I've been seeing Dr. Grace Dorado at Visionworks for years! She goes the extra mile to explain the rationale for optical procedures (i.e., what it means when enlarged veins/arteries are present based on Optical Mapping). The staff are friendly and the optometrists go above and beyond when you're stuck trying to choose between 12 different frames (they are HONEST, no upselling!). read more

Dr. Grace Dorado is the best. I buy my glasses at other places, but will always come here for eye exams. Dr. Dorado is thorough and takes her time to explain and answer any questions you may have. read more

I went in for the first time today After my last two visits to other providers, the worst was myeyedr in Saint Augustine, it was incredibly refreshing Juan and Jessica made me feel welcome, comfortable, and very satisfied. They are wonderful.!! read more

I went in for an exam and new glasses. It was pretty busy so i did have to wait but once they got me back everything went smoothly. The ladies at the desk were a pleasure. As well as the Dr and the lady who assisted me with finding glasses. I would def recommend this location. read more

Their products are very expensive. I paid for a pair a few years ago and it hurt my budget. I looked elsewhere for glasses and felt better about spending. read more

The receptionist Ms. Kay is warm friendly and helpful. She found me the perfect pare of glasses. The optometrists take their time and are very patient and friendly. I will continue coming to get my eyes checked up at this location! read more

I have been seeing Grace for at least 30 years. She not only provides 10 star service, but she's also a wonderful human being.

I have been a patient of Dr. Grace Dorado for years. She is an excellent doctor! She is very knowledgeable and patient with me and takes the time to answer questions and address any concerns that I may have. She is very focused on making sure you are comfortable with the whole eye exam process. She is efficient and detailed oriented and most importantly, personable...always going above and beyond. Her staff are also very professional and courteous, making the office setting very inviting. There is very little wait time and ordering any items is a seamless process. I have recommended Dr Dorado to many family members and friends. She loves her job and her patients and it shows. read more

The worst customer service ever. I've been using LensCrafters in the past and decided try Visionworks; big mistake. Several months after I picked up my glasses I need to duplicate receipt, simple request you would think. I called the Store and they tell me they cannot email it to me I need to come in and pick it up. I drive an hour and a half round-trip and they tell me that they can only email it to me. Two weeks later I'm waiting for the email and I called again and they told me I need to come in and pick it up. Nobody knows what they're doing there it's just a debacle. Buyer beware. read more

Incompetent manager. Loud and boisterous. She needs training. I ended up with the wrong lenses on my glasses. She wants me to bring it back and wait 2 weeks for them to send it back for correction. What glasses will I wear during the two weeks? read more

Optometrist visit was fine but when it came to selecting frames the staff was rude, unprofessional and unwilling to do even the most minute additional customer service because we had not purchased the original frames there. Funny thing is, we went to WalMart on the way home, they had not sold us the frames either but were able to not only accommodate us but took care of our need and had us out the door in under 30 minutes. Note to staff: If your opinion of what something someone wants is not requested, learn to shut your freaking mouth. We did not ask for nor want your repeated boorish comments about what you thought looked good or did not, that is a strictly personal choice and not yours to impose. Given the shabby way you were dressed and more interested in discussing where you were drinking later with your colleagues, your fashion/lifestyle choices are NOT exactly confidence builders anyway. To the GM of this store, I suggest you and your employees learn to leave your cell phones out of the showroom, having a paying customer wait while someone finishes reading and sending messages is pathetic. read more

I am SO incredibly thrilled with my visit to Visionworks today! #1- I am a teacher in Duval who just added the vision care like 2 years ago. #2- As a Costco member, normally I go get an eye exam and order my contacts all through them. #3- my eye exam with insurance, glasses and contact prescription, out the door today was $75! ...I am used to $90! #4- I decided to check out the perks of Davis Vision for getting a new pair of glasses. I found out that Visionworks is a Davis provider meaning I could get any pair of frames in the entire store under $180 covered with my insurance! HOLLA!!!! #5- So, moral of my experience today, Dr.Grace was awesome!! Nice, quick, to the point, got me in and out. EVEN though I was a walk in. Customer service by all employees was awesome, Gabe helped me pick out my glasses, get them ordered and paid for, AND got them ready for my TODAY! He was AMAZINGLY friendly as well! I cannot tell you enough how pleasant my experience was today, so different than other eye places!!! read more

I have been going to this Visionworks for the past three years. I went for my yearly appointment yesterday and they are taking the health and safety of their employees and customers very seriously. They are only open for essential appointments and everyone was wearing masks and gloves. Upon arrival, I was asked to use hand sanitizer, given a pair of gloves and I had my temp taken (I had my own mask). My appointment went well and I love this place because I never feel pressured to buy my glasses or contacts from them. I asked for my RX to be printed then I went on my way! read more

Franklin is shopping for eyeglasses, we went to four places, the service here was excellent the selection fantastic the prices were the best we found and the quality is terrific. Jayson was very professional. read more

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This location is always worth the drive for me because of wonderful employees like Miranda and Sarah. Miranda is probably the best thing to happen to this place because her energy and willingness to help really keeps me coming back. Sarah is also a wiz at her job as well and was extremely helpful and knowledgeable about the selections and inventory that they had available. Most trips to the eye doctor aren't enjoyable but I must say every time I encounter these wonderful people I leave with a smile on my face oh and Mindy is nice too!! Just wonderful employees and service all around been going here for years and never had one complaint!!! 20/10 service would recommend to EVERYONE with a set of eyes! read more

I went in this morning and was told they could not verify my insurance. I found that strange because I had just talked to my insurance company the day before to ask some questions about my coverage. One of the ladies said she had called me to let me know. I never received a call nor a voicemail message. I was able to go up the street to another place, and they had no issues locating my insurance coverage. I would not recommend Visionworks at all. This was just bad customer service and a terrible customer experience for me. read more

Dr Grace, Unfortunately I had to fire your company today. I came to your office and I had a mask on. The people upfront said my mask was unacceptable. I like you as an eye doctor but unfortunately I have to find someone else. read more

Very helpful w glasses adjustment!! We stopped in on a whim and my elderly father's glasses were fixed in five minutes with a smile!

It's always comforting to see the employees Of a Medical office wrestling and doing horse play in the hallways while customers are waiting and waiting and waiting for service. If this is how they act in front of customers, who knows what level of service you are getting on your glasses. read more

There is a lot of places where you can go to get glasses and at some point it becomes overwhelming of where is the best place to go. Well I decided to go to Visionworks works and it was the best decision. Unlike some of the other places it is a no pressure, customer focused place. Once I picked my glasses and paid for them, they had my glasses completed within 10 or 15 minutes. Fast forward 3 weeks later.... I found myself misplacing my glasses couldn't find them. I called and told my story. Although I did not get the insurance at the time of buying my first glasses, they gave me a discount, said come on in and had my glasses done in about 8 minutes. If you're looking for glasses this is a place to go. By the way I also recommend get the insurance! read more

Great doctors and staff. Staff goes above and beyond the help the customers. I would highly recommend this location.

My 5 experience at VisionWorks! I called Friday night to see if this place had any appointments available for Saturday or Sunday. A friendly employee (Will) picked up the phone and told me that unfortunately they're fully booked. But he did not turn me away! He told me that they will take walk ins! And that I should come in early in the morning because that's the slowest. I went in as soon as they opened at 9 am. They welcomed me in, got me to sign consent and stuff. And started the process right away! It probably took 15 mins before I saw the doctor. I was so happy that I didn't have to wait an hour or so since I was a Walk in! The doctor was extremely friendly! Extremely professional and just a total sweetheart! When I was done, thankfully my insurance took care of everything! Including the payment for my contacts. I only paid the $10 copay and $29 fitting fee. Then I told them that my glasses were loose and I would like it tightened. Now mind you, I thought I got the glasses from them.. (apparently it was another place with "Vision" on the name. They told me they don't carry Prada frames, but went ahead and fixed it anyway! I was a bit embarrassed because I thought it was theirs and could've sworn I got it from them. But they made me feel comfortable and didn't make a big deal about it. Overall I had an excellent experience! read more

Dr. Grace was wonderful! My husband has been wearing glasses/contacts for 15 years, so he's obviously had several exams done. He said he learned more about his eyes from Dr. Grace than any other doctor he's ever seen! She took the time to explain the different exams she was doing, what happens to your eyes in various situations and the ways they can change overtime. We will definitely come back to her for our next exam! read more

Doctor was great. However, still dont have my glasses. Were not ready both days suppe to be. Friday went again (taking more of my time for third time) and not ready. The guy who apparenlty cuts lenses never came in yet told me.day before they would be ready by 10am. They then had to look for 10 min to find them and not ready. I was assured they will give me a free glare resistance coating and over night them. Well it is midnight next night and I still don't have my glasses.i will demand a refund Monday and get my glasses elsewhere. read more

Lost my glasses and can barely see. Did not have my prescription with me so called my Son and had him take a pic of eye exam I had two months ago. They would not accept it.....unbelievable. Then I get a response that they HAVE TO HAVE a paper prescription. It is 2019 print it up? OR hey contact Pearle where I had the exam and have it sent- the attitude sucked!!!!!! I walked right back out the door and all that I can do now is post this consumer beware review..... read more

Time for new glasses? Come to vision works in the town center and ask for Richard! They have awesome deals and he helped us get the best price! Check them out today! read more

When I initially went to get my glasses about 10 days ago they were only allowing 6 people in at a time I believe. Well I needed to go back for adjustments on both pair of glasses (appointment only). Friday was my appointment day, when I arrived there were ONLY 2 customers in the store. So after getting my temp checked I asked if I could browse the frames, at that point she goes to the back where there were several female employees standing around doing NOTHING I might add and she comes back to say they were at full capacity and I had to wait outside, that's when FIRE went through me because clearly I knew what was happening. I went back inside canceled my appointment and left. As I'm driving home the more I thought about it the madder I got so I will be returning my glasses. ALL I needed were adjustments and they saw me and decided they weren't gonna help me and decided to make me wait for the technician that was busy rather than help me. read more

All the staff was friendly and professional. I was able to get a same day appt. and was seen promptly. The Doctor was very pleasant and knowledgeable. I feel like the selection of glasses is equivalent to other vision businesses. Rachel assisted me with picking the proper insurance package and did all the business end of the operation. Rachel was very sweet to have been helped by. read more

Had a super great experience on Monday at Visionworks. Seeing some prior reviews I felt compelled to rate this location. I have gone to the visionworks location in Regency since about 2000 and have always have great doctors, great customer service, short waits, largest selection of eyewear, and quality glasses every single time. This location was of the same if not superior caliber to my prior experiences. I was promptly greeted and handed paperwork. Saw the doc quickly and in between getting my eyes dilated (I opted to but felt no pressure to as prior people have stated) I handled my glasses purchase. I chose to get 2 pair (2 separate promotions were running BOGO frames without insurance or Buy one get second half off with insurance) the sales rep ran through both options With me to see which came out cheaper with my insurance or without and my first pair were ready in 30 minutes and I will return for the second pair. A different sales rep adjusted my frames and reminded me of free adjustments and fittings if they ever feel loose or wonky. All 4 reps there that day were delightful and chipper and interacted with me. The optometrist was wonderful and I really appreciated him. 5 stars! read more

This Visionworks location apparently has a policy that you MUST get your pupils dilated or have the other self-pay exam they offer. In other words, you cannot opt out of both. To this I say, as the customer, I decide what I will and will not do, not the provider and certainly not the store manager. I've taken my business to a location where the store manager and ophthalmologist listen rather than try to coerce and bully customers into exams they don't want. You may want to do the same. read more

I strongly advise against this Visionworks location and if the way I was treated at this facility is representative of how other Visionworks places operate, I would advise staying away from this brand altogether. I called this facility and advised them that I would be late, I told them I apologize and that I didn't want to get into trouble for being late... whoever the male representative was that answered the phone told me not too worry, that they have spanking available and that they can take care of troublemakers... I was shocked. Absolutely shocked that he would say such a thing. I then went into the office where this man called me honey, sweetie, darling, all of these inappropriate terms. Had my husband been there, he would have been taken to task, but I did not want to make a scene. I would not advise single unaccompanied women to go in here alone if you dont' want to be harassed by an entirely inappropriate man who has no right to speak to people this way, I say dont' send your daughters here. I then began working with the female tech that was very polite, but I must concur with other reviewers here that have stated that you are forced into procedures that you do not need. They tell you you must pay an additional $29 for some photographic of the eye test or you must get a dilation of the eyes. The male clerk told me he would strongly suggest I go for the $29 test because he "would not want to go through" the alternative. (Him having upset me earlier, I didn't know what he was suggesting.) I still today don't know what that alternative is because I asked them to ask the doctor if it was mandatory.She said it was not medically necessary and told me I did not have to get it... So they tell people you must pay for it.. unless you protest... then they try to scare you... and then you must ask the doctor to overrule this test. Horrific. This doctor had no idea what I had gone through with this clerk up front, and then they told me about these so called "fitting fees." They said my exam was covered.. when I asked if If i just get the same fit as last year.. if I still had to pay the fitting fee... then they changed the name of the "fee." Then they called it a medical evaluation of the eye. I asked them: you just told me my exam was paid for... now there is another medical evaluation I have to pay for? They said yes. They were entirely inconsistent, and very very rude to me. I told them that I did not agree with this fee but that I would sign the paper under protest and take it up with my insurance company. The female clerk was very nice and she accepted my signature and said they would be back to take care of me. The doctor then came in and started arguing with me. I told her, I'm fine, I'll take it up with my insurance company, no problem, I said, I had already signed the paperwork and that the young girl had it. Then I waited patiently in the chair for a while. After waiting in excess of 5 minutes, I then went into the hallway and I overheard the doctor speaking to someone on the phone.. describing me as disruptive, and causing a scene... (as I sit in the room and wait to be seen?) I heard that doctor saying that I was uncooperative and the doctor was asking for permission NOT to service me. When the doctor came out of the office, I told her, I had overheard her entire conversation and that she had completely manufactured the situation she described to whoever was on the phone, that she was in fact being inappropriate, and I left. I STRONGLY ADVISE AGAINST USING THIS LOCATION, THE MAN BEHIND THE DESK IS INAPPROPRIATE AND THE DOCTOR IS A LIAR. I was not causing a scene, I was not being disruptive, I was only questioning these inappropriate fees that I said I would take up with my insurance company. For that... they refused to service me. Go across the street to Vision Express.. they took me immediately, did not demand that I take any tests, were entirely accommodating and explained everything very well. Visionworks.. is not recommended. read more