Leaving vision works for good. I've been with them since 2019. I booked my appointment earlier this week and today showed up. When I walked in the front desk Lea or Lisa (I forgot what her name is) mentioned she wasn't able to find my insurance (instead of calling me ahead of time so I could find out through my company HR) and I was trying to pull it up on my phone. My wife was with me and mentioned to the front desk this happened to her last she came as well and it has to do with our last name and how they entered it at vision works. My wife said she asked them to fix it last time. The front desk brushed it off and said that's not it and it's coming up that we don't have insurance with who we said we do. So I was busy on one of the the empty desks searching for less than 5 minutes to pull it up and the front desk lady came and told us unfortunately we're over our appointment time and need to leave. I then was able to while driving away to confirm that the insurance we had on file all along was valid so I called vision works to let her know I do have insurance and she said it wasn't pulling up for her and it's probably because I have a space in my last name. This made me upset because this was literally the exact thing my wife brought up and supposedly vision works previously fixed during my wife's visit. I can't believe after how we've been treated the front desk was entering our last name in incorrectly the whole time. I also think it should be mentioned that this is the first time I've had this issue personally and I have a long list of previous appointments. Yes it's a new endurance company but my names always been the same. I drive to Denver for work so it's hard to get these things which adds even more frustration. I was offered another appointment for next Friday which I canceled after thinking through this situation it's just not a place I want to give my money to or my families money to. Advice if you even care: 1. Be prepared for your customers 2. Call them ahead 3. Be helpful and represent your business This is definitely not my first time having issues with this exact vision works location. A few years ago they broke my Armani frame and offered that I can pick one but would have to pay for the new one. After I wrote a review at that time they offered I could then get the frame free. They didn't have anything similar in cost to what was lost but the thought of them actually wanting to help was a huge difference to me and I let it go and felt reconciled. Now I'm done. There's no coming back. You can't keep turning away your own customers and expect better business. read more

Do NOT go here! They donated my paid-for custom glasses because I did not pick them up within some imaginary timeframe that they has not told me about. I ordered them in March 2021. These were going to be my backup pair, so it wasn't a super priority since my current glasses were great. They told me they cannot do anything. THEY NEVER TOLD ME THEY WOULD DONATE (OR GET RID OF THEM) IF I DIDN'T PICK THEM UP BEFORE A CERTAIN DATE. Showed up today - yea, it's a year and a half later - but nobody ever told me I would forfeit my FULLY-PAID-FOR custom prescription glasses!! The supervisor expressed she cannot do anything(!?) and will ask her territory manager if they can - which she said could take up to 30 days! I said I've waited over a year and a half, so 30 more days is nothing. The most infuriating part is that they are paid for, and I WAS NEVER TOLD THEY WOULD GET RID OF THEM!!!!! Should have just went to Costco like my wife suggested ugh!! VISIONWORKS HIGHLY *NOT* RECOMMENDED!!! read more

Would give a zero if possible. Greeted and told I should come back . Your pre qualification is flawed, and based on an assumption approach. Won't return to "shop" for new glasses here. Every other establishment in town greets you, and actually gets off there behind to help , and tour the facility . Guess this is the new normal , two people sitting to greet and offer zero assistance . read more

Although the staff was very helpful the lab that makes your lens are horrible. After 2 visits and 5 redos I'm done with that company. I've been to numerous vision places in my life and the only other bad experience I had with glasses was in the military in 1975 in boot camp at Fort Polk Louisiana. There is no reason for me to have gone back so many times. I finally settled on them using my own prescription and I can say it still wasn't the way I expected but I just settled cause I could not wait a fourth time. Let me be clear, the staff was very professional and accommodating but that lab is sub-par. There's nothing you can do at this time but I would rather go back to Cohen optical in New York who does excellent work with no mistake. read more

I recently was in for an eye exam, and also decided to put new prescription lenses in my old sunglasses, and glasses frames. I love both pairs. I've gone to vision works in the past, as well as Edge Optics. I give Edge Optics 5 stars. Visionworks has been better in the past. I had bad luck with my old sunglasses frames as they broke when the new lenses were put in. This is a chance you risk, but I feel going to Edge Optics instead would have been better odds. I will be returning there, or only working with Aspen if I end up at Visionworks again, as I'll explain next. Aspen is an outstanding employee at Visionworks. She deserves a raise. I came in to pick up my new sunglasses (frames, lenses) and was told by doctor Jennifer Owen to sit down and wait for Brooke to help me. At first I thought Brooke was actually helping a customer, but in reality they had finished, and I sat waiting there for 8-10 minutes as a man in his 50's hit on Brooke (guessing she's late 20's). She showed him tattoos, seemingly flirted with him, as I looked directly at both of them simply waiting to pick up my new shades I'd just bought. Brooke blatantly ignored me, just shooting the shit with this man for 8-10 minutes or more when I had errands to run, and needed to get back to work at home. Once the man finally ended the conversation, Brooke FINALLY came to help me and wasn't friendly. She was beyond full of herself, and unprofessional. I will say that Aspen who helped me order my new lenses was outstanding. Very professional, polite, and down to earth. Brittney who helped me order new sunglasses frames was also kind, and professional. I also found out my regular glasses now that just had new lenses in them now have a fracture in them, and honestly believe Brooke may have caused it while adjusting them. I trust other employees would have noticed before they were given back to me. So overall, not a great experience at Visionworks, minus Aspen and Brittney. Brooke shouldn't be an employee here. She has an overinflated ego, she's not professional, she's not friendly, and should putting ALL customers first. Not making a customer wait while talking to someone she's no longer helping. I could tell she didn't enjoy working there by her attitude. read more

Assistant who took the recommended $39.00 eye photo did such a bad job that the photo was pretty much useless to the Dr. Called and no one answers. Visionworks customer chat pretty much useless too. Dr was in such a hurry, she rushed through the appointment after I waited 45 minutes. Praying she did it right. Been coming here for years, worst experience ever! read more

I thought this place was first of all dirty on the inside, no one is wearing appropriate clothing or name tags. Who helped me? No idea bc no one has a name tag on and the girls look like they all rolled out of bed especially my eye doctor; put some care into your lives ladies and you'll look more professional. They were nice but nothing special! I also got a generic contact lens. I didn't ask for that! read more

I've used Visionworks in FC for a decade. Always find lower prices for lens & frames and friendly service from employees. When I had lens issues, they replaced them, no charge and they're always willing to make adjustments on my frames. When possible, I choose less busy times of day and have had no long waits. read more

Aleita was very helpful. I had ordered some contacts for my daughter but I had not received them yet...or so I thought. I am currently in a domestic violence situation and was unable to get into my house due to the violent nature of my husband to get her contacts that had been mailed to the house. Alieta helped me by providing me with temporary contacts, solution, and the containers for the contacts free of charge to get my daughter by until I could get into my house to get her other ones. I would highly recommend Visionworks...especially the Fort Collins on College location! read more

I went to Doctor's Vision Works to save money. What I got was poor customer service and the wrong eye prescription. They claim to have a complete money back guarantee - which they do, if you're willing to be persistent. I went back after a few days with my new glasses, but they were awful, I was seeing worse than before. When I tried to return them and asked for a second glance at the prescription they said no and tried to simply put the lenses into a different - but identical set of frames. I went back and fought for the refund - which I got two weeks later by mail. After a visit to another eye doctor I learned the prescription they gave me was WAY off. Everyone makes mistakes - but the folks here were very rude. read more

Today at a little after 2 I had set up an eye appointment for 3pm. I showed up 15mins early and there was no one at the receptionist desk and everyone else was helping someone. I decided to look at frames until my appointment. During that 15mins I was never helped. At 3p I headed back to the waiting area. The lady sitting back there didn't acknowledge me. I patiently sat there waiting while they took a walk in back. At least 3 employees walked down the hallway again no one acknowledging me. At a little bit before 330p another customer came in for his appointment he was taken back again no acknowledgement. That's when I got up and left. If your not going to have someone at the desk 100% of the time than maybe your employees should offer assistance when they are done with their customers especially when someone is just randomly hanging out. read more

My husband and I went to get glasses and sun glasses and had amazing service and got all of our glasses promptly and without issue. However it was about a month later that I still was having problems with my sunglasses. I decided to bring them in just in case they got the Rx wrong. After confirming they didn't they did explain what they thought could've been the problem and we decided to order an upgrade in the lenses. I got amazing service by Britney who really worked to help satisfy me and find an alternative that worked for me. read more

Very good service and follow through, had a couple of issues, they stepped right up and resolved the problem!

I've gotten three pairs of glasses and two prescription sunglasses from Visionworks Fort Collins. Everytime I've been in Brittney has been super helpful and awesome. Would recommend seeing her. read more

Broke my pair of glasses late Thursday night... after their lab had closed. I called and spoke with the lab supervisor. He was SO NICE. He was able to check that on Saturday they would be able to cut my glasses same day!! He confirmed they had my prescription in stock AND offered to set them aside for me so I wouldn't have to suffer any longer than necessary. I'm so thankful and was treated with respect and they assured me. Can't wait to go in on Saturday and get my new pair (: read more

I want to say that VisionWorks is the BEST place to get glasses, they're nice and respectful and helpful. The staff goes above and beyond to help in anyway they can. Thank you read more

I bought a pair of glasses from them in December 2020. Paid for warranty, four months later the lenses are all scratched just from cleaning them even though I paid for a protective lenses. Call them to get new lenses, only to find out the frames no longer are made so I had to leave my brand new glasses and wear my old pair. Just now I pulled the glasses off of my face, and the arm broke off literally snapped off not repairable. Call them tell them I had a warranty only find out the warranty is only good for one year! So be careful because one year and one month later you're going to be screwed! Should've realized when they no longer made the frames, after buying them two months earlier that they were crappy frames! All they wanted to do was set a new appointment to make me pay full price for a new pair of glasses one year and one month later! Will never ever ever ever ever ever ever ever ever ever do business with Visionworks again I'm going back to my old eyeglass place I've never had a problem with any pair I ever bought from them! And I'll be respectful and not say their name but it's a place that you can get two pair for $69 with an eye exam included! Don't buy from here and if you do buy at your own risk! read more

Nathan was helpful and quick at getting us handled. Glasses in 1 hour. Took my daughter longer to choose the frams.

So, I want to say that the employees and eye doctor were very helpful and friendly. My review is not about them. My review is about my lenses for my close up glasses. I went to Visionworks on College because they are in network with my insurance and they also took Medicaid for my son. The exam went very well, and the optometrist was knowledgeable. We finished the exam, and went to look at frames. I found the frames and they had to order the lenses. I even got distance lenses for my other frames. The turnaround time was really fast and I was impressed. I got my close up glasses and couldn't see a thing. Even close up was blurry and I felt like my eyes were crossing. When I told the sales girl, she said sometimes it takes a day or so to get used to them. Well, it's been almost a week and I still cannot see well up close. I have no distance at all with them, where as my old close up lenses had some distance. It's very frustrating because I cannot afford to get new lenses or a new exam to see if maybe the prescription might have been wrong. I've been wearing glasses since the 4th grade and I'm 48 now, so I'm pretty in tune to what my eyes should be doing. I definitely plan to talk to the doctor at my appointment on Saturday to see what's going on. Just for reference, my son got his back and he can see perfectly, so I know they do get things right. read more

Had a freak eye injury happen on a Saturday back in August and this was the only place open I could find that could look at it. Staff was very friendly and helpful while I made multiple trips here after my first visit. Dr. Partnow even called me at home to make sure everything was going OK per what he prescribed. After a month I returned again to see him and the final eye exam went great. Awesome staff in here and would rate 5 stars except there was differences in opinion between doctors and I had to get multiple prescriptions which was a real pain to deal with. Overall I would recommend and return again here in the future. read more

The doctors are amazing & the staff has great customer service! There is an option to do a picture of the back of your eye instead of dialation your eyes and I would highly recommend doing this! The selection of frames is phenomenal plus they always have great deals going on! I got my glasses in an hour and my sunglasses we had to order but were here in time for my trip! I won't go anywhere else for my eye care needs! read more

I was very disappointed to come there to get the eye contact lens. The price and the result in here. First, I came there to ask about the price. She said to me it would be 50 to 80 dollars to have eye contact for 6 months. But it wasn't clear because nobody just come there but just only buy one contact for one eye? you go to shopping you just need one shoe? Not a pair of shoes? and she said I had to have the eye contact lens test to make sure it worked well for me and it was 60. And the thing was ridiculous that I came there they checked my eye vision and it got higher a little bit ( I just got them done about 5 months for my glasses). I came there and they said you have to do the whole process it would be 120. I thought both eyes contact lens would be 50 to 80 but it cost almost 160 to have that ( they said because it is 80 for one eye????) What If it likes that I will not go there for sure to get it done. When I got home I just worn the trial of eye contact lens they gave me and only 2 days it was easy to be torn. My eyes were uncomfortable to wear contact lens and the prescription was not right like i thought ( i know that it is not because i dropped it down for a few times like she said). I came there to refund the order of contact lens they were accepted it but the thing is they are not allowed me to take my eye prescription and use it in the future for my glasses prescription. Finally, I paid 120 for nothing. Wasted time and money in here. I will not be back here. So unsatisfied! read more

Ellen messed up my order by typing in the wrong prescription. Obviously I couldn't see. When I complained, Ellen said that it takes time for my eyes to adjust. I waiting another month and went back. This time I spoke to a different person who looked at the doctors prescription comparing it to the actual glasses. She caught the mistake. They corrected by ordering another pair of lenses. My dissatisfaction comes in when Ellen would not address my concerns. She made me feel like my complaints weren't valid. Ellen blew me off and acted like she knew best. I walked around blind for 2 months because she would not take the time to check the prescription. When the other employee found her error, Ellen was very rude to the other employee. She never said a word to me. She just walked off as though I was a bother. If I had read the reviews, I would have been more forceful about having the doctor look at my prescription. read more

Ashley at Visionworks fixed problems with my eyeglasses for a minimal cost ... I would recommend this store to everyone!

I am a regular customer/patient at Doctor's Vision Worksstore located at 2407 South College Ave., Fort Collins, Colorado for the past 4 years or so. I just purchased two pairs of glasses from this store. Last year, I also purchased two pairs of glasses from this store and the year before that, I purchased one pair of glasses from this store etc... Recently, when I picked up my two pairs of glasses, Nathan, one of your employees at the Fort Collins' store was very helpful and he did a great job with adjusting my glasses for me. I went back to the store to see if someone can help me with adjusting one of the pair of glasses I purchased last year from the store. The person, whose name I do not know, ruined my glasses. One of the lens fell out and the lens cannot be put back into the frame. The store blamed my frame as being old, but I told the store that the frame is not old because I had purchasd it last year and I also have a second pair of glasses which I regularly rotate wearing it with my other glasses; as a result, my glasses do not have wear and tear on them. Anyways, the store kept blaming me for the situation and I told them when I brought the glasses in, I just wanted them to adjust the left side of the frame to be tighter, but I end up with my right lens falling out of the frame and the lens will not fit back in into the frame. The store refused to figure something out for me. As a result, I told them I am not going to go back to Vision Works as a patient/customer. I am definately going to advertise my horrible experience with my friends, family, colleages, community etc... DON'T GIVE YOUR BUSINESS TO DOCTOR'S VISION WORKS IN FORT COLLINS, COLORADO. THEY ARE HORRIBLE. read more