Their eyes glass and lenses are expensive and if you do not buy from there they will not be happy…read moreand most of all that they are rude. while I was checking my glass and decided to think about as it is pricey, The front desk lady went to the doctor and Dr asked if I will be getting an eye glass and I heard them talking but the lady at the front desk I figured out . To me they were talking behind my back that they knew that I m a not getting eye glass with them. I think it is not professional of them to gossip about patient. Will not come back.

I was searching for a new eye doctor for my family after a disappointing experience at a well-known…read morechain. After reading countless reviews on Google, I decided to try Peepers in Damascus, MD. Even though Damascus is farther than many other options, I don't mind traveling for great service--and I'm so glad I did because Peepers exceeded all expectations! First, let me highlight Antonio's exceptional customer service. When I called to figure out insurance details, I didn't have my insurance card or ID number on hand. Instead of rushing me off the phone, Antonio patiently worked to find my coverage through alternative methods. This level of effort and care is rare, especially over the phone, where many seem eager to hang up. Antonio also went above and beyond to accommodate my schedule, finding an appointment that worked perfectly. Now, let's talk about the experience at Peepers. How many of us dread going to the eye doctor, expecting upsells for unnecessary bifocals or feeling like just another nameless patient? Or being charged for retinal imaging without an explanation of the results? Or wandering aimlessly through a wall of frames, unsure of what fits, only to be upsold on every feature imaginable? If you've dealt with any of these frustrations, Peepers will change your perspective entirely. When I first arrived, I was a little skeptical. The storefront is modest and small--quite different from the flashy chain I used to visit. But the moment we walked in, my doubts disappeared. We were greeted immediately, and to my surprise, it was Dr. Shafi herself helping at the front desk. This spoke volumes about her hands-on approach and dedication. Dr. Shafi is an incredible blend of kindness, wit, and expertise. She took the time to explain every detail of our exams in a way that was easy to understand--something no other eye doctor has done for us. She even showed us the retinal images we paid for, explaining what we were looking at and why everything looked healthy. Her warmth made my usually reserved 11-year-old feel completely at ease, and our family's playful banter fit right in with her fun, approachable demeanor. Oh...and she's from NYC like us --- our accents are undeniable! When it came to frame selection, Antonio proved to be a "frame whisperer." My husband, a longtime glasses wearer, is pretty good at picking frames, but Antonio's guidance was on another level. The selection at Peepers may be smaller than what you'd find at larger chains, but it's high-quality and thoughtfully curated for a range of budgets. Despite it being near closing time, Antonio and Dr. Shafi helped us find frames that suited our faces perfectly, making the process enjoyable and pressure-free. In the end, my family and I found much more than an eye doctor--we found a place where we feel valued, educated, and genuinely cared for. If you're looking for a professional, personalized, and welcoming experience, Peepers in Damascus is where you need to be. Dr. Shafi and Antonio have set a new standard for eye care. Highly recommend! I know this review here in yelp is a stark contrast to others. And no, I am not crazy and I have extremely high standards. What I leaned is...the business has gone through a transition recently.

Poor communication and customer service. Unfortunately, the staff appears to be removed from the…read moreautomation process of scheduling appointments. Who selects a tools/service (automated appointment scheduling), pays a contractor to develop and manage the tool and when the service does not meet the standard- The company said it not my fault, it's the patient fault. They have decided the patient must decipher how the process works. In addition, the patient better not challenge the mistake or failure in their office. This location is nothing but an assembly line of POOR CUSTOMER SERVICE. Diversity Training would be a plus too!

NOTE: I filled my lens prescription elsewhere, so this review is just about the eye doctor…read more PROS * Staff were mostly fine * Eye doctor (when I finally saw her) did a good job CONS * Parking - Park at Java Nation or Whole Foods, buy a drink, and walk over to this location. I couldn't figure out how parking works in this area. * Clear your schedule - As other reviews have noted, speed is not their strong suit. Definitely the longest trip to an eye doctor I've had. I came in on a Fri morning, and it took them about 15 mins to get me in. Had an eye test done and then sat around for another 20 mins. Another test. Another 15 minutes before I finally see the doctor. All told it was a 1.5 hour visit for maybe 5 minutes interacting with staff. * Skip the "flip the eyelid" test. One of the young techs that worked here tried to do this and it was super uncomfortable. I don't even know if his hands were clean. He couldn't seem to do it and I couldn't get over someone jabbing their finger in my eye. He ended up just really frustrated. When I finally saw the eye doc like 45 mins later, it didn't even come up. * Masking - While waiting I sat in a crowded waiting room, nobody wearing masks, which I guess is fine now but when cold and flu seasons rolls back around ... OTHER They required two visits - They couldn't see me for both glasses and an eye doctor check (i.e. check for problems). This was supposedly due to an insurance requirement, but the incredibly slow service means I had to come back and dump another entire afternoon in a month. NOTE: You'll see a very reasonable reply from the company below this review. Please note that I haven't been back because a friend visited months later and said they had the same experience. As requested by yelp, that does not impact my review, but it did keep me from trying them again.

I have been a patient of Dr. Ahmed for the past 15 years, and throughout that time he has…read moreconsistently provided exceptional care. From accurate diagnoses to effective treatment plans, his expertise and dedication have been outstanding. It is no surprise that he is recognized year after year as one of the top neurologists in the metropolitan area. What truly distinguishes Dr. Ahmed is his genuine commitment to his patients. He goes above and beyond to ensure they receive the highest quality care, often providing medication samples so patients can begin treatment before filling a prescription. He takes the time to make sure patients have the appropriate medications and quantities, and he is remarkably accessible, even near the end of the workday, when many physicians would have already wrapped up their schedules. Dr. Ahmed's knowledge of neurological disorders is exceptional, and his compassion, professionalism, and patient-centered approach are second to none. After 15 years under his care, I can say without hesitation that he is one of the finest physicians I have ever encountered. I highly recommend Dr. Ahmed to anyone seeking outstanding neurological care.

It took me a LONG time to find a new neurologist after frustration about trying to schedule a much…read moreover due appointment with my former Dr. That I loved...the rest of my experiences, not so much. His office and wait were a nightmare. I was used to a 2 to 3 hour office visit. I never expected a Dr. Office to run that efficiently, that quickly, AND address all of the issues currently and coming up in the future and managed to do everything from checkin to leaving practice in under an HOUR!. This is also the first Doctor to inquire about my headaches. He said, "I can fix that!" and he did! I haven't had more than 7 headaches in over 8 months! I used to get 3 to 8 a day. (I never brought them up because I assumed that was "normal" since I had nothing to compare it to. The disorder I have is like that... it's very strange and VERY HARD to manage ) I have called and spoken to the staff up front. They remembered me, and I remembered their voices from over the phone. I know it was actually office because they commented on my glasses when I asked if their's were fixed yet. Nice, clean, and friendly staff in addition to an amazing doctor, Dr. Siddiqui. He knows what my condition is (without having to Google it first) and understands and truly cares about trying to help my quality of life. I highly recommend him for anyone with issues that require the doctor to listen to your needs and want to help you achieve your goals. So disorders there isn't much you can do, so to find one to actually "Fix" something is a true miracle. I did happen to take to take a photo from out front. I parked my car and looked out the window, and saw something very unintentionally hysterical. That alone helped what would have been a very hard day indeed. The picture is from the parking spot in front of the stairs to the building. It is not of the business, but it did make me laugh. Everything in life is all about "Perspectives". Perspectives, life is all about Perspectives. Look closely and crop to find the reason this turned bad news into hysterical news...

Drs are fine. Admin staff sucks. Slow. Nobody answers the phone and it takes weeks to get back…read more Very frustrating.

This place is utterly mediocre, with abysmal service from the medical staff--specifically Robert…read moreChu. I had a humiliating and insulting experience here after waiting for two hours. Even after having paid my portion of the co-payment, the man accused me of not having insurance and demanded I pay him an extra $80 if I wanted to be serviced. He did this in audience of the entire front room--in front of his patients. He made no effort to apologize or even seem apologetic after his desk workers corrected his assumption. I demanded my refund and announced to his patients that his treatment of me, a paying citizen, was born of racism. Do not go here if you value your self worth.

I've been going to the Maryland Eye Institute for quite awhile now! I see Dr Elera, and she is spot…read moreon. My eyes are throughly tested and screened, before seeing her. During my visit she goes over all of the tests and then the results; in a kind, simple and thoughtful way, without the use of technicalities. I would recommend the Maryland Eye Institute, and especially Dr Elera, for their open and honest manner, with regard to eye care. Thank you! Larry Miller

Long-time patient treated unfairly after an internal error made by the optical department. I was…read morepressured to accept glasses I never ordered and never authorized. When I refused, I was removed from their system and denied future appointments. Poor customer service and lack of accountability from the optical administrator, Eduardo. Very disappointing experience.