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    Vision World

    1.0 (1 review)

    Services - Vision World

    Eyewear fitting

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    2 years ago

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    Visionworks

    Visionworks

    3.2(25 reviews)
    1.7 mi
    $$

    The front desk chick with the red hair is absolutely horrible! She is so rude and sits there doing…read morenothing and does not care about her customers. She copped an attitude with me the second I walked in! I was 6 min late rushing due to an IBS issue (horrible timing I know) and she sassed me so bad for being late! Eye appts here are apparently only 10 min and they book on every 10 min. (seems like a mill to get your money) There wasn't a single other person waiting for an exam. She was so rude to me, and looked HAPPY turning me away, and didn't offer to help me reschedule or anything. DID NOT CARE AT ALL!! The red hair chick with the attitude needs to be fired as she takes joy in ruining someone's day. I will never come to vision works ever in my life! Honestly glad their glasses are flimsy and cheap anyway

    Visionworks Seekonk, MA - After 17 days, I was not contacted that my eyeglasses were ready. I…read morecalled and was told they had them and a quick hangup. I went to pick up my eyeglasses. The lady put them on the counter and said nothing. I put them on and pulled the mirror over. There was something to read on the counter, which she did not refer to, in oder for me to check if the prescription was correct. I asked for her to adjust them for proper fit. She said nothing, grabbed the glasses, did a little twist and handed them back to me...still no verbal interchange. I grabbed the glasses and walked out of the store...absolutely the worst customer service I have ever received!!!!

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    Visionworks
    Visionworks
    Visionworks

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    Advanced Eye Care Associates

    Advanced Eye Care Associates

    2.0(116 reviews)
    3.0 miMount Hope
    $$$
    Certified professionals
    Offers payment plans

    I have been going to this Eye care clinic for almost 6 years now and I have been very happy with…read moreDr. Carl. He talks patiently and he is very thorough about explaining things to people. The ladies at the reception desk have also been more friendly and professional as in years past. The medical assistant that helped me to get the preliminary tests was also very friendly and nice. Overall a good place to get your eye checked and/or tested

    I had a very disappointing experience at Advanced Eye Care Associates, and unfortunately this was…read morenot an isolated incident for my family. I originally went in for a scheduled appointment and was told at the front desk that my appointment had already been canceled. I had not canceled it, and I hadn't even opened the email they claimed was used to make changes. Despite explaining this calmly, the staff kept insisting that I must have canceled it without realizing. Instead of trying to figure out what went wrong or offering a solution, I felt like I was being blamed. The receptionist then called in a manager, Celeste, to assist. That interaction only made things worse. Her body language was dismissive, and her tone came across as rude rather than helpful. On top of that, the receptionist who initially helped me was laughing during the situation, which felt extremely disrespectful. I remained calm and respectful the entire time. What makes this more concerning is that a similar issue happened to my brother. He was also told his appointment had been canceled, and my dad described the staff as extremely rude during his experience as well. When the same situation happens more than once within the same family, it feels like there may be a bigger issue with either their scheduling system or how patients are treated. After this, I rescheduled my appointment. They told me I would receive two confirmation calls, and I specifically gave them my personal phone number instead of my parents' to avoid confusion. I asked what would happen if I couldn't pick up the confirmation call, since I hadn't even opened the previous email and didn't want my appointment to be canceled again. I also asked if I could simply confirm the appointment right then and there in person. I was told no. When I asked what would happen if I missed the call and whether it would be canceled, the staff member raised her voice and firmly said "NO! Just come in at 6:30," even though my appointment was scheduled for 6:40. She said I needed to come earlier because they had to dilate my eyes and they close early. The tone and raised voice were completely unnecessary. I was simply asking a question to avoid another misunderstanding. Scheduling issues can happen anywhere, but how staff handle them makes all the difference. Patients deserve to be treated with patience and respect, especially when they are trying to clarify policies and avoid confusion. Unfortunately, my experience left me feeling unheard, frustrated, and disrespected. I hope this office seriously works on improving both their communication and their customer service.

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    Advanced Eye Care Associates
    Advanced Eye Care Associates
    Advanced Eye Care Associates

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    Modern Eyes - Optical

    Modern Eyes

    3.2(11 reviews)
    0.1 mi
    $

    Very poor customer service. I went in to get my yearly exam and got glasses. The prescription…read moreended up being off so I needed to get the lenses replaced. But I had broken the frames so I was willing to pay for the frames I just needed the lenses replaced. What happens and I wasn't able to get back there and I actually completely forgot about them. So when I called to ask about where we were in the process they told me I needed to bring in my broken frames in order for the lab to make a new glasses. What? I obviously don't have the broken frames. No one told me this information the first time I went. And the girl on the phone kept saying well since it's been so long (about six months) what does that matter? My prescription is good for a year and the prescription was incorrect so either way I still needed a replacement but they told me I would have to pay full price for the frames and the lenses. The girl on the phone was not helpful. Just very disappointed. I will not be returning there. On the other hand the doctor was very nice and helpful. Was able to see me in short notice.

    I went in for my first appointment just for a routine eye exam. I found everyone at the front desk…read morevery easy to schedule with and Dr. McMahon very thorough and knowledgeable during the exam. I was very happy to find a new optometrist and didn't anticipate returning for a second visit so quickly. Within a few days of my appointment I got something in my eye when walking outside in the wind. I finally called several days later when it became even more irritated and they worked me in the same day. Dr. McMahon found a grain of sand had stuck itself to my eye and said next time to not hesitate calling to come in for a check. It was such a relief to get it out and they were so awesome to get me scheduled same day to come in when I called. My daughter needs a new optometrist and I know who I'll be sending her to! I highly recommend Dr. McMahon and appreciate how considerate and professional both she and her practice is.

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    Modern Eyes - Convenient location located on Pawtucket Ave next to the East Providence high school!

    Convenient location located on Pawtucket Ave next to the East Providence high school!

    Modern Eyes - Front desk

    Front desk

    Modern Eyes - Optical

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    Optical

    Vision World - opticians - Updated May 2026

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