Great people broke my frames they replaced lenses and frames no charge thanks to the Jones Family…read moreEyecare

There are few times in life when an Eyecare Center saves your life - but these guys did! Annette,…read moreDarlene... they are wonderful people who helped me out last minute when I ran out of contacts before I left the country the following day. They were efficient, so friendly and extremely helpful! GO DO BUSINESS WITH THEM. You won't regret it.

4 minutes ago-Edit Don't judge a book by its cover! The…read moreoffice is quaint, definitely not ostentatious, but comfortable enough. I just returned home from picking up my glasses there and I couldn't be more pleased. I purchased bifocals and they are perfect. From the doctor to the assistants I was treated exceedingly well. I highly recommend them.

I didn't get prescription glasses until late in life. When I hit 45 I used store bought cheapies…read moreto get by. Got my first prescription in 2015 at a well known nationwide chain owned by a guy named Sam that happened to have Vision Centers. You know who I am talking about. Anyway, what I learned in this getting glasses process is that Optometrists, of course, require extensive training. However, the employees who take the prescription and MAKE your glasses only require a high school diploma and OJT! Seriously? In 2015 and 2017 I went to two different locations of the "Sam owned" stores. Both times I got Progressive three way (no, not the darkening ones, just the three way). Both times I had to "adjust" to wearing them. I thought this was the way it was. Ok, now it's 2020, been three years, I live in a different place my glasses are getting iffy for seeing. Due to the COVID I decided NOT to go to the Sam owned place. I decided to try this place out. I also got Progressive Three Way. Gotta wear masks..... The inside of the location is not too impressive. But this place is also a major supplier of people on Medicaid so don't let that be an issue. The Optometrist does the Glaucoma test by using eye drops, not the "poof" test. I informed him that I had a reaction to eye drops in a prior exam due to chemical sensitivity. The Optometrist was ok with that, and found other ways to test for Glaucoma. I also mentioned that in 2015 I had been told I had the "beginnings" of cataracts. The Optometrist said that the cataracts had not progressed at all, so whatever I am doing must be working. (I take Lutein, available in vitamin stores.) Ok, now time to make the glasses. The employee did the whatever..... was nice and friendly. Got my glasses about 2.5 weeks later. OH WOW! I CAN SEE! No adjustment time needed! Either great strides have been made in Progressive Three Ways or this employee was GOOD at their job! The only thing I didn't like was the selection of frames. Pretty standard, nothing fancy or really pricey. Well, except for my sun glasses. I got sun glasses that have a gasket inside to block out light from coming at the top of the frames. They were pricey! My previous sun glasses were just prescription lens and a standard frame. At the two "sam owned" places, two pairs of glasses and prescription sun glasses were about $1,000. Same here. Came to around $1,000. My employer insurance does not cover glasses and I did not get the supplemental vision policy. So I paid myself. If you are over 50 and wear glasses, I highly recommend spending the bucks and getting prescription sun glasses. That way you can still read with the sun glasses on. I think that is helping me on the cataracts. Besides, during this COVID thing it is fun to go into grocery stores with sun glasses and a mask and nobody blinks.......

Please fix Mychart so that when a patient sends a link to share access, the link works. Currently…read moreyour link requires a family member to: 1) arbitrarily sign up for a discrete account even though they are not a patient, 2) call tech support, 3) obtain a verbal authorization in addition to the invitation (even when the person is family with written authorization on file in the clinic). After all of that, the account will still get locked and you will be forced to reset the password with the help of customer service.

We have come here several times to visit audiology for my mother-in-law, who is hard of hearing and…read morealso suffers from Alzheimer's. The staff were wonderful; patient and caring. Good AC during the heat of summer, and comfortable seating. Cafeteria is a ways away (in the hospital) but there is a cold-drink machine on the second floor. Only real complaint is the road construction that has gone on for months and seemingly will never end...

The prescription was ground 1/4 inch too low in my lenses. In order to see things clearly (both…read morenear and far) I would have to lean my head back so I was looking through the lenses 1/4 inch lower than normal. This made the reading area about 1/8 inch up from the bottom of the lenses. Having to tilt my head back like that caused neck pain. Took the glasses back and told them the problem. Explaining the 1/4 inch difference. I asked that they redo the lenses. All they would do is bend on the frame. There was no offer to replace the lenses. I was told to try the glasses for a few days and come back if needed. For me it is an 80 mile one way trip to Wenatchee. I am not going to spend $20 in fuel for sub-par service.

I scheduled appointment on their website for 10:40 and showed up at 10:35. I was told that I was to…read moreshow up at least 20 minutes prior and I had to reschedule- for an appointment I was early to. Their appointments are 2 weeks out and I need a new RX for contacts to see. I cancelled this appointment and my sons. What world do we live in that showing up early is not early enough? No empathy from the tech at the counter. Wow.

I was not able to get an appointment in the Wenatchee office but there was an opening in the…read moreLeavenworth office. The office is a bit dated and plain but the staff, equipment, exam, explanations and overall experience were superb. The optician Tammy was great. The choice of frames felt current and modern but limited in options. The frame prices were reasonable but the lenses were quite pricey. Two glasses, regular and sun glasses were over $1K with insurance! They may have less expensive options available. I would recommend Vision Source for anyone who wants a thorough vision and eye exam with state of the art instruments, knowledgeable and friendly staff as well as a review of the findings by a kind and competent Dr. Highly recommended!

The staff at vision source take excellent care of my family's eye care! It's local, which I love,…read moreand the service continues after receiving your contacts and glasses. My mom was here visiting and her glasses got sat on. I thought for sure they were ruined. We took them in and being the wizards they are, they fixed them easily and quickly! Then, they didn't charge me. My mom was so impressed! So was I! I love Vision Source in Leavenworth! My husband even went in and didn't hate it! They got him in and out, he got his glasses and he is very happy! I would highly recommend Vision Source!

My family has been seeing Dr. Storrs since we moved to town five+ years ago and would recommend her…read morehighly. She is very personable, friendly and professional. She explains what she is doing and always takes time to answer our questions thoroughly. It's a bonus that she has an office in both Ellensburg and Cle Elum.

Helpful and considerate staff. Thorough and professional exam. Good selection of eyeglasses and…read moregear.

Today I read another review that was posted about a year ago. I had not planned on leaving a review…read moreout of respect for the optometrist who is a really nice lady. But after seeing the review and knowing how I was treated at the hands of Jan, I felt I needed to post this review. I too will never go back to this business because of how horrible she treated me. I drove over an hour away to get glasses made. The entire process I was snapped at, told the glasses didn't fit right because I had an odd shaped head, and blamed because I didn't wear them enough. When I left with my new glasses the first time, they were crooked and not even adjusted properly. On top of insurance, I had paid over $400. I wear my glasses 100% of my waking hours. I finally let her know in a very frank conversation of how horrible I was treated. I was kind but laid it all out. I was traumatized every time I had to go back to get the problems taken care of. Finally the owner stepped in and helped me. I even overhead employees talking to each other about what a nice person I was like they were expecting me to be a real "B"! I would rather drive 8 hours away to my old optometrist than deal with Jan again.

I thought Linda was great!. I had an issue with my frames having a blemish - she refused to…read moreprovide a sub-standard product. She got me new frames to replace the damaged frame.

I went to them because they accepted my vision plan, and they are open on Saturdays. I work 9 to 5…read moreMonday through Friday. I ordered glasses and they finally called 4 weeks later to let me know they were in. So we drove to East Wenatchee from Chelan on the next Saturday, only to find out they were closed! Needless to say I was very upset!

I am very pleased with the eye exams and treatment as a patient of Wink Optometric in the East…read moreWenatchee Costco. I have had VSP vision insurance for a few years. Basically I have been used to paying for my vision appointments and then submitting them for reimbursement. The folks at Wink have been outstanding in my years of going and getting my eyes checked. I have looked at other places that bill VSP; but the cost difference was huge, wink was much less for a quality service; worth my time to get reimbursed... Costco optical billed VSP for the eyeglasses if I remember a few years ago.

At the strong recommendation of the Optometrist we saw at Wink Optometry, in Costco at East…read moreWenatchee, we changed our insurance carrier to their preferred insurance company nine months ago. Today, I made appointments for my wife and me, and received an email informing us they have chosen to discontinue accepting that insurance. We were offered the opportunity to pay out of pocket, approximately the cost of the vision insurance we have been paying for. The service is fine. But, in my opinion, trust is based in predictability. I now predict that anything I am told by Wink Optometry, that is not related to that instant in time, cannot be trusted. Make your own choice. We HAVE to look elsewhere now.