Gunderson Dental is fantastic. Both Dr. Brock and Dr. Tyler go the extra mile to treat their patients right. I have gone to many other dentists, and this is the first one I fully trust to do what they can to provide the right treatment. read more

Although other clients may have had a positive experience, I have not. Being on a fixed income I had to go where it was honored. This program would only allow up to $3000 of dental work to be done. This office knew I couldn't afford to go over that amount. I had to have a full set of dentures done. Dr Brock Gundersen explained to me what would take place in order to not go over the amount allotted per year. After a year of work I received a bill for over $1300. This amount was accumulated during the second year of work being done. This was to have the bottom dentures to be able to snap in and out which would mean dental work to have posts put into my gums and also for the dentures to be drilled so the dentures would be able to snap into place. After waiting 6 months for that fitting giving the gums time to adhere to the posts it was time to drill the spots for the posts to snap into. In that day one of the spots was extremely close to where the teeth sat and the other side where the post would snap into you could see through the top of the denture the post hole but it was drilled further back from the teeth line. So Dr Gundersen had to send my bottom denture off to be fixed because of it cracking my denture. That took a week to be taken care of. Fast forward almost 15 months. This past Sunday the side that was right up against the tooth line broke while I was eating breaking the bottom denture in half. I immediately call the personal phone number for Dr Brock Gundersen to let him know what happened. During this time we talked about the outstanding bill which was now in collections and came to the agreement that I should've called after receiving the bill but was told that on their end sometimes that their finance department sends a bill but that usually my case manager will handle getting it taken care of by the insurance company that I was a part of. He told me no worries and to just call their office the next day on Monday and said he would work something out with me. I felt better thinking they would help me get them fixed knowing I don't have the money to pay for it. The appointment was for this morning. I got a call yesterday informing me that the visit and work would have to be paid for out of pocket upon my arrival this morning. I let the person know on the other end of the line that that wasn't possible and that Dr Gundersen specifically told me we would work something out. I had called my case manager to let them know I needed to make sure the program I was on was in place to have ready for Gundersen Dental. The person at Gundersen Dental told me that that program was no longer so she would have to discuss the situation with Dr Gundersen and call me back. After about an hour I got the call and was told it all had to be paid for out of pocket upon my arrival today and that she was told that the breaking of the dentures was normal and it was not the fault of their office. Even when the holes for the posts were close to the tooth line on one side and the other hole was really transparent making it easy to see the post on the other side. I was never informed that it was normal for dentures to break with this procedure being the route taken to have them be able to snap in. Had I known this was normal I would never have had this procedure done due to I can't afford to have them fixed or replaced every year or however long they would last until the next time they broke. I was never told by Dr Gundersen about this. Being curious as to what todays visit would've cost and the cost of the denture to be fixed I was told it would be $94 just for a regular visit not to include if any X-rays or impression or just any other work they would have to do and for the fixing of the denture it would cost $17-$1800 out of pocket today. This was how Dr Gundersen was working with me. The lady on the other end had the audacity to ask me if I wanted to keep my appointment this morning knowing what would have to happen money wise in order to be seen. Really?!! I wish there was a way for me to upload photos of my bottom denture. All this dental office did was bill me for stuff that they knew was over the amount of money allotted, which was now in collections and leave me with having to resort to using nail glue for press on nails to fix temporarily my bottom denture in order to eat and for me to be able to go out in public to handle affairs without being embarrassed. Maybe others have had a great experience with this office but mine turned into a nightmare. This is why I do not recommend this place. Continuation from above. Now the other side of where the post goes in is starting to crack! This is ridiculous and I told Brock Gundersen that the other side of my bottom denture you could see where the post goes in and that although it is sitting further back from the tooth line, the post was close to the surface and I felt it would only be time before it comes through the top. Of course that's normal for this to happen? NOT! read more

We've moved to another dental practice. Attention to detail is, to me, critical in having trust in health care. My expectations (not that high, actually) were not met. Update Facts: In November, 2024 I had a regular biannual appointment at Gundersen Dental. I was informed I had a crown that was eroding, and it needed to be replaced. I requested the service, and paid the patient portion in advance. The preliminary work was performed. I was given a appointment card, dated December 10, 2024, to finish the process. I arrived at Gundersen Dental on December 10, at 7:00 AM, per my appointment card (which I still have). I went to the desk and was told to take a seat. Several names were called, but mine wasn't. At about 7:10, I went to the desk and said I was there for my crown. There was no appointment in their system for me. After a few minutes, I was taken to a cubicle, where I waited for about 40 minutes listening to the activity around me. A technician sat in the cubicle with me. I noticed that the calendar was still on November (this is December 10). Her response (I'm paraphrasing) was effectively, that's not my job. Eventually the dentist came in. He was quite rude, with the implication that I was causing a problem because his staff had not recorded the appointment. I could have been given a subsequent appointment, but this office chose to shoehorn me in on a busy morning. For the duration of the appointment, I was effectively a piece of meat in the chair as the dentist and technician discussed his eight children and the challenges of having so large a family. I left, spitting out adhesive for the following hour or so. On April 4, 2025, I received a text informing me a collection process was being started for the patient portion of the bill. I immediately called, but there was no answer. I left my name for a call back, which never happened. I responded to the text, and sent an email to the address on the voice recorder. No response. No call back. On April 10, I sent a subsequent text which was responded to with an email: "Please see the attached audit of your account, completed by the billing department. If you have any questions please contact your insurance company or our billing department. Thank you." This "audit" was dated 4/7/2025 but was not transmitted to me. They clearly have my contact information. Apparently, it's my problem to solve. I was never sent a bill, which would have been paid immediately. I was never sent an email, text, or any other communication informing me over the course of four months that my account was in arrears. Interpretation: In my opinion, attention to detail is not a strong point for Gundersen Dental. The technical service seems fine, but it's the office functions that make or break the patient experience. They can't be bothered to actually enter an appointment into their scheduling system. Rather than suggesting I come back, I became a "problem." The appearance of a calendar showing the previous month is apparently a norm (would you get your daughter's oil changed at a shop that, mid-month, had the previous month's calendar up?). It is necessary for the patient to pursue billing status, despite having paid a highlighted "Patient Portion Due" on the invoice given prior to the service, yet on an "audit" sent to me on 4/10/2025 when I requested clarification, but which was dated 4/7/2025, had been increased by $122.25. You may get fabulous service from Gundersen Dental. We have moved to a different practice. I have found my experience at Gundersen to be insulting and financially threatening (had I not contacted them repeatedly, this bill for $122.25 would have gone to collections without them notifying me). read more

overall good experience except the temporary crowns fell off within a couple days both times I have been there I most likely was charged a lot for them even though they did not work and I shouldn't have to go back over and over to fix them read more