Great until-05/26/2022 Did exactly what Dr Anna Xie (Excellent Doctor) told me to do, which was come in IMMEDIATELY if I had a corneal erosion, I called ahead, because I'm about an hour out and AMY from the front desk directed me to Walla Walla VA, because "I would be sitting in the front office all day, we're busy" TRIAGE was mentioned. Yesterday tried to get an authorization for care in the community, for Vision Pendleton, they were kind enough to let me know my authorization had expired and would be paying out of pocket. I'm a 100% disabled veteran, payed by the VA on a set income, which pays for my family and I to survive. They offered no assistance, nor interest in helping me get an authorization, like most Dr. Offices will... It is incredibly difficult for a patient of the VA to contact the correct channels, and most of the times the doctors offices are able to get a hold of the correct channels easier, and more efficiently (I know my physical therapist and dentist are able to). Regardless, I went to Walla Walla, (From Ukiah Oregon) and set up an authorization with my optometrist there. Upon contacting Vision Pendleton at 8:00am today (5/27/22) they informed me that my appointment had been cancelled and my slot had been filled by a new patient (Because I told them that I would not be able to make the appointment if I had to pay out of pocket for it, apparently that means CANCEL. My wife got upset with them (She is my official caretaker through the VA), understandably. Remember, I have not one but TWO corneal erosion's, (That's when your cornea is torn) one in each eye. Skip to 9:00am when Optometry in Walla Walla VA opens, we're still trying to get the authorization pushed through so I can get some care for my TRAUMATIC eye injury. This is a recurring issue and I have been working with Vision Pendleton, along with another specialist clinic in Walla Walla for over a year now, this happens on a regular basis, we had the authorization pushed through anyways, because we were told the appointment was back on. On or around 9:10am of 5/27/2022 we get a call from front desk Amy, stating the Dr Monkman will not see me and that I need to follow up somewhere else. The question was asked, am I being cancelled as a patient? "Yes" was the answer I received. I do not believe this was an appropriate response to someone in an obvious state of need. I understand that we may have come off as aggressive and rude, but really we just needed immediate help. Thank you for your time -Brandon Hammons read more

have been seeing Dr. Monkman for the last 15 years or so and am always impressed with the office. Working in the medical field myself, I have higher expectations of offices than perhaps some people. They are always prompt to return phone calls, and always seem to be cheerful when greeting patients. I have seen the front staff deal with rude patients in a very professional manner. Dr. Monkman has a great memory [can tell me things about when my brother and I were kids and came into her office] and really just cares about her patients and their lives. I am certain that Dr. Briscoe is much the same as they were both nominated for Boss of the Year. I have terrible vision and have required close monitoring, and they have given me the best care possible while keeping affordability in mind. Best optometrists in town: whenever my doctors refer over new patients, they almost always are able to work them in. Would recommend them personally or professionally to anyone. read more