Doctor: nice and knowledgeable. Staff: Cold; unwelcoming; untrained; incompetent. Environment: don't come in if you have sensitivities to strong smells. The air freshener they use causes me a migraine every time I enter and makes me nauseous until I leave.
Details:
I needed to get new prescriptions after not needing to change for several years. I'd long forgot all the terms and features of what I'd need in a pair of computer glasses.
First, I walked in and, in addition to feeling sick from the toxic air freshener, immediately felt like I was interrupting and inconvenient for the staff. No one greeted me until I came up to the counter. Instead, I got the side-eye.
Second, once one of the ladies took me back to check my eyes using their machine, she took me back and forth from the office to the machine again because she did something wrong and had to re-image my eye but blamed it on the machine.
Next, I saw Barbie, who was nice and seemed knowledgeable, and showed me her glasses which had a blue tint on them as we talked about anti-glare. I said that's exactly what I want.
After searching the store to find the right frames, I went back to the counter and was met by a cold, young woman. I felt uncertain about my choice and wondered if I needed a different size frame for this style. I asked if they looked like they fit well and she glanced at me and said, "Looks good." Which didn't really put me at ease. She asked me, "single or double?" I had no idea what she was talking about. I asked her to check the notes in the system from Barbie. She turned to her computer and typed a while, then printed out forms for me to sign. She gave me the wrong forms and had to request the sheet back and then give me the correct form to sign. I was feeling anxious because I didn't know if I was getting all the right features. Me and Barbie didn't discuss anything other than anit-glare. I was hoping the person at the desk could walk me through all my options so I'm well informed for my purchase. But she offered no such info. I asked her if it had anti-glare and she shortly replied, "Yes." So I signed the form and asked for a copy of my receipt. She couldn't figure out how to print my receipt and told me she'd email it to me later. So I left.
She never sent me my receipt.
When I came to collect my prescription several weeks later, which you need an appointment to pick up your order, I came in, headache returned immediately due to the toxic air freshener. The woman gave me my glasses and told me I'm all set. I asked if we could fit it for me. She stared at me a moment and then said, "I can tighten it a bit for you." She took my glasses to the back, came back out and gave them to me. Told me they were warm so I carefully tried them on. It wasn't a perfect fit but I felt like a bother to her and didn't want to stay any longer than I had to. I looked at the lenses and noticed there was no blue tint to it, which I thought meant anti-glare. I asked her about it and she seemed annoyed. She said they were and I asked why aren't they blue/violet? She offered to send it back to have the "blue added." I just wanted anti-glare. She told me to check it against light and see if I see any glare. I didn't really know what to look for. I saw the reflection of lights and objects but didn't notice it bleeding outward. I left, with doubt in my mind about what I'd just picked up. These ladies couldn't care any less about me and my buyer's remorse.
After wearing my new glasses for just two days, I was coming home from work with bloodshot eyes, headache from eyes fighting to focus was even worse than before I got my glasses. I struggled to move back and forth closer or farther away from my computer all day long. And the reflection of my eyeballs and lights and objects around the room was driving me absolutely nuts. So I called Vision First and asked to have my glasses checked.
When I called, the woman who picked up the phone sounded like I was interrupting her, again. Cold, annoyed, reciting a line. I asked to be seen ASAP and she said she couldn't get me in for a prescription check until the following month. This infuriated me so I called my insurance and asked to have a second opinion exam at a new location, which they granted. I called up a different location, referred to me by a coworker after I told them my story, and they were able to get me in the very next Monday.
I called Vision First back and cancelled my prescription check appointment. The woman said, "it's done." Didn't ask me why, if I wanted to reschedule, how could they make it better--nothing. She couldn't possibly care any less about losing a customer.
Good riddance. I hope the doctors at Vision First take a serious look at who is running the front desk and push for training in professionalism, customer service, knowledge about all the products and how to offer options to customers, kindness and learn how to use the office equipment. I'll never go back. read more
