Recently purchased glasses at VEx in Leeds however needed to get something corrected with frames/prescription. Phoned this VEx in Leamington seeking help and support.
Lady I spoke to useless. She did not want to understand nor help direct me, instead just wanted me to go back 140 miles to Leeds store to "go and sort it out with them".
Really disappointing lack of care and service, in particular given staff in Leeds were great. Spoke to Leeds store straight away who rang me back 5 mins later to advise this Leamington store is actually a "franchise" store and does not offer all of the usual support. They quickly advised me to go to Kenilworth store which like the majority in the UK would gladly help.
Suggest anyone wishing to use VEx should avoid this Leamington store. read more