A super range of frames for sun and prescription is underpinned by in depth experience across all the team. The type of customer care that really only comes with exceptional independent businesses. I have been a client for over twenty years and Charnleys never disappoint. read more

100% satisfaction. GREAT selection of frames from Funky, to Designer, to Classic for all ages. GREAT Eye test by friendly and polite optician, helpful staff for choosing frames. GREAT customer service. I've been going to this opticians for over 20 years and they never fail to amaze me with their fantastic range of frames I have had complete strangers complement me on the glasses I have bought from here what more can I say ?! read more

Having used Charnley's opticians, exclusively, for a decade, I'm SHOCKED at the poor service I have just gone through. No-one should have to experience, the level of ineptitude from Ophthalmologist Ms S.Cheema, in what is apparently a routine procedure. It has taken several visits from my initial eye test to put right, elementary mistakes, made by Ms S.Cheema with my spectacles prescription. She, also, made mistakes on my contact lens prescription twice, ignoring my suggestions about a previous prescription, which offered a clearer vision. I will have to start from scratch, somewhere else, in order to get a suitable contact lens. Cutting corners doesn't work, in a supposedly bespoke service. They couldn't even be bothered to wipe off the residue build up, visible, inside the spectacle lens carriage, before putting the new lenses in my frame. (A clear frame previously bought from them). I have never gone through so much hassle before, and, I will use another business in the future. read more

As far as opticians go, this has to be one of the best I have been to. When you step inside, you feel like you are entering somewhere that really cares about your eyes and has a much less clinical feel that other opticians around. The staff are dedicated and friendly, and really want to help. The opticians themselves are great, explain everything to you and then refer you to help if you want assistance choosing frames. Although expensive, I'd say it was definitely worth it. read more

Good quality opticians but too expensive and unnecessarily pretentious. You will get top quality eye examination there, but you can get the same frames and contact lenses for half the price elsewhere. Staff behave in a pretentious way and are unnecessarily awkward when you ask them your eye prescription. They also discourage you from buying cleaning products from Boots (even if they are exactly the same)... read more

Why go to a huge and impersonal chain Optician when you can have the friendly and personal service provided by Charnley's? The branch is a calm and pleasant place to be, and the staff are all very friendly and helpful. The opticians I have seen have taken their time with me and I feel confident they did a good job. The last time I went I had to hold a screaming baby on my lap while the optician fitted me with contact lenses, and she didn't bat an eyelid. They have a great range of frames to pick from and are happy to help you choose - and the pair my husband has just bought worked out cheaper from here than from Vision Express. read more

Simply the best opticians I have been to in 30 years. I've tried all the major chains but the service, welcome and choice I enjoyed here at Charnley's was outstanding. Don't take my word for it, go yourself. I guarantee that you won't be disappointed. read more

A genuinely enjoyable experience. I have four children who all wear glasses which therefore necessitates frequent visits to untwist frames and refit lenses. Their customer service is excellent and when it's come to choosing glasses for myself I've found the pricing competitive. I have tried other opticians but have yet to find one in the same league! read more