I purchased a Television on December 23rd, it is now February 5th and I still have not received it. Sometime around December 26th I received an email from Visions saying it had been shipped out, but as it turns out, it wasn't even sent to Canada Post until 4 full days later. No matter, it was right around the holidays, I understand mistakes happen and it's a busy time. I then received a phone call from a man at Canada Post explaining that they had received around 10 televisions with no shipping info and no return info but one of them had a packing slip with my name and number on it. He needed to know where they had come from so he could send them back for information. I sent visions a customer support ticket explaining what had happened and received an incredibly condescending email telling me that we were still experiencing a pandemic and that Canada Post was experiencing shipping delays, even though Canada Post had absolutely nothing to do with the missing information. I responded, and received no further communication. At some point, my product was clearly labeled and sent out because it made it all the way to Stoney Creek ON. On January 9, before getting stuck. I got in touch with Canada post after a couple weeks and had to wait until February 1st for them to launch an investigation. On February 1st, I received communication from Canada Post, informing me that as the recipient, I could not take any further action and that Visions had to take the next steps. I have now tried calling many times and cannot get through due to "large call volumes" so I sent ANOTHER customer support ticket on February 1, 5 WHOLE DAYS AGO and have received absolutely no communication from Visions. DO NOT order from Visions unless you want to take the chance that they take your money and you never hear from them again. I am appalled at the lack of regard for the customer. I would absolutely never recommend Visions as a retailer to anyone I know. read more