I am shocked by all these 5 star reviews. I went in with my son with high hopes but had the worst experience I've had in a long time. The front office was rude from the get go. Amber was on the phone and did not even acknowledge us. Theresa was with someone else and then came straight to me to ask for insurance and ID with an attitude?! We just sat there for a bit before asking when we would be seen or just a conversation that the appt is running late would've been nice. When I asked when we would be seen, Amber was rude and snarky in her response, the time she gave was actually delayed and not the right time we actually came in. Thank goodness I cancelled my other child's appointment. But when I did, I did not know my son had the second appointment so we had to move things around again to make it to this appointment just to have such a poor experience.
The lady who did the Right Eye was nice, so I will acknowledge that. My experience with Dr. Barry was mediocre at best. She was not sweet at all to us. Maybe the office is used to all white patients and does NOT know how to treat people of color. I felt unwelcomed and rushed out of there. We got RX for prism glasses, Dr. Barry barely wanted to explain. When I called around to get them ordered, I was told they are very specialized glasses and he was surprised we did not have them fitted in the office, since most optical places do not have proper training to do them.
It also seems like they schedule their new patient appointments too close together. She was rushing us out of there because it was almost closing time. We spent $330, and for that amount of $$, I expected a WAY better experience. read more
