this is the worst place you can go to. yes customers are frustrated me myself am frustrated and they will not even apologize for their poor service and frustration. lady's response to me was yes we the clientele continue to complain yet we continue to go back. this was the worst experience and even though the order was placed incorrectly by them they will not acknowledge and have you continue to wait. I have asked for my money back and lady said no and when she heard me that I was upset she tried tricking me into accepting my funds back but I would have to leave them 25% of $649. what kind of customer service is this when these representatives to show any empathy or sympathy for the situation they have caused. on top of this is cannot even submit review without rating 1 star when they are not worth 1 star!!! read more

Do not even attempt to go to this shop. They have poor customer service. They supposedly order parts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers. read more

Never go to Virlar !!!!!!! They sell defective parts which you can not return for any reason even if it is their fault !!!! I bought some headlights which were defective even though they were brand new according to Virlar. As a result, I lost close to six hundred dollars to the defective new headlights Virlar sold me. The owners and the employees are the worst when it comes to customer service.VIRLAR IS A VERY BAD CUSTOMER SERVICE BUSINESS 1111111 read more

I had a very poor experience with Virlar Automotive Group in Laredo. The pricing was changed multiple times without explanation--first quoted at $130, then increased to $420 the same day. When I asked for a breakdown of the charges and clarified that I only wanted one part instead of two, they refused to explain the pricing or provide details. When my father went to pay, he was not given a receipt and was told they "Don't provide receipts," which is very concerning. The vehicle was dropped off at 9:37 a.m., and by 2:43 p.m. we still had no update. Despite being told I would receive a call back and that I could check in at 2:30, no one ever contacted me. When I called to simply ask whether the car would be worked on--since I was going out of town--the staff member I spoke with was extremely rude, dismissive, and unhelpful, Condescending stating she didn't care about the situation and telling me to just come pick up the car. The manager also provided inconsistent information, including giving his name incorrectly more than once. Her behavior took me out of character; it made me ill to the point of shaking. Overall, the lack of transparency, refusal to explain charges, no receipt provided, poor communication, and rude behavior from both management and staff made this a very stressful experience. Customer service was completely lacking, and I would not recommend this business based on how this situation was handled. They do not deserve 1 star. read more

Worst experience ever. Took two months to finally get our vehicle back. We dropped it off on June 11th and received it back today only after we had to call the police yesterday after going and asking to let us pay and take it as is. They finally released it to us today with subpar workmanship. It is beyond me how this place is still in business. Shame on us for not having read the numerous negative reviews for thus place. Please do not patronize this business unless you are ok with sub-par workmanship, horrible customer service and wanting to wait on limbo since they will not call you back you have to go daily to put pressure on them and if it's not one thing it's another. If they had said since the beginning that it was possible to wait 2 months we would have left and found another service provider. read more

This place is the worst, no commitment to service, or professionalism. They made a commitment to fix my car and kept changing the date. I would not recommend this place to anyone. They should be ashamed of themselves for wasting people's valuable time. read more

Do you have a valid phone number? I called and they force you to give your name, address, I don't want to give my information I just called to ask if you have a body part available. This looked like a scam phone number. I don't care any gift cards or so. I just wanted to know if you had the part. THAT IS IT. read more

DO NOT take your car to get fixed there. They are the most unprofessional business I've ever met. I gave in my car on Monday and they said it will be ready by Wednesday no later than Thursday. I called Thursday they said it will be done by 6 then. They had an attitude when I called! No one called me on Thursday saying it's done. I called Friday and a woman told me that my window was barely getting in and that no one told me it would be done by today. The lady had an attitude and told me all sales were final. There was no apology for the miscommunication! No one offered to get it done when I got there or anything. I will never ever ever recommend anyone going to get any service from them at all. They do not know how to handle their customers. read more

Worst customer service, cheap parts, and rude workers! This place is trash I give it 0 Don't waste your time and money here read more

This is the worst auto service in Laredo..thay take forever 3 months for a small side pod paint job...and then they lie about what was done to the car...wanted to charge me.for some.parts that they didn't even chage!!! Don't go there!!! read more

This place is extremely disoriented!!! The receptionist is friendly yet they take forever to attend you. They do have cheap prices for the items yet you'll regret it if you ever have an exchange or return. I waited in line for about 23 minutes for the cashier to tell me the guy who rents the Penske trucks is not here for me to do the booking online. I stepped outside to do the reservation, walked back inside with the reservation number; cashier then tells me to take a seat and they'll be right with me. I've been here for over an hour yet the man that takes care of their Penske rentals has not arrived... do not recommend this place what so ever, I'll rather pay more than get this shitty service read more

We had called beforehand to inquire to see if they had a particular windshield we were looking for. Over the phone, we were quoted a price and told they had one in stock. The price quoted was under our insurance deductible so we decided to go. However, once there, the place was swarmed with other customers waiting and, once we got to the counter, the clerk took our vin number and asked us to wait, only to call us back to let us know they did not have it in stock and the price quoted was much higher. Needless to say we ended up driving away after having gotten there in separate vehicles, thinking we were going to drop it off. They did not get it right this time but on previous occasions they have actually done a good job. read more

What you can expect from Virlar is terrible service. Don't go there if you expect professionalism. They had me waiting while they jumped over to a regular customer ordering a lot of parts and kept telling me they were checking on my part. I waited over 30 minutes and then just left. The place is very dirty also. Trust me, just pay a little more somewhere else. I should have read all the terrible reviews before going. read more

If it could give it 0 stars I would. Came in to get windshield replaced. I was the first one here and came in as soon as they opened. The cashier told me it would be done before lunch time. I didn't receive a phone call so I decided to call them. The lady on the phone told me the windshield repair would be done by 2:30pm. I came in at 2:30 and the lady goes on to say that it will take another 25-30 minutes. Her excuse was that there was a lot of cars ahead and that they got busy. How can that be when I was the first one in? What was supposed to be a 3 hour windshield repair turned out to be an 8 hour job. Definitely will not recommended this place to anyone!! read more

Yo nunca recomendaría ese lugar , el carro de mi hijo tardaron en entregarlo más de 4 meses , primero le dieron una cantidad y cuando iva a recoger el carro le agregaron 1000 dllr mas , y para acabarla le hicieron puro mugrero, aparte son unos sinverguenzas no tienen palabra y muy caro todo y lo que iban a ponerle al carro no lo pusieron. nunca volvería a ese lugar ni lo recomiendo, estamos arrepentidos de ver ido ahí. Horrible todo. read more

This place is absolutely horrible! I took my vehicle in for a windshield and side window installation. I paid $400 plus for both these repairs combined and my windshield cracked in less than 24 hours. They have no warranty or guarantee for any of their work. When you try to explain to them that it's obvious that it was a bad installation job, they don't care and fall back on the fact that you signed a waiver. Another problem I had with them was the time frame they give you, what was supposed to be a couple of hours or a days work ended up being 2 days. read more

I arrive in the morning to get my windshield replaced, and the receptionist was quick and knowledgeable! Although it took some time to get done, I'm very pleased with the quality of the product and the work itself; very worth the wait (which wasn't even that long!) If I'm in town and need something, I'll definitely be back. read more

Worst customer service ever. DO NOT bring your vehicle here. Go someplace else even if it costs more.

NEVER AGAIN!!! Fuck me once shame on you...fuck me twice shame on me! This place absolutely sucks. They sold me a mirror for my Dodge truck and it fell into two pieces with in a few days of installation. When I went back to try and exchange it they wouldn't make good on it. They said that their receipt states all sales are final and that nothing they sell has a warranty. The owner was in the next room and would not come out to talk about the problem. The sales person (very nice...Danny) said that he understood but there was nothing he could do to help me. "The owners are just that way" he said. read more

They suck balls I left my truck a week ago for my hood to be painted and paid for they told me it would b ready in 2 days and it's still not reay‍‍ read more

Terrible customer service. Check under the hood before u leave they took out my good battery and out in a piece of shit one. i noticed it the next when it had a hard time starting the next day read more

I had a horrible experience! I took my truck for a repair that the manager said was going to take a day for it to get fixed. The following day he was trying to turn my truck into me with a horrible paint job and the fender unaligned correctly. I left my truck there and it's been over a week and everyday that I would they told me it will be ready by today. Please don't take your business to these people! They are bad at customer service and there quality of work is very poor. read more

Very sad that a small company starts and forget the quality of customer service when they grow big . I asked for a measurements on a product they have instock early in the morning and was supposed to get a call back ....never happened. So I call 5hrs later and was told that If I wanted the measurements I would have to personally walk into their store and see it my self ...SAD STUFF !!!! Just bad customer service ....I live in Laredo and remember when they started and it was perfect !! what's happens when a small Hispanic business grows ...well you just read it . read more

TRASH BUSINESS!!!! Called before I went, that should have been a red flag to me: these people can't handle phone calls in English or who to transfer them to. I hung up and drove the few miles there in a truck that needed the driver's side window to be re-set on its tracks. No lie or exaggeration, I waited 4.5 hours for them to get it done. After 3.5 hours of waiting, I approached the counter and was rudely dismissed by a gal working there. She said they were going to refuse to handle my truck because I mentioned it was older and to please use caution when taking off the door panel. She said I was giving her problems so too bad I waited that long, they were not going to work on it. Minimum wage queen can't be bothered to do her job or provide good customer service. I told her I wasn't leaving, that I'd waited this long and they were going to finish the job. To be fair, I was told it would be done by a certain time- it was not. To add insult, they locked the business's main doors, so for the last hour and something I had to wait outside on the street. I don't think they value their customers whatsoever. That's Virlar for you. Save your time and money and find another shop. read more

I had a windshield installed in my vehicle two weeks ago. The seal on it was not done right, you can hear air coming in the vehicle by the windshield. A friend took my vehicle back today and dropped it off at 9:00 am at 4:30 the vehicle had not been fixed. I called to speak to a supervisor/manager and I was put on hold for 11 minutes for the first phone call. I called three more times and was put on hold. I would not recommend Virlar to anyone, there customer service is very bad. read more

My wife recently visited Virlar to have a window replaced in our truck. Upon arriving she noticed that all of the signs and instructions in the place were in Spanish and not in English. It took the people at least ten minutes to even acknowledge that she was there. There was no line, and people who came in after her were being helped first. She finally had to tell the person behind the counter that she was next. When she was finally helped the person behind the counter was very rude to her, asking her what she wanted. read more

Virlar Automotive Group LTD is the worst business I have ever received service from. I went to Virlar business looking to get my windshield replaced. I contacted business through phone and in-person and both times I was guaranteed getting original windshield for my 2016 Jeep Renegade vehicle. Below is a list of the things wrong with this business and why I would recommend everyone to avoid this business at all costs. 1. Windshield was not original part as promoted or promised after completion of service 2 Time-frame provided for the service is also a big lie. In my situation, I was informed that service will take 45 minutes to an hour when nobody was ahead of me. Total service time was 3 hours. 3. After "service" was completed, I inspected my vehicle only to find out the WORST type of service for windshield replacement ever done and damage to my vehicle. 4. Here's is a list of the damages to my vehicle: exterior paint scratches, broken exterior black panel top, cracked replacement windshield on multiple areas, damaged interior rear view mirror base, stained roof fabric, water leak due to incorrect windshield sealant and time loss. 5. Last, terrible customer service from business employees: sarcastic comments, insulting/rude attitude, lack of ownership to their mistakes and zero-effort to help a consumer. In conclusion, I have over 20 years of customer service and never in my life have I ever experienced the worst level of service towards a buying customer. Virlar is a business that I would never recommend to anyone no matter what. Staff focus is to sell "cheap" products, provide terrible customer service and ripoff customers on a daily basis. I was not able to put zero stars but let the record show this is a zero star business. I want to invite all the local community that have been mistreated and taking advantage of to come forward to bring this business down once and for all. read more

they should have a better customer service and be more respectful to the customers and make sure they know what there doing with the vehicles not just charge. read more