Great place with a low-cost windshield replacement. Highly recommend this shop in Laredo TXread more

My van was in the shop for almost a month I was patient they would tell almost ready they never…read moretouched mi vehicle they lack personal and the worse part they lie In you're face

Do not even attempt to go to this shop. They have poor customer service. They supposedly order…read moreparts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers.

I had a very poor experience with Virlar Automotive Group in Laredo. The pricing was changed…read moremultiple times without explanation--first quoted at $130, then increased to $420 the same day. When I asked for a breakdown of the charges and clarified that I only wanted one part instead of two, they refused to explain the pricing or provide details. When my father went to pay, he was not given a receipt and was told they "Don't provide receipts," which is very concerning. The vehicle was dropped off at 9:37 a.m., and by 2:43 p.m. we still had no update. Despite being told I would receive a call back and that I could check in at 2:30, no one ever contacted me. When I called to simply ask whether the car would be worked on--since I was going out of town--the staff member I spoke with was extremely rude, dismissive, and unhelpful, Condescending stating she didn't care about the situation and telling me to just come pick up the car. The manager also provided inconsistent information, including giving his name incorrectly more than once. Her behavior took me out of character; it made me ill to the point of shaking. Overall, the lack of transparency, refusal to explain charges, no receipt provided, poor communication, and rude behavior from both management and staff made this a very stressful experience. Customer service was completely lacking, and I would not recommend this business based on how this situation was handled. They do not deserve 1 star.

Worst fucking company. They tried to up charge me for "recalibration" by almost 500$ when I already…read morepaid for the whole service. Why would they wait and tell individuals that they suddenly need recalibration if it's standard for all installations? This is a predatory practice to extort customers and the customer support is no better. They are extremely rude. And that's on top of the employees not even showing up on time and being late .

0 stars if I could on your technicians that just refuse to work! One excuse after another excuse to…read morenot do the jobs ! 3 diff appointments 3 diff excuses to not do the job! LAZY TECHS! Taking my business elsewhere ! No communication but a simple text n don't even respond or answer the phones for better explaination!! STAY AWAY!!!

BE AWARE; I WOULD NEVER GO HERE AGAIN! They attempted to repair a small crack in our windshield,…read morehowever they ended up cracking the ENTIRE windshield. Although they did not charge for their service they said there was nothing they could do to assist or help pay for a whole new windshield.

I was able to get a same-day appointment, and the staff was nothing but respectful and considerate…read more The windshield repair was flawless--you can hardly even tell there was a star there. I really appreciate their efficiency and outstanding service!

YES! Excellent service and good quality repair on my windshield. I have always recommended this…read morelocal business because of their quick service and constant satisfaction. I've gone with Dr. Louie's about five times now and it's always a job well-done.

Great quality , awesome customer service and best prices. I really appreciate your help Toño. You…read moreguys are the best in town

From the owner: We offer the best prices and services in town with over 40 years of experience. Give us a call…read moreToday for a free estimate we offer free mobile service.