It saddens me to write this review since I have been at their Bethesda MRI facility. And, you will see that I gave them 5 stars. This was hands down the worst MRI experience that I have ever had.
The facilities are laid out in awkward manner. I was standing right next to another patient retrieving something from his locker while I was standing in my hospital gown in the hall way. I could have reached out and touched him. And, please note that I am not a modest person.
So, on to the MRI...the tech Kein was pompous, cold and arrogant. When we were going over the procedure which I have had 7 times before in the past I asked specifically that he call out the sequencing. He gave me this look like I had asked for a glass of wine before I was rolled in for my MRI.
So, the MRI commences and he is not calling out the sequencing. So, I say can you call out the sequencing. So, he decides in a haphazard matter to call out the sequencing every once in a while. It was extremely, passive aggressive. By not calling out the sequencing I am not able to tell if I have a brief second to swallow, move just for a second.
So, my foot started to cramp up. It's part of my underlying medical condition. So, when Kein came in I asked if he could pull down the blanket over my foot and that my foot was cramping badly. He looked at me as if I had horns on my head and did nothing. Also, there was not even an offer of footies to wear for which I am accustomed. So, I had to move the blanket off my foot since it was killing me. I only moved my toe. (The MRI was not going on at this time.) He looks at me with a sarcastic manner and says " Do you want me to tell you what you did wrong?". And, I told him "No" that I did not want to know and that my foot was cramping due to my flare up. I was at a breaking point, I was sick (in a flare up) and had to deal with w
If I had never had a MRI before, I would think that all radiology technicians were like Kein. They are not. I will never go back to this facility again. It's small, cramped and poorly designed. And, I would never go back to a facility where this tech Kein is working. read more