My doctor had a preprinted form from Virginia Heart. I needed to schedule an Echocardiogram. I called the phone number in Fair Oaks and waited on the phone for several minutes. Before I can get an appointment I had to FAX in the referral. After faxing in the referral, the earliest appointment I could get was over six weeks away. I tried calling another Inova locations, they told me to call a central location, again they wanted the referral faxed. When I called them, it was a person at home taking phone calls. I asked to talk to a manager and the phone was disconnected.
After the frustration I called UVA hospital in Prince William County. Within minutes, I had my appointment with 2 weeks, no need to fax in the referral, and I even had my copayment information.
If you live in Prince William County you may want to work with a more customer oriented hospital and UVA. read more