I had an amazing experience. Staff was courteous especially the lady who conducted my MRI. She was…read morereally kind and supportive. I would like to suggest better security especially after hours. People should be buzzed in and not just walk in. A security personnel can also be hired. Safety of the staff should be paramount. ​

Fairfax Radiology is all about the money. Their customer service is horrible. I was ignored upon…read morechecking-in for quite some time. The bill was rejected by insurance. I checked with insurance and they stated there was no explanation for the test and told me to ask Fairfax Radiology to resubmit the claim. FR said they will not resubmit and that I signed paperwork that said I would pay if insurance didn't cover it. They DO NOT CARE about the patient. They only care about the cash! Don't support their greed!!

I have been using FRC in multiple locations but for this DEXA exam it was a new location I had not…read morevisited before....close to another imaging center but this exam is specialized. Parking was easy and going inside has directions for the office. Once inside you are greeted very quickly and if you have pre-filled out your information then all the front office needs are your ID, Doctor's Order and insurance. The waiting area is comfortable and once your docs are returned you wait for your appointment. I was called up on time, there is a changing room and bathroom and the technician with have you identify yourself (Hian sp) and then the test is done very quickly and efficiently. I had my written results by the afternoon and my PCP's comments the next day (weird that patients get the results before the doctor butt it's the law). A very satisfactory visit. I will return Tuesday to have my disk of results.

They got me in same day without appointment for CAT. Receptionist and tech friendly …read more Lots of parking

I went in for two ultrasounds. The tech that rendered the ultrasounds to me was courteous and…read moreprofessional, took the time to explain things thoroughly and answered all my questions. I can highly recommend Loudoun Imaging Center in Ashburn, VA.

Update in response to the manager: Your response does not address the issues I listed and reads…read morelike a generic copy/paste. I was told on a Monday go walk in Wed-Fri, only to be told you have no xray techs and don't know when you will. Get your act together. Every time I've called regarding a basic X-ray, they seem annoyed to be working. It's walk in only which is annoying for the patients, but I was told to either come in at 8:30am or call prior to coming in to check the wait time. Well thankfully I didn't just show up bc I called and was told that they don't have a tech for the next few days and they don't know when they will -- what kind of imaging center has NO TECHS for X-rays? I'll be going elsewhere bc this isn't worth the hassle or risk.

My wife and I had the worst experience today with the technician from here. I can't remember her…read morename but I'll certainly find out and update this review. We have been planing a gender reveal party with a numerous amount of family and close friends. We both made it a point to tell her we DON'T want to know the gender of the baby because we have waited this long to learn the news together with our loved ones. So this "genius" technician comes up with the "bright idea" that she is going to call our baby a "he" just for the sake of a placeholder during the appointment. Everything is going good and then we get to the point where she checks the gender, she tells us to close our eyes which we do. Literally 2 or 3 minutes after she checks the gender she says "oh there goes her little ankle"...WTF?!!! How stupid can you be?!! We told her we did not want to know and maybe if she didn't come up with the idiotic idea of calling the baby a "he" the whole time it would not have been such a obvious contrast in gender verbiage when she spilled the beans. Then the "genius" technician goes back to referring to the baby as "he" again like we are idiots. My wife and I went home devastated that she ruined this for us, this is our first baby, we wanted every step to be special and she robbed us of our moment. We went home opened the paper to see the results as we already pretty much knew and of course the paper said "it's a girl". If I ever see her again it's going to take every bit of my being not to curse her out. Word of advice if you come here and don't want to know the gender just tell the technician to just shut up and don't talk the entire appointment.

I have gone here and neither experience was very positive. I had the same technician both times and…read moreshe was great. I saw Dr. Gomez the first time and he was fine, and the second time I saw Dr. Block and I found her to be curt. My biggest issue with this place is the billing department/practices and the front desk. I recently got married and my legal name is on my insurance card but Inova would not allow me to change my name in their records because I did not yet have a photo ID with my new name (I've been waiting months for an appt with the DMV). Every other Inova office seems to understand this and submits my claims to insurance using my legal name. The first time I went to the antenatal testing center, they made me pay $399 upfront for some reason. They then submitted my claim to my insurance using my maiden name so of course it was denied. It took months to get this sorted out. The second time I went, I still did not have my photo ID with my married name, but I brought other documentation. The woman at the front desk was rude and basically yelled at me that I could not change my name without an ID. I told her I don't care what they call me, but they need to submit my insurance claim properly. She assured me they would submit it with my legal name. The claim was submitted yet again with my maiden name and I had to spend over two months getting that sorted out again. Even though my insurance covered, they have not refunded me the $399, though they say they will eventually. The issue is that my HSA vendor has changed since last year so dealing with that refund will be a mess. I would have preferred they not taken that money from me to begin with. Now I know not to pay them up front at all. Do not recommend this place unless you have a lot of time on your hands to spend on the phone with their billing department. Also, go through your insurance claims with a fine toothed comb, since they submit things incorrectly which would erroneously cause insurance to deny your claims.

This place is great if you need an xray, really great. Brianna checked me in, was very friendly and…read moreknew exactly what she was doing, made it easy. Kim is a great technician, was very careful of my injured hand as she took the xrays needed. Sent them over to my doctor in record time, big thanks.

My doctor had a preprinted form from Virginia Heart. I needed to schedule an Echocardiogram. I…read morecalled the phone number in Fair Oaks and waited on the phone for several minutes. Before I can get an appointment I had to FAX in the referral. After faxing in the referral, the earliest appointment I could get was over six weeks away. I tried calling another Inova locations, they told me to call a central location, again they wanted the referral faxed. When I called them, it was a person at home taking phone calls. I asked to talk to a manager and the phone was disconnected. After the frustration I called UVA hospital in Prince William County. Within minutes, I had my appointment with 2 weeks, no need to fax in the referral, and I even had my copayment information. If you live in Prince William County you may want to work with a more customer oriented hospital and UVA.

I was very impressed with the top-notch care and expertise provided by the radiologists and…read moretechnicians, and the facility itself was comfortable with convenient parking. However, I was surprised by an unexpected balance at checkout. My only complaint is the billing process. I was blindsided by a fee, and the receptionist had a poor attitude when I asked to be billed later. Please ensure patients are informed of their out-of-pocket costs before they arrive, not when they are leaving.

Exceptionally poor standard of patient care! I scheduled an…read moreultrasound appointment at this facility for my son through RadiologyAssist and received a confirmation. Upon arrival, however, the receptionist contacted someone and then informed me that the facility does not accept pediatric patients and does not work with RadiologyAssist. When I asked how the appointment had been accepted by then, I was given an unclear explanation--that the reservation had been made without any patient information? This response was both confusing and concerning. It is highly problematic that appointments can be confirmed without verifying basic patient details. This resulted in unnecessary inconvenience, wasted time, and added stress. Furthermore, the staff member's conduct was unprofessional; no apology was offered, nor was any effort made to provide guidance or an alternative solution. Overall, this was a very disappointing healthcare experience.

Great place, even better nuclear med technologist. The nuclear med technologist (older lady) with a…read morelot of sarcasm, was just so nice and comforting. She made my experience so much better because I was quite nervous she calmed down. It was super easy my gastric emptying appointment I had done.

Extremely disappointed with my experience at Washington Radiology Center in Sterling,VA…read more I had a thyroid ultrasound in April 24th and more than 3 weeks went by and my ordering doctor never received the results. After waiting and hearing nothing, I finally called myself and learned the results had apparently never been sent to my doctor. Patients should not have to chase down imaging results and wonder whether their results were reviewed or communicated. This isn't just an inconvenience, it's a patient care issue. People get imagining done because they are trying to rule out or evaluate potentially serious conditions. If someone simply assumed their doctor had received the report and didn't follow up, important findings could be delayed. Definitely find another center if you care about your health.

Great team and very accommodating! I love how clean their facility is and Dr Kumar is a god send.read more

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Ok, first things first. The office was nice and clean, the receptionist was a little late but not…read morereally a problem. But your there to take blood and this is my main problem. I've gotten my blood taken plenty of times, part of it is because its my job, other parts is because of check ups, blood drawns and what have you. The first person who took my sons blood was horrendous. She missed my son's vein, then started to fish the needle around. My son is 8 and on the thin side. I thought that needle was going to come out of his arm the way she was pushing and shoving it. Finally she gave up and pulled the needle out. She was going to try again and I told her no,and that i had never seen anyone move a needle that much in someone's arm. She got snippy and asked if I wanted someone else to do it. I said yes and she went to get her co worker. As she was on the other room she said that it was because my son had small veins and hadn't had alot of water. Then the other person came up, stuck the needle in and found the vein immediately. She left the needle in as she got the vials of blood she needed. No fuss, no mess. As she was filling things out she was mutterinv "oh, God!" Like I was bothering her. My next action after this is to find her manager and log a complaint.

They're very good at drawing blood. It is usually very difficult to get blood from me, but they…read moreare always able to get it on the first try. I can appreciate that. They're also quite friendly. 5 stars.