Title: First (and last) visit to Cascade Draft House - rude bartender ruined it…read moreWe walked into Cascade Draft House on a sunny Friday early evening--first time, just my husband and me, excited to try local beer. Another customer handed us a menu, but it took forever for the bartender to come over. When he did, we said it was our first visit and asked for help. He suggested a couple options, poured two samples for my husband. He walked off to help another ( no biggie) I didn't care for his sample choices.
I took a minute to decide, I picked mine and when the bartender brought my samples, I thanked him, he snapped, "You need to hurry up and pick one." We were floored. My husband asked if me he really said that. When he came back we ordered two of the same beer. My husband approached him calmly about his rude comment. The guy shot back, "You've had like six samples already," (4) then added, "The more samples, the more dishes I have to wash." Like we're the problem for ordering in a brewery.
He laughed and joked with regulars outside--chatting, pouring beers--but treated us like we were wasting his time. We he brought our beers my husband approached him again and he said " I'm not trying to be a dick". My husband said "oh it must be busy", the bartender replied yes it's busy and I can't do orders and run the cards all at once. This is a no brainer job, as I've done it before, it doesn't get easier unless you're paid to sleep. Place wasn't even busy: eight at the bar, a party of five out back, three tables came in after we ordered. The atmosphere was relaxed, smiling and joking. Not us. We ordered a total of three beers (the dishes!) I watched this guy waste more beer by pouring it, not paying attention to what he was doing. The four samples we had didn't even create 1/4 of a cup. A woman came over to cash us out she was warm, friendly. While we were there she kept glancing over like she knew something was off, she might've heard his rude comments. The beer was very good out of Kingsport Tn, but we won't go back. The Pinnacle area has Kickback Jacks and Monroe's that also have great beer specials. Not to mention the other places downtown that serve drinks.
That bartender's lucky we stayed--only because we didn't want to cut our day short, my son was with us and was enjoying some time walking around downtown area. Zero tip, I feel bad if they have to split tips at the end of the night. One bartenders rude, uncalled for,unacceptable behavior ruined it for others. I'm in Bristol once a week, have my favorite coffee shop, shopping area, a place to go for a cold one is now still in the works. If you're new, skip this place. The beer might be good, but the attitude's poison.