Happened 2 weeks ago. Wrote email to customercare@totalwine.com that is explaining the matter but…read moredid not get response back in 2 weeks, so i am writing here now. We experienced older lady was so rude. ID CHECK acceptable 24 hour ban- I DID NOT understand So, my boyfriend and I were at the Fairfax Total Wine location, trying to buy a bottle of wine. He was the one paying, and he showed his ID. The cashier asked mine, but mine was in the car. The cashier said they need to check everyone's ID. We completely understood.When a group of people purchase, they have to present their ID. It is the store policy that applies to all states. Truly UNDERSTANDABLE. We said we'll go grab my ID from the car, and we'll be back in 2 minutes." The store was not even busy at the time; there were only two of us, and maybe there were two more people, including her. But then the lady at the counter said something that totally threw me off - she goes, "No, NOW I CAN'T SELL IT to you for 24 HOURS." She explained it was some POLICY that if anyone doesn't have their ID, EVEN IF WE GO AND GET IT, they won't sell us alcohol for a whole day. I said okay, I'll wait outside so he can get in and collect them again." But she refused to sell it to my partner and we felt like we'd been blacklisted from the store for the entire day. We asked to see the policy but no response. WHY make us wait 24 hours for something that could've been fixed in five minutes? The entire thing felt completely unnecessary. I was just standing there, totally shocked. I've never heard of any rule like that in any store! It's not like we were trying to SNEAK AROUND WITHOUT SHOWING ID. I know there are laws around alcohol sales, and stores have to be strict, but is this 24-hour thing really a Total Wine policy? Or was she just making it up because she didn't want to deal with us? I've never run into something like this before. PS: We did not argue with the group ID check policy, but 24 hour store ban.

We shop here frequently and love the selection of wines & beers. You can find varietals from all…read moreover the world and they have a great selection of accessories too, including seasonal items. I went here to get some Rosé wine for our beach trip; a case to be exact and FYI you get 10% off if you purchase a case! I knew exactly what I wanted but immediately after I entered he store, I was greeted by a lovely gentleman with a delightful British accent. He was so charming, pleasant, and attentive. He found my wine right away, got my case for me and we had a fabulous discussion about Rosé. It doesn't get any better than that! Merci beaucoup!

I was gifted a Groupon voucher to this shop, and while I'm not much of a wine drinker, I was…read moreexcited to stop by when I learned they carry a large selection of other types of drinks, snacks, and specialty cheeses. My husband and I honestly took forever browsing and reading labels. The store manager was incredibly patient with us, even though we probably stayed way too long talking about the cheeses we wanted to try and reading through their recommended pairings pamphlet. She was so knowledgeable and helpful with all of our questions, and even mentioned that they could specialty order anything that might be out of stock for us. Because you can buy their cheese by the 1/4lb, we ended up mixing and matching a selection of five different cheeses and a few cured meats to sample. Everything was absolutely delicious, and they have some really unique flavors available. The wild ramp alpine cheddar was so different to anything I had before, and the truffle manchego cheese was completely packed with so much truffle. The shop is currently celebrating their 10 year anniversary, and I can absolutely see why. Between the incredibly friendly, helpful service and a thoughtfully curated selection of artisanal goods, it's no surprise this business is thriving. This will definitely be my new go-to spot for gifts!

Always amazing. They stock my favorite Maine beer company beers and many more in the refrigerated…read moresection. Even some cold wines. I go in here asking, "I'm making smoked salmon tonight with mustard sauce and would like a white" and am greeted with lived through suggestions that money just can't buy. Went in here tonight and one of the newer guys was working, cool guy. Told him my boyfriend was making Vietnamese beef stew and he suggested the perfect pairing. So grateful I went here beforehand and had an impressive, beautiful, delicious wine to indulge and relate over. Always recommending coming here. Tasting every Saturday night. Inexpensive, wine of good value. And good company. Always greeted with kindness and warmth. What more could you ask for?

Great selection of beer from around the world! Friendly staff! Reasonable prices! Mom and pop feel.read more

The shop has all the goodies and people that work there really understand beer, if you're looking…read morefor advice on which direction to go in. Would highly recommend this little local bottle shop to anyone in town.

We stopped in on a Monday that was a holiday. The kitchen wound up not being open but they were…read moregiving hotdogs to anyone who wanted one so we enjoyed hotdogs with our beers! The bartender was great! Wanted us to try anything snider ordering a glass. I had a stout and we were press med for time or we would have tried more!

We didn't eat anything but hubs enjoyed the beers and I enjoyed that they had a non-alcoholic…read moreslushy as well as an alcoholic one for those who partake! Service was nice and the lady behind the counter was helpful with beer suggestions for the flight based on the beer likes. Inside there is plenty of tables and even a few tables out front. Nice brewery right in Fairfax and the food did smell good!

Great food, space and time! Definitely recommend. Solid beer and space. Never too crowded…read more Thanks

Ok experience. We stopped here for lunch and a drink on a weekday. It was a little past their…read moreopening hours (based off their page). We tried to go in but the doors were locked. We stood out there for a few mins and then a guy opened the door saying "we're open". Hello to you too sir. It was awkward after that. The guy was not personable or welcoming. They had menus for a Mexican place that delivered, service was quick with that and food was tasty, servings big. I ordered an IPA but really didn't want to ask any questions with the guy who told us the place was open.

Always an amazing beer selection, and excellent food! We like to bring our growler there to get…read morefilled.

I love the decor and the vibe. It gives speakeasy, but with much better food! It's intimate, but…read morenot cramped. I only wish they had wine flights instead of just beer flights because "wine" does come before "beer" in the name. IJS @kimthetravelingfoodie

Chain Bridge Cellars is such a gem in the area! I love that they host free tastings every Friday…read moreand Saturday - it's a fun, low-key way to try new wines and discover bottles I might not normally pick up. The staff is super knowledgeable without being pushy, and they always have great recommendations at different price points. The shop itself is well-organized and welcoming, with a nice selection. I highly recommend stopping by on a Friday or Saturday to check out the tasting - it makes it easy to try something new and figure out what you'll actually enjoy drinking at home and they set up so it's easy for you to pick up a bottle you enjoyed!

We chose Chain Bridge Cellars to supply our wine for our 40th Wedding Anniversary Party and they…read moredid an amazing job! Doug H., the owner, recommended a white wine and a red wine-- Qupe - Chardonnay Santa Maria Valley Y Block 2022 from California for the white wine and Andrew Murray Tous Les Jours Syrah 2022 for the red wine. Both were very popular with our guests. Chain Bridge Cellars delivered three cases of each wine to our event space, and the white wine had already been chilled. Doug's expertise throughout was invaluable. He is friendly and professional, and we enthusiastically endorse using Chain Bridge Cellars for any event, whether dinner for four or dinner for 92.

Came to Ornery for pizza and beer and was surprised by how large this new location is. It was cold…read moreand spacious and you could sit by the bar, by the window, or near the brewing area. Service was great. We were satisfied. The food menu looked so good we even deviated from just pizza and went for the smoked trout dip (a rare find in these parts!) So worth it. Would come back just for this. The pizza was good as well. It was so cold that the pizzas unfortunately cooled down very quickly. I think they would benefit from using cast iron pans instead of just plastic black pans. But other than that I thought the mediterranean mushroom pizza was one of the best mushroom pizzas i've ever had! The mushrooms were pre-marinated and that's a difference you can taste!

Not a memorable spot. Also terrible service from the kitchen! I ordered a mushroom pizza and it…read morecame 30 minutes after everyone else at the table had received their food and eaten. After they brought out the pizza, just heard some guy in the back saying "I hate mushrooms, I really hate mushrooms." Ok sorry bro-don't worry we won't back!

I actually quite like this wine shop. Their selection is excellent…read more I was not actively greeted when I walked in, but that doesn't offend me at any store. I've worked retail before and I know even if there aren't customers in the store, it doesn't mean you can't be busy. I went to this store for a specific wine, and started at the front and worked my way down the sides looking for it. I could not find the bottle and approached the man at the counter who was happy to show me where it was (tucked back a little like the first three bottles had recently been purchased), then he also showed me a few other comparable wines. I've read some of the other reviews and I think it's strange that people want to bash a business for the employees not hovering. Personally, I'm pretty self sufficient when it comes to both shopping and wine and I prefer to browse WITHOUT someone hovering behind me, which was the experience I had here. If you need something and approach a staff member they seem very receptive, knowledgable and quick to respond, and that to me is service.

Eh. I've been in here about 10 times and the service varies considerably. At times I've been…read moretreated well and people have helped me choose a wine for the occasion, explaining the difference between wines. However, on about 50% of my visits I have been either ignored completely, treated rather rudely, or some combination. This doesn't seem to be based on how busy the store is- I've really only ever had one or two other customers in there at the same time I was in. I have no idea why, unless it is the difference in my apparel (work vs. casual). I left the other day knowing I won't be back. I can get good wine elsewhere without leaving feeling badly about the interaction. Too bad.

Walked in to pick up an order, I guess I interrupted a hot session of tea spilling because I didn't…read moreget so much as an acknowledgment or eye contact from the 2 standing at the front for a bit. Was told to go to another register and press a button. Eventually an older lady with blonde hair came out asking where are 2 other employees (guessing they weren't doing what they were supposed to either) Before finally acknowledging me. My problem wasn't what she asked, more specifically the condescending tone in which she spoke to me. So to say I won't be back, and understatement. Learn to treat the people that walk thru your doors as if you actually want them there.

Usual Total Wine that has a large selection of beer and wine with a cigar area too if you're…read morelooking for those. They can't sell liquor thanks to Virginia's communist laws that restrict liquor sales to state owned ABC stores. The selection of individual bottles/cans of beer isn't as large as some locations but it's alright. They were giving out free samples of something when I was there but it was some mediocre seltzer so it was to too impressed. Parking can be crazy in this shopping center since there are a ton of stores in this place: I'm not too close to this location but so I won't make a special trip to come here but I'll stop by if I'm in the area and need something.