Happened 2 weeks ago. Wrote email to customercare@totalwine.com that is explaining the matter but did not get response back in 2 weeks, so i am writing here now. We experienced older lady was so rude. ID CHECK acceptable 24 hour ban- I DID NOT understand So, my boyfriend and I were at the Fairfax Total Wine location, trying to buy a bottle of wine. He was the one paying, and he showed his ID. The cashier asked mine, but mine was in the car. The cashier said they need to check everyone's ID. We completely understood.When a group of people purchase, they have to present their ID. It is the store policy that applies to all states. Truly UNDERSTANDABLE. We said we'll go grab my ID from the car, and we'll be back in 2 minutes." The store was not even busy at the time; there were only two of us, and maybe there were two more people, including her. But then the lady at the counter said something that totally threw me off - she goes, "No, NOW I CAN'T SELL IT to you for 24 HOURS." She explained it was some POLICY that if anyone doesn't have their ID, EVEN IF WE GO AND GET IT, they won't sell us alcohol for a whole day. I said okay, I'll wait outside so he can get in and collect them again." But she refused to sell it to my partner and we felt like we'd been blacklisted from the store for the entire day. We asked to see the policy but no response. WHY make us wait 24 hours for something that could've been fixed in five minutes? The entire thing felt completely unnecessary. I was just standing there, totally shocked. I've never heard of any rule like that in any store! It's not like we were trying to SNEAK AROUND WITHOUT SHOWING ID. I know there are laws around alcohol sales, and stores have to be strict, but is this 24-hour thing really a Total Wine policy? Or was she just making it up because she didn't want to deal with us? I've never run into something like this before. PS: We did not argue with the group ID check policy, but 24 hour store ban. read more

We shop here frequently and love the selection of wines & beers. You can find varietals from all over the world and they have a great selection of accessories too, including seasonal items. I went here to get some Rosé wine for our beach trip; a case to be exact and FYI you get 10% off if you purchase a case! I knew exactly what I wanted but immediately after I entered he store, I was greeted by a lovely gentleman with a delightful British accent. He was so charming, pleasant, and attentive. He found my wine right away, got my case for me and we had a fabulous discussion about Rosé. It doesn't get any better than that! Merci beaucoup! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Fairfax, Virginia

Getting in and out of here is always an adventure. There are too many stores, in this small strip mall. The high traffic and non drivers can be frustrating. Actually frightening. On a plus note I'm glad this store exists. They have a very good beer selection. Plus I like an occasional Virginia wine. The fancy Bordeaux types will find a lot. Nice employees. Also I'm thankful for their expertise. They definitely know which ones to pick. Prices aren't as competitive as they used to be. Yet if you're looking for a more challenging beer to find, this could work out quite well. One stop shopping is always best. read more

Usually located in the suburbs, Total Wine & More is paradise for anyone who enjoys alcohol. Housed in large buildings, the inside is filled with aisle after aisle of wine from around the country and world, craft beer and hard cider, and other gems. Also, the prices are usually more affordable! read more

Total Wine & More - the outside of a restaurant - Beer, Wine & Spirits Near Me - Fairfax, Virginia

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Large selection, friendly staff, well-kept, and fully stocked. Wish they had more stores around.

I posted a review yesterday about your store in Fairfax selling 12 packs of beer with broken bottles. Yesterday was the third time. I complained to your staff, but he didn't want to open the box without charging. I left the store. A while later the store responded and gave me a number to call. I called, but the woman was completely unresponsive. Is this how you do customer service? Jeff read more

I bought a 12 pack of beer at the store on LRT and Pickett in Fairfax. When I got home, I realized that one of the bottles was broken. So I went back to the store and reported a problem. After a bit, the supervisor came out with a full box of 12 and asked me what I wanted to do. Take one and leave or pay for the other 11? I noted that this was the third broken bottle from his store in about 1 year. He looked at the box with the broken bottle and said that there was only 1 bottle in the box. I repeated that this was the third instance in about a year or two. Apparently this was too much of a bother for this fellow so I walked out. He called out, but I kept ongoing. Customer service? Jeff read more

Great service, helpful staff, easy parking and access. The discounts are garbage though!

I went in and was helped by Dominic who was very helpful and polite. He checked on things when I had a question and introduced me to some terrific wines. He must have spent 30 mins with me. I ended up getting quite a few nice bottles which Dominic carried to the counter. At the checkout there was some confusion as I was using 4 different coupons. When Dominic tried to explain to the "manager" (Conner) which bottles I wanted the discount on, Conner rudely told Dominic to "just return to the floor". I was shocked that he, as a manager, would address an employee (who was assisting a customer) like that in front of a customer. It was very unprofessional. I think Conner needs some more management training and Dominic deserves an apology. read more

First time in Total Wine in years recently. This location seems trimmed down from what I remember but that could be me. Still plenty of variety to choose from and they have a very generous beer selection that takes up about a third of the store. The staff were helpful and I was in and out quickly. read more

This was my first time coming to any Total Wine and More. And I am in love! The store has a variety of beers and wine. I was more about the beer since I could get local brews as well as imports. I learned I can special order without purchasing a set amount. I also like the fact I could buy single beer bottles so that way I don't waste my money buying a 6-12 pk of beer that ended up tasting gross. Yeah I am talking about your Banana Bread beer! Make sure to sign up for their email list so that way you can find out about local events. There is a wine tasting every Saturday! read more

Stopped in to get our bearings for purchasing wine for our upcoming wedding and walked in on Friday when they were doing a wine tasting! Dominic was great; knowledgable, funny, and just so darn charming. He gave us a tasting of 5 wines, two whites and three reds and even though we weren't planing on it, ended up purchasing a red blend we tasted. He then took us around and gave us a lay of the land and even highlighted some suggestions and best sellers. We went over to the beer section and another associate told us they can chill the beers ahead of time if we wanted (and suggested we call the night before we pick up). The staff were friendly and store layout was easy to navigate amongst the cigar, wines, and beers. You can even return un-opened wines as well. So helpful to know. Wine tastings happen Friday 4-7, and Saturday 12-6 which leaves for ample room to try to some wines before you buy. Happy hour? Find me at Total Wine. read more

This particular Total Wine is the best. While all the employees are always helpful and friendly one stands out above the rest. Dominic has helped my with excellent wine choices for years now. He always greats me with a cheerful hello and offer of assistance with wine suggestions. He has never steered me wrong. Over the years he has helped me grow my wine expertise, and with his advice also ensured my wine selections for various events would be memorable. He deserves a special award or a place in the Hall of Fame for Customer Service! read more

Best to try them yourself! Suggested by Italian vineyard. You can taste the difference of grapes in each bottle. read more

Total Wine & More - 3 of the Best Proseccos out here - Beer, Wine & Spirits Near Me - Fairfax, Virginia

This place is awesome! Everything from the variety of wine and beer to the friendliness of staff is unlike any other store I have been to. I came here looking for a few bottles of red to give to family and friends for the holidays. However, when I first walked in felt overwhelmed at the number of options! Luckily a staff meeting approached me and asked if I needed help. Staff here are very knowledgeable about wine and they can answer all your questions. They will provide their recommendations depending on your budget and occasion, just ask! TIP: If you're not into wine, the beer variety is great also! You can even make your own six pack from the shelves. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Fairfax, Virginia

Total wine, your stop for all wine/beer relations. I've enjoyed every Total Wine visited; this one no different. The store is not as large as others but good luck walking into this store and leaving empty-handed. There's something for everyone here. You can even get some good cigars and winery eats. This location offers wine/beer tastings and every staff member is knowledgeable about what you're looking for. I love their regional sections as I've found wines from Spain and Germany that I can't find elsewhere. As for beer, they carry craft brews local and all over the US of A. Recommend joining the mailing list as they send coupons every day for certain wines or a flat discount when making a purchase. Savings = more wine/beer! read more

I've been a long-time fan of Total Wine and happened to stumble upon their Fairfax location on VA-236 (Little River Turnpike off the Beltway). Sorry, McLean, but this location's won me over! The McLean location, while being cavernous and having a huge selection, tends to be a bit of a zoo sometimes, so I really appreciated being in a slightly smaller store with a better-curated collection of wines (and not having to constantly avoid shopping card collisions). More importantly, the customer service as this location is excellent - especially from my new friend Dominic, a delightful gentleman who helped me find what I was looking for and who turned me onto some new versions of old favorites, including a Spier chenin blanc from his homeland of South Africa, a crisp and lightly fruity wine that's perfect for summertime. We had a great chat, and he's an incredible font of information regarding anything and everything about wine, so make sure to make his acquaintance when you're at the shop stocking up! read more

It's like if Sam's Club ran a liquor store (well... that sold beer and wine, not liquor, per se). The prices are surprisingly acceptable, and the selection in beer AND wine is varied. They carried a beer I'd been looking for for a while (Samurai Rice Ale, actually), so I'm a fan. As far as the service goes, the people that work there are very professional and helpful, but it seemed like the store ran on skeleton staff. read more

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My entire family loves this place so much! They have any kind of alcoholic drink you can imagine [except hard liquor of course] they even have non alcoholic beer for the little ones. Prices are reasonable and the staff are very knowledgeable. I usually go there to find imported beer since they have a section designated to different countries. read more

Great selection! I'm a regular at Total Wine, but often head to Chantilly because it's a bit bigger than (this) Fairfax location. Actually headed over to the Fairfax location after going to the Chantilly location yesterday and not loving the selection nearly as much. As with any Total Wine, the associates are friendly and I don't think I've ever been to any Total Wine location where I haven't been approached by an associate asking if I needed assistance. Note: They offer great coupons, but can be weird about them (using more than one for one big order) - my husband and I will often "shop separately" so we can take advantage of several coupons that we've collected. This location is actually smaller than Chantilly, but I think I'll be coming here a lot more often! read more

Total wine is like a big toy store for adults. Since covid started, you can now do all of your shopping online, both wine and beer, and they will bring it right to your car and place it in the trunk. All you have to do is click on the link in the email and tell them which one of the designated curbside pickup spaces you parked in. If you sign up on their website for an account, you can accumulate points which will provide discounts off future purchases, in addition to the standard 10-15% off coupons they have. These 10-15% off coupons are usually only good on winery direct wines which is ok since that includes top wines in all price ranges. If you live in VA, I believe they will even deliver or ship the wine to you but unfortunately this is not the case if you live in Maryland. I find that the wine tastes better if you stay away from having it shipped anyway. Although it is nice to support local wine/beer stores instead of the larger chains, total wine has both a great selection and customer service. read more

Great selection! And I finally found a place that carries the cider I like (jacks). I also love that they give samples out, a super friendly girl had my BF and I try the strongbox cider and I FELL IN LOVE!! Now I have officially added the strongbow cherry blossom cider to my list of favorites read more

I"m definitely a fan due to the large selection and the very helpful staff. There is ALWAYS someone there to help you when you need it, i love that. Wine coupons in the paper are a good deal so i try to always take advantage of that option. Plus, it's an easy in/out. Get what you need and hit the road. :) read more

Staff was perfectly friendly and accommodating here, but I gotta say, the parking situation makes this particular Total Wine location less than ideal. The Total Wine is located on the far side of this shopping area, where the parking lot exit (and traffic light) is located. There was a huge line of car constantly trying to get out at the light, which made both parking and walking across the parking lot extremely challenging. It's probably not always like this -- particularly on weekdays, perhaps -- but coming on a rainy Saturday did not lead to the smoothest overall experience. I think it'd be more worth it to drive to the one located at the Greenbriar Town Center closer to Chantilly (which is also a bigger, more flagship-style store with a larger selection of both wines and beers). But if you're in the area, you're probably in good shape to find what you're looking for at this Total Wine. read more

This place is fire!!! Wine heaven. What I really enjoyed about this store was the staff picks, deals, and attention to detail. Wines are categorized by type and although it may be overwhelming, the store can be navigated w ease. Staff is very knowledgeable and can recommend wine to match any budget or palate. This is the premier spot for the wine connoisseurs and for the wine novices! Become a member for certain deals at the store. Will certainly return when in the area and will seek out other location options. Excellent! read more

Tons of parking in the lot. More limited beer selection than TW Alexandria, on par beer selection with the Ballston location. Friendly checkout staff bagged my purchases in a practical manner, but the lady from the shelving crew was really a space cadet. Asked if I should look in another aisle for a certain beer, and she indicated that the one we were standing in was it. Happened to route through another aisle and there it was after all... then she came around the corner of the aisle I needed with a straight face 5 minutes after. Browse at your own patience or beeline for someone standing at a machine to look it up for you, I guess. read more

Four energetic stars to this HUGE wine and beer warehouse emporium! Hooray for Capitalism!!! 'Murca!!! I can't help but feel a giddy, patriotic pride when I walk into this symbol of our place in the global market and take in rows upon rows of CHOICES!! (And its next to Trader Joe's so it's park once, shop twice!!) This location is yet another clean, well-organized warehouse boasts an extensive selection of old and new world wines and beers logically laid out and marked by informative signage often with WIne and Spirits, Wine Spectator, and staff favorites! With never a xenophobic moment in their oenophilia, Total Wine stocks a large proportion of well-labeled, reasonably-priced international varietals and blends throughout their cellar selections. I adore the many tastings and mini classes featured here and find TW employees to be well-informed and helpful--often eager to share their knowledge or pass along guidance in an easy and non-pretentious way the average consumer can easily understand! So, for lifting my patriotic spirit with their own formidable selection, their well-informed staff providing friendly customer service, the logical organization of their layout scheme and reasonable price points on wine and beer, I pledge allegiance to the free market of TW on a regular basis!! read more

This store on Main Street on Fairfax city features a generous selection of wine, beers, cigars and accessories like glassware, wine storage & even gift cards. Great prices, excellent customer service, free Wi-Fi and tasting to make sure you choose the best product matching your taste. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Fairfax, Virginia

RUDEST JERKS I'VE EVER DEALT WITH!!! Be careful that you don't inconvenience anyone working here with questions about alcoholic beverages or you might require them to actually do their job. I will never come back to Fairfax total wine. Chantilly location is bigger, brighter, more selection and MUCH better customer service. read more

Total wine in Virginia has excellent prices on wine and offers a tremendous selection. The staff is also extremely helpful! I highly recommend Total Wine in Virginia! read more

Staff is helpful and friendly. Prices on wine are better than most grocery stores. He selection of beer to put in a "build your own" six pack is unbelievable. I was like a kid in a candy store, and managed to get out of here with a sixer that was full of different fancy beers for ~$12 Definitely coming back! read more

Based on previous Yelp reviews, It seems like customer service at this Total WIne is hit or miss, and unfortunately, the most recent time I went was a miss. We came in not for their wine selection, but for their beers. They seem to carry to more unique craft beers than other places and we were looking for a particular kind. It took us a while to find it and we must have had a look of confusion while looking, but no one stopped to ask to see if we needed help. It would not have been so bad had we not been in the same aisle as 2 staff members who were just chatting it up. Not impressed Total WIne. You're only redeeming point was you had what we needed and it was decently priced. But then again, maybe it's what I should expect. read more

Disclaimer: This is strictly based on the beer side of the store. I didn't even walk down a wine aisles. Four stars for the beer selection and variety butttttt ... navigating the store is a bit of a challenge. We were in from out of town and stopped in with hopes of grabbing a few 6-packs of locally brewed beer. They seem to organize the beer like you'd organize wine and it just doesn't work. There was a table setup on the beer side of the store and a woman offering tastings. I approached the woman for suggestions on local beer, she advised she was just working the tasting and directed me to customer service. I asked what appeared to be the manager at customer service and he suggested I ask another employee. The employee offered a suggestion and walked me to the aisle only to find the shelf empty. The ONE local beer he could suggest was out of stock. I'm sure the place is great if you know exactly what you want but it was slightly disappointing for us. We left with some new beers to try but nothing local. read more

When ordering a keg, Total Wine makes the process pretty seamless. They have craft beer 1/2 kegs as well so if you want something better than your typical Bud Light or Miller they have Lagunitas Sumpin' Sumpin', Dogfish, and other IPAs available depending on the week and availability. Just call in, let them know what you want, pick if up the day you need it, and return the keg (and tap if you rented one) the next day! Easy! No, this place isn't American Eagle Outfitters (remember high school?) where the associates will literally follow you around asking if you need anything every 5 seconds from the second you walk through the door, but if you seek help they are usually pretty friendly and resourceful. We're all adults here. read more

I love the Total Wine chains! Their staff is always knowledgable, friendly and eager to help. After doing the fun tasting event at the Chantilly location, I took snapshots of all my fav proseccos and wines. I simply opened up my photos and showed them to the friendly sales associates who quickly walked us over to their locations. Although it may seem overwhelming when you walk in, it's so nice to know that the staff is aware of their inventory and can easily share some of their knowledge. read more

For an occasional wine drinker who is curious to know more about the different varieties and brands out there, this store is a great resource. I would prefer to buy from this place if I were scoping out wines that I have never tried before rather than winging it at a local grocery or Whole Foods. I love how they have paragraph-long descriptions for 80% of the wines that are displayed in the store. There is also a wine score for some based on the Wine Spectator magazine. Lastly, there are staff favorites In addition to wines, they carry a good selection of beer. This store also sells wine glasses of all types and other accessories such as bottle openers. There is a limited selection of sweet treats like chocolate and candy for the ports and dessert wines. read more

I'm a West Coast girl stuck in an East Coast world. With that said I have been looking for a stand in for my local BevMo (which doesn't exist out here sadly). I decided to check out Total Wine to look for some holiday gifts. I must say I was pleasantly surprised. While it wasn't as large as I would have hoped, the selection was relatively extensive. I was looking for a very particular wine (again, being from Napa/Sonoma area I am picky) and the employee helped me right away to find it. Prices are reasonable. Selection is good. Staff is friendly. All in all a good experience, now I am excited to check out the other locations based on what other reviewers have said! read more

Tried to rent a keg from this place and the service was HORRIBLE!!!!!!!! Where all the managers sit, i walked in and no one knowledge me. No customer service what's so ever!!! The amount of money I paid got a keg... I should Of been treated better. I will never go there again. read more

This place is great if you're looking for unique wines or beers. They have a whole section of beers from around the world that you can buy individually complete with descriptions of each one. It's awesome! I went here once looking for Sake (where else does one buy Sake?), and I wasn't disappointed. They had a section on a few shelves dedicated to Sake. On another occasion, I was with a friend looking for a specific wine that we didn't know the name of. We looked lost and the sales associate asked if we needed help. We told him that we're looking for a wine from New York with a cat on the label. Somehow he knew exactly what we were talking about, and led us to the section that it was in. My only reason for 4 stars is that the cashier is never friendly with me. I know I look too young to be buying wine, but she doesn't need to ask for my ID with a condescending tone every single time. read more

The minute I walked in this place, the cashier could tell I was lost and offered helpful assistance. Not just pointing me to the hard ciders I was inquiring about, but actually walking me over there. The selection is good, and vendors were there serving free samples this particular Saturday. The wait was a bit long, but on a Saturday afternoon, you can't be surprised. They had all lanes open as well to get things going as fast as possible. read more