I reviewed OnTime Transportation back in 2022 when I was a first time customer. At that time, the…read moreservice was so good that I gave them five stars. So I'm back to re-review! I have been using OnTime Transportation ever since 2022 and have found them to be the best and most reliable car service I have ever used. Pick up at home has always been on time or early. The drivers are happy to move and handle luggage. I have had pick ups both at SFO and at Pier 27 in San Francisco - I call when I'm on the curb and the wait time for the car to arrive is within 10 minutes. The drivers have had no issues with late flight arrivals and always arrange to be there whenever the plane has landed. The cars are always clean and well maintained and passenger comfort is always the focus. Billing and tips are handled via email invoice, which helps with busy airport drop offs - no hassling with cards on cash for payment when getting to the plane on time is the many worry for the day. Drop offs are always right to the airline and entry door that is most efficient. Roger is the owner and he is dedicating to providing excellent service. Over the years I think we have become good friends. He is well versed in current news and events and conversations with him during the rides are always engaging and make the ride time go by quickly. When I call for a reservation, if Roger doesn't answer immediately, he gets back to me within 10 minutes. He confirms pick ups the day before. He is willing to go out of his way to fulfill service requests. He's the best! Between the great staff, great owner and great service, I highly recommend OnTime Transportation. Knowing that this is a locally owned business just adds to its excellence. Thanks, Roger!

They should be named Flat Tire Transportation…read more Signed these guys up for transportation from Brentwood to SFO. Leaving in June, getting back in July. I've used them before with no problem. The night we were leaving, we had them booked for 8:30pm. It's 8:45pm, and they still have not arrived. I called them, and Roger answered and he called the driver, and the driver said he got a FLAT TIRE and got in an accident on the road. Why didn't this driver call Roger and let him know, so he could inform us? Anyways, Roger arrived at 9:15 and took us to the airport. He did NOT honor their "less than 20 minutes late or it's free" guarantee. Pfftt!! Then, a month later, we arrive back at SFO, and they are supposed to pick us up at midnight. But instead, I get a call from Roger and SURPRISE, their vehicle had a FLAT TIRE and they cannot pick us up and we are on our own to find a ride home at midnight. Thanks!! Just wondering, what are the odds that BOTH TIMES they got a FLAT TIRE?? Pffttt!!! NOT RECOMMENDED!

We got a party bus for our Parent's Night Out (School Fundraiser) and they were great. They were on…read moretime, they let us connect our music to dance and they were well priced. We would definitely use them again in the future. A seamless process from start to finish! Thanks Sam for driving and taking care of us!

I needed a limo or a party bus for Junior Prom. I put a quote request in on Yelp and Code 3 was the…read morefirst to respond. They gave me a very detailed quote with lots of options. Code 3 also was highly recommended by a friend. Apparently it is Cal High's limo of choice! The limo arrived on time and returned our children back home at the promised time. The boys said they had a super fun time the ride to prom and the ride back. Also, the driver was patient with us as we took pictures at our home and at the prom photo spot. Good driving. Good parking. Thanks Code 3!

Don drove us to and from the World Cup on July 1 and it was the easiest most stress free ride I've…read moreever had. He was friendly and helpful and got us there easily despite all the predictions of disastrous traffic, and getting home was equally as smooth. We'll definitely be calling for our next Wine Country excursion.

Don Gonzales was a great driver for my 15 year olds concert-going friends. They loved him and all…read moreus parents were happy.

great experience...very detail oriented, which I appreciated. I knew just what to do to make the…read moreconnection!

Easy to book! I had to change time for pickup and airport location. They were very accommodating…read more Driver was on time and excellent!

This driving service is extremely unprofessional. I called the number listed on their website that…read morestated they did wine tours in Sonoma. After calling to get a quote, he told me the drive from their base in Walnut Creek to Sonoma would take 2 hours and bumped up the original quote. He then tried to get me to confirm on the limo right away, which I did not do because I needed to check with the rest of the group on this new price. Check out this text at his response. Really ridiculous. TLDR - Horrible customer service.

This review is strictly for the phone conversations with the representative at Professional Driver…read moreLimo. I did not use their service. Their driving may have been professional, but their customer service is no where near professional. I called Professional Driver to get a quick quote for a limo service. The rep picked up the phone and sounded impatient. After I told him the date that I needed and the number of people that will need to be transported, he quickly sells me that a trip was cancelled and a limo was available that day. I then told him how many hours I needed and he quickly interrupted me and told me that they don't do short duration. He stated that they only book clients who need more than 5 hours and that I need to go else where and they cannot help me. It would have been an acceptable answer, except, he was extremely condescending and sounded like I don't deserve his business. 30 minutes later, I get a call back from the same place and he asked me if I still need to book the trip so I thought they had a change of mind and wanted my business again. He told me to hold and put Sunny (Manager?) on the line for a conference call and said that I was looking for a party bus and need help booking it. I corrected him and told them what I needed and he quickly rejected me again for the same reasons and completely ignored me while him and Sunny was having a conversation. From my little encounter with them, it seems like the only thing they're after is profit and customer service is NOT a priority. If you want a quick shuttle from point A to point B, this may be the place to go. But if you're looking for a good experience, you may need to seek elsewhere.

Very responsive to our inquiry for a van for a day outing. Very professional and competitive…read morepricing. Aggie (driver) went above and beyond. Would highly recommend MGL to anyone looking for a car service!

The driver was great, and it was lovely to get a clean Mercedes for the trip to SFO. I have no…read moreproblems with the Wright itself and we also got a decent price for the service. However, they have a rule that you're not allowed to contact the driver directly at all. I've never been told not to contact a driver in all the services I've ever used for airport or other pick ups so this seems very odd. They gave me the driver's phone number, but sent me many admonitions never to contact him before during or after the service. I always like to make sure with drivers myself that they understand what time to pick up, that they need to wear a mask, etc., etc. So not being able to do this left me very frustrated and not sure I'd do the service again. UPDATE MGL responded that they only asked me to not contact the driver before the trip. That's not true they sent me several texts that literally say "do not contact the driver before or after the trip" and they went onto continue messaging not to bother the driver as he may be with other clients.

Clean great timing reliable would use all the time loved reasonable friendly comfortableread more

This is the third time we have used Mario's to shuttle us to SFO this year. He is always on time,…read morealways pleasant. I always get a reminder 24 hours prior to the pick up. I highly recommend his service.

This was my first time to rent a limousine. I did much on line research and Golden State Limo was…read morein the running based on Yelp reviews. The owner/operator Tim is wonderful. Right from the beginning from my first inquiry he impressed me. He was very forth coming with pertinent information as it relates to limousine services and the itinerary involved with our trip. The remarkable thing was we could always reach Tim when we had questions..no delays. The day of the wine country trip was flawless. Tim was amazing. Again easy to reach and prompt when we were ready to leave each destination. His recommendations for places to go visit and eat were superb. It was a wonderful experience and Tim made it that way. Thanks Golden State Limo and owner Tim for the superb treatment and making me feel like a prince for the day! Everyone in our group enjoyed themselves.

This was the best limousine experience we have ever had. We had the limo for 8+ hours for a wine…read moretour for my husband's birthday. Tim was very knowledgeable and helped me with the planning. The day of the tour he was on time and the limo was immaculately clean. He was extremely friendly but also very respectful of our privacy. I also noticed that he tidied the limo between every stop so that each time we were stepping into a clean limo. All his recommendations were on point and we will absolutely use him again in the future. I would pick him above all other companies I've used.

Hands down, we had the best experience this Saturday! Francisco was our driver for our Napa Valley…read morewine-tasting trip, and he was absolutely fantastic. He was very knowledgeable about wine and the local wineries and took us to several great places that we loved. He was professional, friendly, and made the entire day smooth and enjoyable. The SUV was spotless, comfortable, and even stocked with bottled water. We couldn't have asked for a better experience and would definitely recommend Francisco to anyone planning a wine-tasting trip in Napa!

Excellent service after excellent communication. Our driver, Ozzy, was super nice, a great driver,…read moreand very helpful and kind. We will use them again the next time we need a ride!