excellent! Brock was super friendly! Their company does what needs to be done! Friendly staff and…read morewillingness to come when you new them to plus a scheduled four time a year!

Please, please, please do not choose Orkin. It is incredibly disappointing that this location gets…read moreto benefit from the trusted Orkin name simply because the company has been around for so long. That reputation is exactly why I chose them. I assumed that such a well-established company would provide reliable, professional service. I was completely wrong. This has been, by far, the worst service experience I have ever had. I had concerns from the very first appointment. The technician did not seem professional, did not appear to understand why he was there, and could not explain anything about the account or billing process. I asked basic questions: Was there something I needed to sign? How would they receive my card information? Was there an online account I needed to create? I could not get clear answers. Against my better judgment, I continued with the service, and the experience only became worse over the next few months. Communication within this company is almost nonexistent. No one at the local office ever seems to be available by phone. The only people I have been able to reach are customer service representatives who are not local and cannot fully address what is happening at this branch. I was also never clearly told that I would receive two separate charges, one for $50 and another for $75. When I discovered mice in my home, that was the final straw. I specifically explained that I only wanted humane solutions used. I have previously experienced the horror of finding mice trapped alive on glue boards, so I made it extremely clear that glue traps were not to be placed anywhere in my home. While I was in a work meeting, my husband let the technician inside. Sure enough, glue boards were placed in the house. I had to leave my meeting, run out, and make them remove the traps I had expressly told them not to use. I was then told that someone would come to inspect my home. I explained that I work remotely and have dogs, so I needed the inspector to call me first and schedule an appropriate time. I was promised that he would. Two days later, Fernando arrived at my house without any warning. He never called and never scheduled the visit. Although he was polite, the unannounced visit felt intrusive and overwhelming. He completed an inspection of my entire home and then left without explaining what he found, what he recommended, or what anything would cost. I received absolutely no breakdown of the inspection or proposed services. The most unacceptable part of this entire experience, however, has been the unauthorized charge and service after I canceled. I canceled my service approximately one month ago and also turned off autopay through my account. Despite that, Orkin charged my card another $150 and sent someone to my home to perform a service while I was not there. The attached video shows that autopay had been turned off. A company should not be able to continue charging a customer or performing services after that customer has canceled. This is not a minor customer-service mistake. It involves my money, my home, and a service I explicitly canceled. I have reported the situation to the appropriate consumer-protection agencies because it needs to be investigated and addressed. Whether this happened because of a serious system failure, complete internal disorganization, or something else, it is unacceptable. It also makes me wonder how many other former customers may have continued to be charged without realizing it. Orkin may respond to this review and say that they would like the opportunity to fix the situation, but at this point, the damage has already been done. From the lack of professionalism and communication to ignoring my instructions, arriving at my home without notice, failing to explain an inspection, continuing service after cancellation, and charging my card after I disabled autopay, there is no reasonable way to restore my trust in this company. Please save yourself the stress and choose another pest-control company. I genuinely wish I had.

We requested help to remove an opossum from our pool. They said they would send someone out but…read morenever mentioned any extra fee for us as an existing customer. They came and spent 5 minutes and removed the baby opossum. Then proceeded to charge our credit card $250. We will be looking for a new pest control service that is upfront and honest about their fees.

I was searching for a new pest control company and reached out to Rottler Pest Control. From the…read morevery first interaction, I was impressed. I spoke with Debbie on April 7, 2025, and she was not only incredibly kind and professional, but she made me feel like a valued customer--not just a number. Her warm and knowledgeable approach made it an easy decision to sign up with them that same day. Within the hour, I received a text from Chris, my assigned technician, letting me know he would be at my property on April 10th. I appreciated the quick scheduling and the convenience of communication via text--it made everything clear and easy to track. When Chris arrived, he was prompt, respectful, and extremely professional. He thoroughly inspected the entire property, including all the areas I was concerned about, as well as the house perimeter and our shed. He took his time to evaluate everything and explained what he was seeing along the way. His attention to detail and willingness to listen really stood out. Today, a month later, he's returning for our follow-up visit to ensure everything is under control and to address any ongoing concerns. This level of service and consistency is something I truly value. I'm extremely happy with my experience so far and plan to update this review in a few months to share how things are going long-term. If you're looking for a reliable, professional, and customer-focused pest control company, I highly recommend Rottler Pest Control.

Fast, friendly and thorough. Technician answered all of my dumb questions with patience and humor…read more Even took down two large wasp nests that I hadn't noticed. Performed all service requested. Highly recommend.

One of their sales individuals came to my front door after seeing the no solicitation sign. I…read moreanswered the door and was polite in asking them to please exit the property. He refused to exit the property and said if we also do this to religious organizations that this was illegal and started sorta preaching to me. We got this all on camera and he would not leave the property until I called 911 to trespass the sales individual. Very very unprofessional, crazy interaction to have on my first weekend off in a while.

I have a serious fear of spiders. Like running screaming from the room fear…read more Brian first started servicing our home about nine months ago and let me say, never once has he made me feel silly about my fear. He sprays the entire house with chemicals that are safe for both our child and our pets. In between sprays he welcomes us to call with any pest issues. So far, we haven't had to because whatever he does works. I highly recommend his services!

Initial contact and service from this company was great. The applicator, Les, a really good guy,…read morearrived and sprayed and dispersed pesticides inside and out. But, they demonstrated a lack of follow through when we contacted them that we still had a problem. Instead the owner comes to the home days later, and immediately begins to argue (with an attitude) with us that its impossible to have a wasp problem as they sprayed all locations, and that they could never be nesting in the gutters (directly over the garage door) because....that's when I told him he was behaving inappropriately as a service representative, especially as business owner! He then said "fine, we will refund your money". For us it is not about the money here, its about principle and ethics, of which this guy definitely lacks.

Flexible, professional, affordable. Austin was great service tech. Superb communication skills.read more

Cody from Springfield works for Rumble Pest Solutions. He was excellent in knowledge of pest, very…read morefriendly, very courteous and someone I recommend highly. He knows his stuff!!

We have/had German cockroaches and had been treating the house on our own, but, under Buzz Pest…read moreControl plan, I think their numbers are dwindling. People say they are very hard to get rid of and patience and persistance is required. They attacked the bugs using several methods.

From the owner: Buzz Pest Control, LLC is a locally owned pest control business serving Southwest Missouri. We…read morespecialize in providing effective treatments for the most common pests found here in the Ozarks. From termite treatments to general pest sprays, we are confident that we have the knowledge and expertise to eradicate your pest problem. We also specialize in providing assistance during real estate transactions. Our free termite inspections and effective termite treatments are wonderful tools for our real estate partners and clients. We would love the opportunity to serve you!