Great, great, great!!!!!!!!!!! From the initial inspection to the final phase of the treatment, we were beyond pleased and impressed. The rep that came for our inspection explained in very full detail what was going on in and under our house. He used his iPad and photos of our home to fully identify the problem and the solutions. The workers that came for the project were respectful, fast and thorough. read more

We hired them to take out a dead tree in our backyard. We paid up front in full to take out the tree and ground the stump. Once they were done, they left without cleaning up any of the tree. we had to contact them several times to get them to come back out and pick up the tree. They did come back and pick up the tree, but the workers were rude like we upset them for saying anything. Then he said he would be back later to ground out the stump. They never came back. We have left several messages with no response. It's been over a month. Do not use these people. We will be writing a letter to the Attorney General. read more

Awful they are nothing but scammers Took not only my 12 grand but never finished. Kept on saying will send someone back and never does. read more

I requested same-day service, as I am only there periodically. They said someone would get back to me within 24-48 hours. How does that make sense for same-day service? They said someone would contact me. That never happened. Then I scheduled again! Same thing happened! These people clearly don't want any more customers! read more

I was almost scammed $16,000+. I feel I wasted my money. We had mice in our garage. I did what I could as a homeowner and still kept hearing and seeing activity. So, I reached out to Orkin. I was charged $200 for someone to come put some mouse traps in the garage and spray something along the exterior of my house. I was then told they offer "free" inspections and someone could come investigate for the mice. A man came and checked the attic and exterior. I didn't really get an explanation of how I was getting mice. Other than, "they're coming from up and down. Not down and up". I was told by the tech, "I would say you have hundreds of mice in your attic and they've been there for at least a year." He showed me pictures of my attic. They were indeed of my attic. He turned his phone away to zoom and then showed me pictures of the nesting holes and paths they were making. I was provided with a $16k quote to remove the insulation and replace. Once my husband got home, we went up to look for those nests and paths. None. We banged on things and moved a ton of insulation around. We didn't see or hear anything. There were no holes and no paths. And there wasn't enough feces to suggest there were hundreds of mice. We called another exterminator and were told without him looking he knew we didn't have hundreds. He said it would stink, we would hear them all night, and there would be an unbelievable amount of feces. I think they saw a lady home by herself and decided to tell her the worst they could to make a big sale. They didn't stop to think we might go do a double look. I am disgusted that I was quoted $16k. Especially now, knowing there is not an infestation. I paid them $200 to set mouse traps. I could have done that myself and I had already done that. read more

Awful experience! We have had them service two homes in the past 6 years. We never had any problem at the first house, but recently in the last two years with our current home they have been terrible. I have never dealt with anyone so rude and unprofessional. We asked them to show up between the hours of 4-6 because there would be no one home. my husband called time after time because they would show up way earlier and not service the interior. they would always say they would make a note of that even though when we first signed up for their services, we told them that. Still, my husband had to make several phone calls stating the same thing every time was told they would make a note there should've already been a note from the first time. Then we started having issues with them even showing up at all. They would just decide they didn't have to come to our house even though we were paying $50 a month for them to service our home. One time when they actually did come and service the home one of the workers found a termite tube. He walked me through everything of what they would do and told me it was guaranteed that they would fix the problem but it would cost me $3000. Of course being termites not something you really want to play around with as much as we didn't have the money to put $3000 down right there we went with it and financed it so that our home would be protected. They came in they did their thing termites were supposed to be gone. We're still having issues getting anybody to come out and service our home. Even though we religiously pay the $50 a month and $110 a month that goes to our payment of the $3000 that we had to owe them to fix the termites. weeks ago we found a termite tube in our garage. We immediately tried to call and called them four times before anyone was bothered to contact us. When we finally got a hold of someone, they told us somebody would be at our house on Tuesday September 5. As soon as I got home, I was ready for them to show up and my husband called me and says they just called me and said they couldn't show. So my husband calls the branch manager and he says they Have it down, but somebody supposed to show up on September 10th. Even though that is not what was initially discussed with the branch manager. Again, nobody shows up call the branch manager branch manager see that it's scheduled for September 11. At this point, we are very frustrated because there's always an excuse and he has no idea what he's talking about. Even though we have proofs of text messages being sent to my husband's phone that says your orkin guy should be there at this time. we have called and canceled services since then and have asked for the loan to be forgiven and paid back since the termite thing did not work and which is stated in the contract that it was supposed to work. The branch manager said that he would not do that and now is ignoring all phone calls. We have contacted corporate and are going to be contacting a lawyer because now we have to pay for another extermination company to fix what orkins did not. read more

Orrin came out within hours of our call and treated our house for wasps. He performed the service required in a very professional manner. Expensive but money well spent. read more

Lousy customer service!! Be prepared to wait weeks. Set an appointment and they may come hours early or not at all or on a completely different day. Have to wait around for them if they show up at all. I have lost lots of money because I couldn't work due to waiting for them to show when they said they would yet they didn't. read more

Terribly ran business. Mike, our pest tech, was amazing but having the same amount of bugs after two visits. Called office to do the 30 day money back guarantee and Britney the manager was SO rude and saying she doesn't think she can honor it even though it's Orkin's guarantee. She said she would call me back on the 19th and it's been over a week since then. Have talked to corporate office 3 times now and they have done 3 escalations to have the local office and the district manager call me and they haven't once. They just now double charged me over a month later for my initial visit. Went with Schendel and couldn't recommend them enough! read more

I'm extremely happy with my Orkin service. I HATE BUGS!! I moved into my new home and needed to make sure bugs etc. weren't included with the purchase. My Orkin service covered everything I needed protected. Orkin is very communicative, easy to pay, easy to contact and answers all of my questions no matter how repetitive I sound. They reassure me that my house is taken care of and all of the products they use are kid and pet friendly. If they must use something that could make one of them sick they notify me immediately. I have had three people from Orkin at the house for different services and I cannot say enough about how polite and clean they are after treating my home. read more

Worst customer service. Worst experience ever. I usually don't leave reviews but this requires it. I called Orkin because I thought they were reliable. I had wasp in the back of my house and they were finding their way into the house. While looking around the attic, he PUT A HOLE IN MY CEILING! WTH?! But that's just the beginning... They call and tell me that they will cover the cost of the ceiling but I have to find someone to replace it, pay for it myself, then they'll reimburse me at some point. I called to get rid of some wasp and now I have to find a guy to replace my ceiling AND pay for it upfront?? But wait there's more... I STILL have wasp coming into my house daily. I am trying to sell the house and I found out that wasp were swarming around during an open house. I have to kill wasp EVERY DAY! I told a manager this and he blew me off saying it takes some time for the treatment to kick in. This is over two weeks after and I'm looking at a wasp as I type this. I have called and emailed people within the organization and now I can't get a return call or email. I wouldn't have written any of this if I didn't have to still look at wasp. I'd take poor customer service if there was at least a good job done but this has been terrible on all fronts. Word to the wise, find your local pest guy because he's probably more reliable, will do a better job, and wont bust through your ceiling! read more

I cannot ever recommend Orkin! I was promised by the salesman on the phone that the technician would be fully equipped, with all tools necessary. They canceled the 1st appointment with no notice. The second appointment the tech did message he's on the way! 10 seconds later he was here! He used my ladder, and my caulking. Did not inspect the whole house as promised by the "salesman". The caulking failed, and he promised to contact Orkin to set up a return call to finish the job. Didn't happen. Today they were supposed to come and finish the job, after 3 phone calls on my part. Didn't call, didn't show up! $383.00 out the window! Tried to call again tonight, no return call! That is a lot of money for what I got! K. C. read more

I highly recommend contracting Orkin for all of your pest control needs! Ethan Galloway is our account manager and he is fantastic! Ethan answered all of my questions, he was very knowledgeable! Ethan was able to provide me with action items to maintain and prevent any future infestations! We are extremely pleased with the support and level of service that was provided! Ethan always goes above and beyond to satisfy his customers. Thank you Ethan for all your hard work. read more

I We called them and they came in and killed no not just killed cooked anything that fly door had legs anywhere around our entire home and yard very very satisfied with their service Derek is our Orkin man and we couldn't ask for a better one read more

will not consider their business ever again. originally told a technician will call back in 24-48 hrs. 2 weeks later still nothing. called again and was informed in 24 hrs someone would call again no communication. third time, i was told they would call me at their convenience. so i told them that means to me to go for one of their competitors. so when a technician finally called i informed them their services was no longer needed. I in fact went with one of the competitors. Poor business management. read more

I gave it 1 star because I couldn't give it a zero. I paid $187 for them to come out and squirt $2.00 of ant gel and didn't spray anything. After he left my ant problem was worse than when I called them. I called back about a month later and ask if they could come back before the 3 month package I had signed up for. They said absolutely we can come out first thing in the morning and you will be our first customer. At 10:00 I called and they told me he is almost finished with a customer and will be there soon. I missed work for a bunch of liars and still have ants. read more

Don't bother. Orkin Springfield acquired Advanced Termite and Pest Control in Salem during 2013 (including a lucrative Fort Leonard Wood government contract), and sent a letter to Advanced customers stating "your level of service and technician have remained the same." This is NOT at all true. The reality has been that many local customers have been conveniently and completely forgotten, and my guess would be those were customers that had previously paid for expensive termite treatments with existing ten-year contracts. My contract has been ignored. Nobody called me for annual inspection (as had been the norm), and when I called and made an appointment (leaving my cell number in case there was a problem later) they stated that I WOULD NOT have the same technician. Then the company had the audacity to NOT TO SHOW UP for the appointment wasting my time, and additionally never even called before, during, or after the missed appointment. You can do much, much better with other local termite treatment companies who will appreciate your business and perform MUCH better. read more