Supposed to close at 1:30pm, but when I called at 6pm some nice lady answered the phone. She was…read morevery helpful in answering my questions. Even though their service was not needed at this time, I will be sure to keep them in mind for any future needs.

My Chinese visa was done in a very professional manner. It…read morewas a vey easy way how they took down all my information and my visa was approved. Wishing them all the best and I highly recommend them to all the other people Keep up the good work

This tax preparation center is by far the best that I have gone too. The staff are extremely…read morefriendly, very professional, and knowledgeful. Just keep in mind and respectful that if you have all your documents in order, the process will goes by smoothly. Thank you Latin America

Went in to file my taxes today great and friendly service. Had my 2 year old daughter with me they…read moretreated her with a smile. Lend her some toys they had.

We have been using BJS Travel for many years. Brian Piazza is the best. very efficiently, kind,…read morefriendly and the most important thing, he always help me to buy the best trip !!! Thank you Brian, excellent customer services!!!

Do yourself a favor and don't use BJ's Travel to book anything, they don't value their customers…read moreand are not honorable. Use Vacationstogo.com instead, great deals and they stand by their prices and will even match and beat other competitors price.

This travel agency is very unprofessional. They offer you good deals just to never get back to you…read more The staff is very unorganized and they lack customer service skills in particular the owner who fails to lead by example.

I wish I could give them 0 stars. First of all, no one greeted us when we walked in, and we even…read morewalked in WITH one of their employees! No one acknowledged that we were there, another lady ended up even coming out of her office to talk to the one who had just walked in with us, and STILL didn't say anything to us. Finally after they were done talking they asked who we were here for... this is a good 8 minutes later. We then said we were interested in a trip coming up and she replied with, "You'll have to make an appointment because I'm super busy trying to get 18 people to Mexico right now and a few other people who want last minute trips..." First of all, it said walk-ins were welcome, and second of all, who says that??? I don't care if you have other trips you are planning... that's your job! Needless to say the next place we called ahead of time and they said come on down, one of our agents will help you right away! Horrible customer service, and they were far from welcoming and professional. Go to BJ Travel Center in Fremont instead. They are AMAZING!

Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

Maybe I came on a bad day, but the lady sitting at the desk the other day was completely…read moredisinterested in my business. I actually purchased tickets through this agency a couple years ago and thought I would give them a shot again. They must have more business than they know what to do with considering how rude she was. I sat down and she didn't even ask me if I needed any help. I actually had to go out of my way to tell her I'd like to check on ticket and pricing options. I won't go into length on this since it's a waste of my time...there are plenty of other travel agencies that will work for your business.

My father used to got air ticket here because Ben was nice and very thoughtful. The two females…read moreemployee are rude. The younger one quoted me a ticket price, I mentioned I saw some prices online were cheaper. She replied with a shrill voice, then why you are here, buy online.

Nancy at Pleasanton Travel was amazing to work with. She booked our upcoming Disney World trip,…read moreincluding the flights using my miles. When United changed our non-stop return flight to one that would have us on the plane for 9 hours without notifying us, she stepped in and changed us to a different non-stop flight, plus found a hotel near the airport for us. She's been amazing through the whole process and since I'm not a frequent vacationeer, she held my hand and made some wonderful suggestions. I would definitely recommend her!

I know this place through a friend's of mine ... i need help with the immigration service and im…read moreglad she did help us through the case .. all we waiting for fingerprint yeaaaa.. cant wait to meet up for working permit renewal . Thanks Mrs. Rosemary.. Sincerely, Annie& Kieu

This is scam place, this business is not deserve even 1 star. My sister bought her tickets to…read moreVietnam few months ago and today the agent lady name Rosemary told my sister that the flight is canceled and delayed until tomorrow 4/30/26. We call airline and find out the flight still go out ontime today- no cancellations at all. So what's happened? She either scam or overbooked. Update: so she offered my sister free ride home and promised that she will have tickets for my sister next day, she also admitted that she overbooked. That's a lie too, the seat were confirm with airline, if you book on same seat for other the airline can't let you booked. She must cancel my sister tickets and put others in those 2 spots there for more money. What's a crooked business, if you don't want to overcharge and scam do not do business with her.

Always great experience. Quick and good service . Day or night, weekend or weekday Pooja is always…read morethere to book your tickets

Pooja is the best travel agent I have worked with. She is very responsive, professional, and a…read morepleasure to work with. When my flight was cancelled, she went above and beyond to help - from reserving seats to working with the airline to make my long layover stress-free. She is an outstanding choice for any travel planning needs. Very strongly recommend.

I used LFC on the recommendation of a friend. Mo Sayid…read morepromptly found me very acceptable flights to the Philippines and back, with better prices than I had expected after looking through the Internet travel sites. Mo provided a professional and stress-free experience. I will definitely use LFC again.

Jack was truly fantastic in helping us book a last minute trip to Europe this summer for a family…read morewedding. I was spiraling, looking at different options/costs, but he simplified and was so thorough in helping us find the best fit for our family and budget. Cannot recommend Jack enough, and will definitely be using him in the future!