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VIP Mobile Detailing

5.0 (4 reviews)
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DPS Automotive - Customized Truck

DPS Automotive

(33 reviews)

I recently purchased a brand new Tesla Model 3 and wanted to protect the paint by installing Paint…read moreProtection Film (PPF). In this advanced day and age, when you even talk amongst your friends and family about certain products or services, your cell phone automatically picks it up and begins bombarding your social media feeds with ads/accounts for said products or services. I remember seeing my social media flooded with dozens of car detailing businesses. I filled out automated forms to receive quotes. Tom Waltzman of DPS Automotive was probably the only 1 out of 20 that actually responded to my return questions with an actual direct text (not a robot/auto-response). He expertly answered all my questions in an open and honest manner. He even invited me to his shop for additional consulting in case I had any doubts. I took him up on that offer and came away impressed. The shop was clean, organized and very professional. The staff was friendly and welcoming. I had a great feeling that if I decided to go with them, my car would be in good hands. They also happened to be running a summer pricing special so I was able to get full car PPF, full ceramic coating, and window tints all for decent discount compared to purchasing each item a la carte at its normal price. My car was in their shop for about 5 business days. They posted their progress on their instgram account and it was great to see those updates. When I picked up my car, it looked beautiful (we went with a satin/matte black PPF finish, 35% tint). They really went above and beyond to tuck in the PPF where they could and line it up seamlessly where they couldn't. I was very happy with the QUALITY of their work. In the Chicagoland area, there's probably dozens upon dozens of car detail shops that provide similar services. In my opinion, what sets DPS apart from all of the other shops is their attention to their clients and their attention to details (no pun intended) and it shows in the great quality of their work. I am beyond satisfied I chose DPS to assist me with my investment in my vehicle.

I found DPS randomly online, turned out to be a great experience. We went to get some audio…read morecomponents and side steps installed on our campervan. The customer service was really good. I initially emailed them to get info on the cost and timing, they consistently replied within a few hours and were very helpful. They got me in within the next few days. Their showroom is really organized and clean. I got a tour of the back garage area, which was way bigger than you'd expect from seeing the front of the building. They had a lot of high end cars getting work done, ranging from full vehicle wraps and audio installs. The work completed worked properly and was a very clean install. They left my vehicle very clean and gave me all the original packaging and instructions. I had a great experience with DPS and plan to bring other vehicles there when I need any work done.

Palatine Hand Wash & Detail

Palatine Hand Wash & Detail

(36 reviews)

I had a very disappointing experience here. I brought my car in for a full detail because there was…read morea smoke smell I wanted removed. I paid $240 for the service, plus a $35 tip, and I honestly regret spending that much considering the experience and results. First, the detail took TWO DAYS to complete. I've had my car detailed before and it has typically taken around 6 hours, so I was surprised by how long this took. The lack of professionalism was also frustrating. Their posted business hours on the door say 8 AM-5 PM, but both times I came in, they were not open at 8 AM. When I dropped my car off, I waited about 10 minutes past opening. When I came back to pick it up, I waited around 40 minutes for someone to finally open the door. When the employee eventually came to the door, there was no apology. He simply said, "Oh, I just woke up." I found that extremely unprofessional, especially after waiting outside for 40 minutes during their posted business hours. The shop itself was also very dirty, which did not give me much confidence in a business specializing in detailing and cleanliness. Most importantly, I'm not happy with the actual detail. After paying $240, my car honestly doesn't look noticeably different. I originally brought it in because of the smoke smell, and now, two days later, my car has an extremely strong chemical smell instead. I unfortunately cannot recommend this place.

I paid $270 for a full detail on my newly purchased truck and left a $50 tip. I feel completely…read moreripped off. I dropped it off the night before, and called the morning of pickup to confirm the interior would be fully cleaned and disinfected. Sergio assured me it would be. When I got home and inspected it: *No change in smell -- not disinfected *Seats and carpets showed no signs of shampooing *Dirt and scuffs still on interior panels *Sticky residue still inside the center console *Dirt visible under folded rear seats *No protectant or finishing treatment applied The only obvious work was clean glass and a quick exterior shine. But here's what really stood out: I should have known better. The truck was being cleaned in a muddy alley behind the shop, surrounded by puddles and grime. I had to point out fresh mud on the running boards and door jambs. Sergio was still vacuuming the truck bed with an old, worn shop vac when I arrived -- after saying the job had taken all day. Take a moment to look around when you drop off your vehicle. The "detailing area" is in a muddy, dirty alley with standing water and debris. The workspace itself appears minimally equipped. It does not resemble a professional detailing operation. In hindsight, the condition of the shop and alley matched the condition of the interior work: surface-level and incomplete. Many of the positive reviews are several years old. Based on my experience, I would not rely on them. Inspect your vehicle very carefully before paying.

VIP Mobile Detailing - auto_detailing - Updated October 2026

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