Find someone else.
I had a suit cleaned and forgot it was there (dealing with Covid-19 family issues these past 2 months). I get a call and realize I forget to get my suit from them as soon as I see who is calling me. When I answered the call, the lady on the phone doesn't ask how I am, she justs asks if this is me. (Okay, that's no big deal). I said, after realizing I had forgotten my suit there, "I'm sorry, I completely forgot... be right there to pick it up." Before I finish she goes: "You have clothes here we are gonna sell them." I said, "Excuse me, you're not gonna sell my clothes." I go on to tell her they have just lost a customer who had been loyal and doing business with them for almost 5 years. This was the forst time I had ever forgotten my clothes there.
I get to the store, now upset, and the lady tells me it's their policy. I go on to explain to her the notion of customer service and good business practices - that you don't push your customers away over a simple mistake or forgetting something. She wasn't having it, but referred me to their policy...
I get the policy... they don't want folk leaving things there long periords of time. I get it... HOWEVER... when a customer who has used your services for so long forgets (due to circumstances beyond my control) this is the wrong approach and the conversation should never have started with "We're gonna sell your clothes."
I got my clothes and left. Will find anotehr cleaners locally.
Find another cleaners who have a better sense of Customer Service, and who values long-term business. These people obviously do not. read more