FOOD POISONING!!! I was extremely ill from food poisoning! I had an eggplant app & the salmon ceasar salad, (my server highly suggested the salmon ceasar). I got viciously ill from the meal later that day. By the time I realized how ill I was it was too late to go to urgent care and I was unable to stop vomiting long enough to leave the house and sit in the ER waiting to get help. Worth noting, sometimes when food is about to go past its use by date a restaurant or staff may suggest or push that particular item. I have assume that may have happened here.
Days after becoming ill, when I was able to have a conversation & felt slightly human again, I called the restaurant. I asked to speak with the manager. They must have forgot to put the phone on mute because I heard the woman say "she wants the manager, who should I put her on with?" ... Anyway, the manager gets on the phone. Rude is the understatement of the year! I called mostly to inform them that I became extremely ill from their food and wanted to let them know so they could check the dates on food in stock (so no one else gets sick like me). The manager never asked what I had to eat, never said so much as "I'm sorry that happened to you", she was only worried about denying they had anything to do with it.
I then asked if she would remove the charge from my credit card. Said she wouldn't do anything for me, that if I brought in a receipt from the hospital with a note from the Dr. saying I had food poisoning "maybe" they could consider it. I informed her that I was so sick I couldn't leave the house & I was never able to go to a hospital, also that she has yet to bother asking what I ate so she can at least look into it as well that she seems more annoyed than sorry I've been so sick. She said "She knows it wasn't their food". How can she know?? She never even asked what food I had! What if something is out of date, wouldn't you as a manager want to know to double check that this doesn't happen again???
The manager than said "She was really busy".( Of course I'm thinking: Oh gee, I'm sorry manager, did my being ill, losing time at work, and being unable to function normally for days get in the way of you "being busy??". So rude of her.
The manager said there was nothing she could do and that I will have to speak with the owner. She said she isn't able to issue refunds. Umm, does anyone know a manager that cannot issue refunds???
So, I"m frustrated, fed up and laking much energy at this point (Still not at 100% from the illness). I asked for her name, the owners name and when the owner will be in. Instead, she talks over me repeatedly, kept asking for my name and number. I again, asked for her name, owners name etc. Finally she snaps her name at me her name. I didn't understand what she said, so I asked her to spell her name. She half laughs and condescendingly says "You don't know how to spell that?". Then she spells it, Grace. I wonder if that is her name after all, Grace should be easy to understand. Regardless, I didn't understand her and her rude way of verifying her name sealed the deal of my thoughts on this place. She then said the owners name, I asked when he would be in "Start of next week" she says. I asked, when is the start of the week for him, Sunday? Monday? She says Tuesday. Then I again have to ask what time will he be in. I get my answer and hang up.
NEVER AGAIN will I go here! First off, I get so sick I swear I thought I was about to meet Jesus. Then, when I try to let management know of the potential dangers in their food I receive nothing but rudeness and a callous attitude towards me.
Thankfully, I called my credit card company and they are issuing a dispute on my behalf. I have never requested a dispute but after all of this disgust I certainly am.
I hope this never ever happens to anyone. Food poisoning is seriously dangerous and I feel bad for anyone who experiences it. read more