Okay about a year ago i gave Vinebrook 5 stars and that was solely based off of my experience with one of their employees(megan) Ok fast forward here we are a year later. So I will say my experience hasn't been that bad at all up until now. So I received emails in regards to renewing my lease,yes I seen in their contract that the rent would go up 150.00 plus a 3% market value increase which equal out to 40 dollars. Okay so an additional 150 on top of the 40 dollars. Okay so rent would go from 975 plus 10 maintenance fee equals 985 plus an additional 190.00 for a grand total of 1,175.00 which I was originally going to pay. Until Jessica Kruse Retention Specialist I'm assuming got offended at my email I sent. In my email all I did was break down the price for prorated rent for March 1-12 because my lease doesn't end until the 12th of March 2021. According to Vinebrook I am suppose to start paying 1,175.00 on March 1st ummm excuse me No ma'am. All i did was take what I pay now which is 975.00 plus 10 dollar maintenance fee and divide that by 31 days equals 31.77 multiplied by 12 days equals 381.29. The remaining 19 days I took the 1,175 divided it by 31 days and that equaled 37.90 multiply by 19 equals 720.16 for a grand total of 1,101.45 which is a difference of 73.55 . Her response was thank you for sending your notice to us and what is my forwarding address and that with a forwarding address would insure the return of my deposit and my deposit return statement. Now hold on no where in my email did I say I was given a 30 day notice. So it was clear then that Vinebrook no longer wanted me as a tenant any longer,all because of simple mathematics and going by a binding contract that clearly states my lease is up on the 12th and that I didn't see it as right or ethical to make someone pay for a new price for going month to month when my lease hasn't ended yet. She then sent me a copy of the Move Out Checklist which explain the prices Vinebrook charges for items to be replaced if property isn't left in condition from when a tenant first took occupancy . Well from the reading numerous reviews I kind of figured I won't get my deposit back even if I leave the property in tip top shape. When a company develops a reputation it kind of sticks with them. I gave Vinebrook a shot when I applied even with all the reviews of how horrible and money hungry they are. I can't go off of someone else experience . A person must experience things on their own to come up with a conclusion. So mine is Vinebrook (megan) you made Vinebrook look phenomenal and it's sad that vinebrooks employees like you that take the back lash from what goes on at HEADQUARTERS and for that I feel bad for you. According to Jessica Kruze Vinebrook does not conduct walk through well let me clarify according to Vinebrook Move Out Policy Vinebrook homes may elect(opt for or choose to do something) to inspect a tenant unit prior to move out date. They just WONT so tenant are to drop off keys and then hopes that Vine brook will do right by their previous tenants when it comes to our security deposit once walk through is done on your end. When in actuality Vinebrook Homes chooses not to uphold what is on their Website AT ALL!!!!!! Integrity and Community it says We continually work to establish relationships within each market to promote long lasting rapport( a close and harmonious relationship in which the people or groups concerned understand each other's feeling or ideas and communicate well) . Shame on VINEBROOK for not giving 2 $h1ts about US the tenants and doing right and what's FAIR and MORAL . In conclusion I don't expect to get my security deposit back or it will be a long list of things that were mysteriously wrong with the property that had to be corrected Lastly Vinebrook I say to whom ever reads this review to you we are just another applicant for property number 587234 looking to make a quick buck. ,but when you know the right people and make the right calls well............. to be continued. read more

Vinebrook homes is the worst leasing company I've ever witnessed.. I've had too much experience personally living in a home provided through them, and too much experience witnessing the bs my family has to go through leasing through them.. If there are any good reviews out there guaranteed it is upper management or someone getting paid to do so. I sincerely doubt anybody who has dealt with them is happy with how they were treated. Don't expect to get your deposit back also. You can keep your place clean but they are so money hungry they will do everything in there power to make sure you either don't get your deposit back or to make sure you owe even more than your deposit. I'm personally not legally informed enough to know the laws of what can and can't be charged, but they had so many ridiculous unheard of charges that I didn't even think what they were doing was legal. The customer service is ghastly as well, to be more accurate their customer service is truthfully non existent. The only people that you could possibly contact is a leasing agent to sell you a home, or maintenance to report an issue. Since their company building got shutdown near my area and the covid issue arose you can't even put in a month or two notice to leave your home!! A close relative of mine has been trying to give a notice of leave since covid started.. and it's august! Even I know they will never answer their phone so when she realized they won't answer or even call her back after she leaves voicemails she decided to write an email. The response to her email asked if she wanted to continue her lease.. She said no she wanted to leave and the person never emailed back! Which was many months ago! So I'm here trying to help her get out of this hole she's in and the leasing agents just say they have no information on leaving and they will only try to redirect you to management whom has completely no desire of answering your plea knowing that they're keeping people trapped!! The only way to get out of this is to not pay rent and get evicted so they can charge you up the ass because they are that conniving! Vinebrook homes is the perfect example of a crooked core choosing money over people. I know this is long but I really do hope people will save themselves and society the trouble of supporting this organization by leasing through them. Thank you to those who listen and understand. read more

About 13 months ago my family and I were in need of a home that was big enough for a family. I was going through a divorce and unsure of my living situation so I contacted Vinebrook Homes. Within hours they got back to me and within days I was signing a lease to a beautiful three bedroom basement and a large yard home. Something I didn't expect to get for the cost which was within my budget. Covid hit which meant quarantine for my family for many months and we were able to purchase a pool for the backyard and have quarantine time together as a family and a much more exciting way then just sitting in the house all summer. Each time I put in a request for maintenance they contact me immediately showed up with their masks and fixed any and all of my problems. Before I left to move onto my next chapter of life we made sure the home was cared for as if we owned it because we wanted the next family to move in immediately and enjoy it as much as we have. In the future if I have rental needs my first call will be to Vinebrook Homes. The Haworth Family read more

I am very happy I got my new home. Megan was amazingggggg and when I tell you from beginning to end she was very consistent with getting back to me. This is the first quick moving process I've been through. She was always letting me know what's going on. Although i know I would have been frustrated dealing with me.... she never showed that but instead showed nothing but patience. Thank you Megan. Ohhhh last H.E.R. personality and spirit is everything. I can appreciate that. Thanks Megan for putting up with me and still being professional at all times. From beginning to end and I had no questions after her detailed move in and going over lease. read more

Vinebrook is one of the worse companies I've ever rented from we currently have two holes that are leaking we also have our top step missing. The sink has always leak since we moved in the property a yr ago. Yet they have the audacity to add on Radom fees and take you to court as if they do there part in making sure the property is livable they don't . Vinebrook neglects there property and the tenants. they are the true definition of slumlords. They have multiple case's open due to there neglect. I really hopes this review warns any people who potentially wants to rent from them you truly regret it. This property was 307 Lenox ave pgh,pa 15221 read more

Vinebrook is a Billion Dollar company that prays on people of color that are young and new to rental home market. There goal is to put out as little money on properties and delay any repairs until they are force to complete them. If your toilet is backing up into your tub that is not important to Vinebrook if the cost to correct is over $500 you will have to deal with it. They buy worndown homes in black Neiborhood's for cheap prices invest in paint and move tentants in fully knowing the house is not livable. The City of Memphis and Shelby County is allowing this to happen. I am talking from first-hand knowledge. They are todays Slum Lords. read more

Megan P. Is like the best! I told her my situation i was going through and how important it was i move asap! She was so fast with getting back to me on the house that i wanted it and just like that my boys and i were moved in right on schedule! I also appreciate Megan for checking on my maintenance work order! It was my first one and i couldnt tell if i put my order through and she got back to me on that as well. Maintenance came fast too fixed my problem and he was on his way. Im looking forward to many years here in my house. My kids love it i love it! Thank you for all your help megan u are good at what you do! read more

Recently my family had an emergency evacuation from our home. I was paired with a Vinebrook representative by the name of Megan. She has gone above and beyond normal protocol to assist us with locating a new home. Her swift and quick responses made this a less painful experience. She continues to reach out to ensure things are going smoothly. Thanks Megan as Vinebrook NEED more rep's as yourself! There are great people out in the world and Megan is definitely one of them!! If you need a home contact Megan; she will not take advantage but LISTEN to your needs and act accordingly. THANKS MEGAN!!! read more

The absolute worst place you could ever rent from if you have any other options please take them you will regret renting from these slumlords and they have raccoons living in the walls of their properties and they say it's the tenants responsibly even though they failed to secure the house from the outside so WILDLIFE can't get in, I really should have known when they gave me the wrongs keys to the place not once but twice They do not deserve any stars at all but I guess I have to put 1 just for this review to be seen by others read more

I fortunately do not have any personal experience with their homes. However, I had the "pleasure" of speaking with a gentleman who does or did work for them. Through a public Facebook page, he instructed me on where to purchase supplies and essentially hinting that I should unalive myself. His reason for this is because he was defending another male who was insulting a female who uses pronouns he didn't agree with. I am wondering how many of these people work for the company and if the owners of said company share his beliefs. read more

I had not rented a home in over a decade and needed a place between moves. The application process through Vinebrook was simple and our agent, Megan (Cincinnati), was great to work with. She communicated and responded quickly. Megan worked efficiently to get all the details worked out to make the home an option for us. She was able to get us into our home within a week from start to finish AND meet at a time that worked with my schedule. Megan was friendly and flexible. Thank you Megan for getting us settled! read more

I loved the whole experience. This was our first home together and we are so excited that we chose Vinebrook Homes. I actually never saw the property in person. Megan sent great pictures and had descriptions available upon request. Once we met to sign, I saw the house and it was even better then expected. I'm so grateful to have someone so patient and readily available to fulfill our every need. Megan has been such a pleasure to work with from beginning to end. Thank You Megan and Thank You Vinebrook Homes! read more

My family recently relocated to North Carolina and spent a couple of months searching for an affordable home. We are so thankful to have have found a home that suits all of our needs! Above all else, our agent and maintenance manager, Kim and Rodney, have been beyond amazing! They have gone above and beyond to ensure that our transition has went smooth, and quickly addressed any questions and concerns we've had! I cannot thank Kim and Rodney enough for their kindness throughout this process! read more

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Megan was such a great leasing agent, she did everything we asked for! we transferred from Colrain to Cheviot and it was not complicated at all, she told me exactly what to do from the start so it was simple and easy. When we got to the new property we asked her if she could get the tub polished and the carpets cleaned so she had that done for us right away! everything was great and it was a simple move. Thank you again megan for all your help! read more

Megan was great. It's nice renting from a company that issues you someone you can actually get in contact with by text instead of having to call and try and get a hold of someone through a list of options or leaving a voicemail. I like that she made sure we filled out the house condition form and took it with her the day we signed. A lot of leasing companies make that process hard so they can take your deposit down the road. She's the best! read more

I met my agent Megan last year when I rented my first house through Vinebrook, she was thorough and patient and answered any questions or concerns I had about the property and lease. It was a joy for my to learn that she was my agent again this year when I had to move to a bigger place. And even after my lease was signed she still checked up on me to make sure my request were taken care of!! EVERY BUSINESS should have a Megan! read more

We OWN our home next door to one of their dump rental houses with the squatter who broke into the garage and is living there. We have contacted this company repeatedly regarding the condition of this property and the low life criminals that they rent to. No response. Local law inforcement, code enforcement and county commissioners are involved now. We will be contacting the media next! They are a blight on the black community! read more

Megan in Cincinnati, Ohio did a great job of explaining everything we needed and helped up work quickly to get the home we wanted. She was very available and kind via text and she answered all of our questions. There were a few things like no garage door opener button, the grass wasn't cut, and no patio door screen, but we remedied these things easily. And they did come cut the grass the day after we moved in. read more