I sell rural MT properties. Most do not have cell service and many are at high elevations where temperatures can drop to 30 below zero and depending on the snow (and this was a brutal year for snow) access can be limited.
My association chose to "upgrade" and change out our Sentrilock boxes in the middle of Winter. That may be a fine decision, if you are in town, but if your box is on a home that can't be reached by car, shouldn't there be an exception and extension until the snow melts? We put the box on in good faith, in fair weather and not with an expectation of extreme snow, but now we can't reach it by car or walking in to it; however we are told that we have to get the box or be charged for it.
Add to that, that at least one of the boxes, when we finally were able to reach it, had no power, so two more trips to re-charge it and it still would not work, but we can't call Sentrilock (their suggestion) because we do not have cell service within 15 miles! When we get to town, they say to go back and cut it off because the locksmith warranty has expired, but we would have no way to determine that the warranty has expired as agents (they even admit it to me). Additionally, no locksmith would drive out to this house to diagnosis a box anyway!
Now Sentrilock blames my association and my association tells me to call Sentrilock. Help!
I have a cut off box, one still stranded in the mountains, a husband-agent who has made too many trips and wasted too much time and gas retrieving boxes and add insult to injury a charge for both boxes on my Visa!
Sentrilock turned a deaf ear on my dilemma. I strongly do not recommend them and I encourage you to get involved when your association "upgrades" your boxes and commits you to contracts that do not require your signature.
Lynn Kenyon, Principal Broker
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