The VINE transit bus has some new faces lately but also lot of veteran drivers. They all care , have heart, and go above and beyond to transport the public safely. The schedules/times are online and you can always call the VINE directly. read more

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I'm very pleased how much nicer the driver's are now a days. And the routes are much better and seems like it's less wait time for bus, or depending on driver... read more

On February 26, 2026 I was riding the 11 I had just got off the bus at Napa Junction Walmart Parking Lot and a few minutes after the buses left as I was walking to the store I was feeling around my shorts pockets when I realized then somehow my wallet fell out of my shorts and I was getting up to get off the bus. I called both numbers on the website, I end up and told them the situation and they were professional. I had to take an Uber to get to the Soscol Gateway Transit Center to pick up my wallet. Once I got there I talked to the woman in the customer service and she was really rude, she told me she was closing at 5:30 and that the bus is still on the route which she kept repeating it and treated me like I was stupid when I actually know public transit pretty well it's the only way I get around anywhere I am. It was barely 5:00 when I got there. She made me call dispatch she asked what was the number you dialed after I told herI dialed the same number that's on the website and she questioned me and made tell her the phone number and then she wrote down a different number for me to call which was the ride share number I told the person there my situation and they went ahead and transferred me to vine dispatch and told them what happened and it got resolved I was able to get my wallet back. read more

Dirty busses. Filthy station. And now the signals rarely if ever work on the busses. read more

Update: I heard the old bus driver was fired. As he should. I still take the city bus sometimes, which has been going well. Mostly, the bus drivers that I rode with were male drivers. There was this one time when a female driver almost missed my stop. So, I pulled down the yellow rope to request a stop because we were almost there, but when we got there, she didn't pull up on the side. But it was a good thing she remembered and didn't continue to drive to the transit center. I'm unsure if I mentioned things in my first review, but the old bus driver wasn't supposed to close the doors if someone was still inside the bus. Another bus driver told me that day that it occurred. They told me that if a bus driver needed to use the bathroom he had to leave the door open and then they could leave. Whenever I take the bus now, I try to sit close enough to get out fast. read more

Called the customer service line around 5:15 p.m. on Tuesday 3/26/24 and got great help from a customer service representative named "Colleen." I had been rather confused about a number of things on the website the night before, but Colleen was very clear, friendly, patient, well-spoken, and knowledgeable. I am now much better prepared to plan my bus and Bart trip from Oakland to Napa! read more

Most of the bus drivers are amazing and are doing the best they can, but there is an Asian lady that works in the transit center office that is extremely rude this review is because of her. If you are working with costumer service on a daily bases you need to have some manners. I don't comprehend how she is still working there with her attitude. read more

I have not been on public transit for a long time. Had to take the bus to the DMV. The drivers were great. You can tell that they aren't paid nearly enough. The cost was very low--less than $4 round trip. Uber would have been a $25 round trip. Napa tells us that they are investing in public transit. This is the future. Well, the future is dirty. The buses have fabric seats. On the ride home the entire bus reeked of urine. The fabric seat made me think I was sitting in urine stains. I felt like I needed to take a shower when I got home. If Napa wants its public transit system to be taken seriously it needs to clean these buses. Replace the fabric seats with hard plastic. Clean each bus with bleach daily. I would pay more if they needed to up the rates. As of now, I have reservations about using the bus in the future. read more

A newly built station is not a solution to bad service. I have never experienced such a bad service from any public transit companies. The schedule seems to be very optional for their drivers to follow. I am a semi regular rider of Route 29 from St. Helena to BART for work. I love that they offer this route as I depend on this to get to work in SF and come home to my family. However, the drivers seem to hate this route apparently. Most of them just leave before the actual scheduled time... They never have sympathy for riders... I am speechless with how they can be. I am sure that some drivers are very nice and follow the schedules. I hope I can say the same for all. Also, when the new route schedule came out in April. Management did not bother to specify that the BART station they go to is actually "El Cerrito del Norte" instead of "El Cerrito Plaza" BART. read more

It's messed up they have you waiting outside in the freezing cold during a 11 minute standby. Like let me pay and wait inside the bus with the heater rather than treating me like some sub-human to allow comfort at the latest possible moment. read more

This is one of the best transit systems I have been on. Operators are very friendly, and helpful. Went up to Napa for a day trip, assuming I haven't been there before, and my bus ride turned itself into a vacation (for a day only). read more

The Vine Transit is a joke....buses are far and few between, routes are ineffective (I simply wanted to go north up Soscol, all the directions had me walking half a mile to the nearest bus stop)....really?? I'm at a hotel at a major intersection! Dont waste your time read more

Bad transit system if I could give them zero stars I would. Not enough routes, & not enough stops. Transfer station downtown Napa is bad design. I suggest a remodel, Vallejo downtown transfer station its perfect. read more

Vine Transit - Public Transportation Near Me - Napa, California

Vine Transit is a step up from public transportation I've used. The Santa Fe Trails buses doesn't even have a normal depot, just a bench in the hot sun in front of a beautiful Mexican-style mural. One can get tickets, schedules. There's shade and chairs.The nearest bus stops are right next to my apartment. The drivers are generally friendly. There are some drawbacks- The schedule. Problematic if you're going between cities, like Vallejo and Napa. I once had a coworker who was an hour late because the driver got lost. The routes. It's too bad there aren't stops along the way next to the wineries. Fewer DUIs. The Santa Rosa route didn't work out, for logical reasons. The buses can be older&shabby looking. Vine Transit is okay. There's room for improvement. There are plans for a snazzy new depot out by the fairgrounds. It's good. It can be better, but for public transportation it's good. read more

First, let me comment on the 10 line, which if you don't have a car is the only way to get to Napa from Vallejo. The drivers are nice enough. Quite professional and good drivers. But who dreamed up this route and schedule! It goes through the backwoods of suburban American Canyon and takes over an hour to get from Vallejo to Napa. How useless is that. On the way back on Sundays, it's only supposed to take 36 minutes back, but the bus was 10 minutes late and caused us to miss the Vallejo Ferry. It's not the driver's fault for going slow, it's the bad scheduling! Ok and the free downtown Trolley. This thing is a complete disaster. The signs are worn out and hard to read, and really outdated. It's really confusing because they used to have a "red route and green route", but I guess they don't have it anymore? And as one other couple on the bus commented, the bus is free, but you pay for it with your time! It is so SLOW and it is not really historic, just a fake bus dressed up to looked historic. I cannot get over how slow this bus is, especially with no one riding it. They would seriously do better to just have a van and give people door-to-door service with how slow and confusing the route is. There are all sorts of strange loops in the route to hit up all these stops in the middle of nowhere with no one to get on. You might as well just walk instead of taking this bus; it's a lot faster. read more

I'll start off by saying that I'm a self-proclaimed professional transit rider. I've ridden transit in several different major cities and at home I rely on it to make it to work. I was in Napa recently visiting a friend. I took Amtrak from Long Beach to Napa's Vine Transit Center expecting to take the 6 to Vine Hill. The older man driving the bus was very nice, however the bus itself was not so much the same. I have literally never seen an older transit bus in my entire life. The seats were like rocks and the farebox absolutely refused to take my dollar bill. The driver was literally trying to put it in through the entire route. By the time I was ready to get off, I gave him four quarters and took my bill back because it was looking bleak for that machine. I also couldn't believe how slow the schedule is for their buses. The man had to literally be going about 15 mph throughout the entire four mile drive. He was only doing this so he would stay on schedule... My other experience with Vine Transit went as follows. My friend and I had just left Starbucks and he was carrying a drink with him. The bus driver (a very rotund, bully-ish looking man) actually refused to let my friend on the bus with a drink in hand. Being the non-confrontational person I am, I save my words and let it out on Yelp. I should have stood up to him, though. The sign on the bus clearly says "no eating or drinking" not "no food or drinks." You can have drinks, you just can't technically drink them. Except where I come from the bus drivers themselves eat and drink on the buses, even with these signs in place. I thought that man was looking a little too far into the rulebook. Let's face it, your rickety old bus is going to get dirty by other means than my friend's coffee. It's actually mildly insulting for him to imply that my friend would be one to actually spill a drink. Ugh, anyway, he made him throw it out to get on the bus. Starbucks is expensive!! Talk about a $6 bus ride. By the time I go to Napa again I hope to have a car so I won't have to deal with this. To review: -Ancient buses -Use quarters, your dollar bill probably won't be accepted -Excruciatingly slow schedules -Jerk bus driver (the older man was very friendly, I don't want to drag him down with the negative review) -Don't take drinks! I'd be weary about taking groceries on the bus too! read more

This has to be one of the worst Public Transit Systems in the Bay Area. How many months are needed to repair the scheduling displays at the Soscol Transit Center for instance? Figuring out what gate the bus is near impossible and the bus route numbers on the smaller buses are often on a temporary piece of paper or not clearly visible. The digital display at the Kansas/Soscol stop is both out of date about what bus routes stop there and the arrival times of what does stop there are often incorrect or non-existent as well. The various route schedules on-line are also often in conflict with one another as well as well as incorrect. read more

It wasn't the best or worst bus experience I've ever had in my 30+ years of taking public transportation. It was just average. I've been using buses domestically and internationally, going locally and between countries. The ride was slow but the bus driver was nice. The people on it, on the other hand... I had to yell at a young boy for getting freaked out when a local mentally disabled man was taking pictures. The boy insisted that the man was gay because he took pictures of him. I can understand the boy's concern if he thought the man was a pedophile. But pedophiles are not gay. I told the boy to shut up, he wasn't as goodlooking as he thought he was, and that the man was taking pictures of everyone. The boy moved to the front of the bus and I didn't hear from him again. read more

Are the buses allowed to not pick up in a town completely? Last night, 1/31, neither the 9:33 nor the 10:33pm bus came through Yountville, heading South. We waited for 35 minutes at 9:20pm, went across the street, came back at 10:25pm, and waited until 11. No bus. Had to take a $19 Uber home to Napa, as those were the last 2 buses of the night. For a county with very little public transportation, and absolutely no way to commute out of town, even the scheduled buses don't bother to make things easier. Route 10, by the way. I'm assuming the buses didn't make any of the stops since there are 2 stops in the sane street. They never bothered to turn off of highway 29 I guess. read more

The bus schedule seems to be more of a guideline than a rule. The buses arrive at stops and leave BEFORE the scheduled time and if you see the bus and try to catch the attention of the driver, good luck. They really don't seem to care. read more

This page says "Vine Transit" is at 1151 Pearl St.. What exactly is "Vine Transit"??? I cannot find anything at that location on Google Maps!!! ...Well, I CAN find the "Kohls" parking lot and what looks like s'thing which might be a bus stop. However, it is not labeled as that! In essence, my considerable experience with "Vine Transit" is that they are essentially WORTHLESS!!! read more

I was at the bus stop in st. Helena 20 min before the bus was supposed to arrive only to have the bus not stop and keep rolling by. I had to get an uber to napa to make it on time. I was even watching the bus on the tracking map on their website bus number 161. Just rolled right on by. Never heard of a public transportation company that doesn't pick up paying customers. Then when i called them to complain they hung up on me. If i could give them 0 stars i would read more

I love taking the 29 bus from Napa to BART. Recently on Wed 10/4, I waited at the transit center for the 4:37 bus, route 29 to El Cerrito BART, so I could take BART to the airport. Not only did I wait at the designated bay, I also looked at every bus that came in, just in case they park at a different bay (which they sometimes do). When the bus didn't show, I consulted the sign board, which then showed a later arrival time (4:51). When it didn't arrive by that time, I checked the signs again, and then it showed the arrival time for the next bus (5:41). I inquired at the window, and they said that my bus had come and gone, and was already at Napa College. Not possible, because I looked at EVERY bus. And if my bus had stopped at a different bay, they should have announced that fact, like they did for a different bus that had done that very thing earlier. So the person behind the window either (1) did not know what was going on, or (2) was lying to me. In either case, my bus must have skipped the transit center and headed to BART without me, so I had to have someone drive me to the BART station instead. We called Vine while enroute, to see if we could catch my bus along the way somewhere, but the dispatcher said that they could not track the bus because its GPS was not working. Hmmm. The Vine transit system is great when the drivers follow the plan, but this is the second time that I have been dissed by the bus driver. Harumph. read more

Vine Drivers Should Keep Their Eyes Peeled for Disabled by Rhonda Guess LOMITA, CA The Vine provides much needed service in the Napa Valley, but too often drivers pass up disabled passengers on Trancas to wait for another bus--if there is one. This happened on Friday night at the stop near The T-Mobile Store and Whole Foods. My poor brother. He could not believe his eyes. He had gathered all of his shopping bags and was on point at the stop, but the driver cruised right by him. He was frantic. It was the last bus. The light turned red, and the bus had to stop, half way through the intersection. My brother turned on his wheelchair and summoned all of its power. He entered the intersection and parked his wheelchair in front of the bus. The driver still would not pick him up--and he would not budge. She threatened to call the police on my former U.S. Air Force Tech Sgt. Brother, Gerald Guess. Still she would not pick him up. She said he should have had a flashlight. The police came and told my brother to get out of the street. But at least she picked him up. Horrible. If we live long enough, we will probably suffer from one disability or another. A shabby way to treat another human being--a shabby way to treat a veteran. read more

Today Saturday 01/05/2013 I caught route 7 bus at Salvador & Jefferson at 1:12 , I was going to catch the NB #10 bus at 1:25. The driver of the #7 bus called dispatch 3 times asking to have the #10 bus hold for 5 minutes. We he tried to confirm with dispatch they informed him that #10 had already departed! I was stuck to wait another hour, REALLY!!???? Because their bus was running behind?? So I I got a ride from a very nice lady to catch the # 10 bus in Yountville. Well i made it in time to catch the #10 NB bus, went to give the transfer to the driver oh my you woul have thought I was trying to hand him something nasty. So I paid another $1.50, but point being I shouldn't have had to chase the bus down and then pay again. I am fully disappointed with the Napa transit system! read more

This is one of the worst bus systems I have ever experienced. I have had multiple buses pass me without stopping. I have had to wait sometimes an hour after the scheduled time because a bus was really late. And lastly because the bus routes especially for the 10 and 11 buses take long back routes that take over an hour and a half to get to vallejo read more

I was very disappointed but am a adjusting my attitude after a manager called to address the problem. Drivers are great - friendly, courteous, and capable. Yesterday my first bus did not appear, called for info, "busy, leave your number and we will call you back". Still have not been called. Called again and was shifted to someone else with no heads up, then dispatcher rudely says "You just have to wait". A polite response goes a long way. I know stuff happens. The "Find Your Bus" feature on the website did not work. That is why I called in. So I got to wait an extra hour for the connection I missed - the 21. Today I got on and was charged double what I was charged yesterday - twice what the printed info says I should be charged. I am upgrading my review because managers did follow up and call me today to discuss what happened and to refund the overcharge. That works for me. read more

This is why people won't switch over to public transit. The routes and schedules are becoming progressively restrictive. The only thing that is consistent is how unreliable the buses are. I understand there is a degree of unseen minutiae that that come into play but Jesus, get it together, even Mussolini got the trains running on time. Expand your service to routes that yeild the highest returns. Increase the preventative maintenance schedule to ensure less vehicle failure. Hire competent administrators who are focused on passenger expectations and fulfilling them. This is your collective chosen profession and how well or poorly you perform directly impacts the quality of a broad spectrum of real people's lives. Have some pride in it. Where it stands your service is an unpleasant alternative to driving at best. read more

This is the worst public transportation I have ever seen in my whole life I have been riding public transportation since I was 18 years old, the service is down right lousy, and the bus drivers are asses they treat their paying customers like shit they think their better then everybody else but there not, the Management and owners suck at choosing who to hire as their bus drivers, I would highly not recommend these guys to anybody in Napa or outside of Napa. I'm suprised this company is still even running or in business I hope they go out of business. I would recommend uber or lyft any day over these guys Beware! read more