I served time here after having leg surgery. While some of the staff are incredible, other are…read morelazy, could care less that your call light is on and make it a routine practice of running up and down the halls screaming in the middle of the night. The night shift nurses can't / won't correct them because most of them disappear every half hour to go outside and smoke. Some of the nurses from Nigeria and Cameroon don't speak clearly enough to be working with patients. Oh, you will get the dog and pony show when you go to check the place out but it's never like that. Patient are left in front of the nurses station for hours with nothing to do. The 24 open door policy is a laugh - you have to ring a bell and get buzzed in which can take a while. If you are on one of the good floors with a private room then you won't have to beg for a shower. The top floors are the nicest but that's all out of pocket living. The food is universal across all of the UPMC facilities; this place serves the same boring menu every two weeks. You can get alternates like a hamburger or wings but be prepared for ATTITUDE. If you are eating in your room you may or may not get a replacement meal. The place can be loud even with locked units. Some nurses have true attitude and talk to you like you are five year old. Well, that is if they can get off their cell phones or stop text messaging long enough.It is a shame that the older residents are treated like crap. No sooner do they get done with dinner are nurses and aides getting them ready for bed. Is it any wonder why they are up and screaming at three in the morning. At first glace the place seems nice but if you need to stay more than a week, prepare yourself to get shuffled from room to room. Because of their complete incompetence I lost a huge chun of 2016 while they screwed around milking my insurance company.

What most people say about Canterbury is true. There are good things and bad things. To start with…read morethe bad things -- There are long long waits to get an aide which is very distressing to the person who doesn't want to go to the bathroom in their pants. They also forget people are on the pot or the bedpan. The aides get annoyed if you seem annoyed with them. They put people who need to be watched in a semi-circle in front of the nurses' desk. This is on the first floor skilled nursing section. Many have dementia and apparently don't belong on that floor but the staff says the families refuse to allow them to go to the appropriate unit. These poor people sit there and some of them call out repeatedly for something but are completely ignored, some make odd noises, some talk to themselves, they rock and make odd movements of their feet, hands and arms. Seems there is no activity room to put them in with an aide in charge to watch over them. But can't they renovate a couple of rooms into a space for them? There is a very very large room at one end of the hall and there is a ton of room in there for these patients who are in front of the nurses now and an aide can look after them in that room. Why isn't this space used? Some are in severe emotional distress but nothing seems to be done to help them. The nurses and aides will say they tried but then they just give up. There's noise during the night as some patients continue to call out for friends or relatives or aides for help. The frustrating thing is, the aides will say nothing can be done. So SAD!!!! It seems to me that some reorganization is needed. And maybe they need to spring for higher salaries to get good people who will stay!! So lets look at PT. Again what reviewers say is true. They have good PT and OT therapists but you can see they only have very limited time and it seems like limited interest in helping a patient progress further. At a certain point they declare the patient is not able to improve and then they have to check out and go home based on that declaration. I've seen other nursing homes where PT is very very willing to keep on helping a patient back to their best possible condition and will keep on trying. Maybe success is slow but it is success. So if this is rehab, I think they should change their attitude and try to give more instead of forcing a hasty exit. What's the point of sending a patient home before they are ready and then getting them right back again after they fall? Canterbury has a large garden outside with a large trellis for shade. It is a good place to take your loved one for a stroll in a wheelchair or with a walker, drink some ice water, eat a snack at a table, and look at the lovely landscaping and flowers. This is a huge plus. The lovely sunroom next to it is also ideal. They have many fun activities geared for the elderly in the dining room, and occasional things to do in that very large communal gathering room I mentioned. It has a piano. They have special services like beauty salon, hearing, vision, etc. and a podiatrist that once in a great while shows up but is always booked. Beauty service is also always booked. Their administrative staff is warm and friendly. I would like to see them do a serious makeover of their aides situation, their too-fast PT situation, and their location of the dementia/must-be-watched patients into the communal room with an aide to talk to them, ask them questions, and do whatever is needed to help them be their best selves. I also think they need to pay their help more instead of paying too little and griping when they leave for a job with more pay. Why wouldn't they? Thank you for reading.

Facility is very clean and the staff is friendly and care for their residents. They offer memory…read morecare and independent living.

worst place you could apply for a job . was full time and got cut down part time . management…read morenever ordered stuff that we needed. for the residence and the elevators kept breaking. when the elevators broke down it would be like 4 hrs for residence waiting around for them to fix it. they have to wait for a part for the second elevator .i would have to work in dining room by my self. sometimes . it wasn't worth it. the only good thing was the respect we got from the residences . each day they also wouldn't have anyone come into clean the kitchen hoods. or inspect the dishwasher. it was not the correct temp . the place was also smelling like sewage water in places. and they took time i don't know if they fixed it.

We love this place! Everyone is so welcoming and really care about my son. I saw a huge improvement…read morein my child in just 2 months. The best therapist is hands down Kathleen, she plays with my son and is such a character he loves her. Not to mention the best part is that you could watch your child while they are in session.

My LO has received Speech from many different SLPs over the past 1.5 years. All of them were…read moreawesome; however Mr. Matt at Rehabilitation Specialist is one of the best! My LO engages with him so well & Mr. Matt takes the time each week to help educate us on how to apply what my LO is working on at home. Mr. Matt is always smiling, very enthusiastic, & very caring. Also, I want to mentioned that all the staff is friendly & helpful. Ms. Nicole that works in the office is always accommodating & pleasant to speak with. My LO loves come here & so do I. I can't imagine taking my LO anywhere else!!

Every staff member is amazing. They are gentle and kind and actually "listen" to you.read more

Another great visit! Ds.. Ecker and Bemis give first-rate care. They are top-notch chiropractors,…read morevery concerned with the total person's well-being, starting with nutrition. However, neither has ever been "preachy", nor condescending or patronizing. Rather, their knowledge and expertise (Dr. Bemis is also a nurse) is there for you to draw upon if interested. "Dr. Mark", the accupuncturist, is also on staff. I've had accupuncture at other places, and he is very good, very thorough, and, like Drs. Bemis and Ecker, listens to the patient, and is truly interested in proving the best (and most appropriate) treatment. They have Doug, the massage therapist, on site. Doug has been there over 20 years, and does a good massage (though I've only had an upper body from him). I highly recommend this staff.

Transformations TMS is under the umbrella of GRW Health in addition to Harmony (which does their…read moreketamine treatment). Do not ever go to this company. I saw Amanda Keffer, a NP who worked with Dr. Wakim. First, about the business, you cannot ever reach them by phone unless making a new appointment and even then it's extremely difficult. Even the pharmacy they prescribe to cannot get them to call back (they told me that). The turnover is extremely high is that is any indication of the quality of the business, and this is a business, not a practice. Amanda Keffer provided TMS but didn't follow the weekly check-in protocol. Also, regarding TMS, when the month-long treatment ended, I still needed ongoing treatment, but my insurance wouldn't cover it. They agreed to do a sliding scale. I was unemployed and they wanted to charge hundreds of dollars a day with about a $50 dollar discount. She was completely unreachable all the time even to the secretaries. In a medical emergency, she never got back to me. She violated HIPPA and lied to me on multiple occasions. She would have her office tell me she wasn't seeing patients anymore and terf me off to someone else, who then directly told me that was a lie (he got fired). They magically she was seeing people again and would see me. With ketamine, she was constantly trying to end my treatment despite choosing to work at a company that provided ketamine treatments. She told me multiple times that she and Dr. Wakim were worried about the safety of more than short-term ketamine use despite there being no medical literature regarding that in respected scientific journals nor any FDA warnings. Finally, according to the pharmacist they worked with, one patient gave a doctor there a really hard time about ketamine home treatment, so they ended it for everyone. I received a letter in the mail lying again about the reason. The FDA "warning" stated there was not an indication of ketamine being physically addictive. They didn't mention any physical harm. It simply stated ketamine could cause mental dependence, meaning one might like it and want to keep using it. Dependence is not addiction. They gave a list of medical practices for ketamine treatment, but openly stated they didn't know if they actually provided that treatment. They still provide IV ketamine therapy, which is no more helpful than home therapy in my opinion but costs about $450-500 for one hour of treatment instead of about $ 110 a month for daily pills. The only reason to get an IV treatment would be if one was actively suicidal. This company was taken over by a fantastic doctor who really cared about his patients, but retired. It is extremely unfortunate to have watched it run itself into the ground with terrible practitioners and staff. Don't think management will call back either, I left over 6 messages for them and never heard anything. Their phone message actually refers patients to facebook if they have questions for the practice. Talk about a massive invasion of privacy.

I paid someone to drive me to this facility on Dec 9, 2024 for chest X-ray. They just did two…read morethings for charging more than $400 without check X-ray. 1, check my blood pressure/heart rate. 2. cause second damage to my body.

Dishonest. Don't let your employer send you here for a pre-employment screening. This has been a 2…read moreday event. They were dishonest about getting it done in one day. They say they can serve you an appointment, but scheduling an appointment is just a lie. It doesn't mean they will get you in at your appointed time. You will sit and wait for the 10 other people that came in before you. I have never had a pre-employment screening be such a problem. I don't even want the job anymore!

This is yet another Personal Care Home to avoid at all costs for your loved ones and friends. The…read moreAdministrator and partner owner, Bob B. has a track record of having large numbers of employees quit as soon as he takes over. Most recently after a takeover of Blairs. 14 staff all quit within two weeks of his taking over as boss. It became such a debacle reportedly that all partners were required to surrender their ownership: and sell the acquisition back to Blairs original owners. The reasons are obvious! Bob has an abrasive personality and style as a boss. He is always going on the attack. And hS absolutely no idea how to manage and to relate to individuals without using threats which are unsubstantiated. He cannot attract and retain needed staff. New ones all quit within weeks. And this is also the story of staff that had been here before Bob and his partners bought Smith's from Mike, Colleen, and Mary. Residents speak highly of when the Personal Care Home was Smith's. Not at all complimentary now. At least 25 of us are trying to find alternatives: and some are even starting to move out! Well, the remaining staff are mostly mediocre. Some can't read: others have all kinds of disabilities including ADHD. They spend hours a day doing nothing but smoking and deliberately not working. They are rude, disrespectful, never listen, and are INSOLENT. I cannot tell you the number of times I am always being interrupted before I am allowed to finish speaking! And I am 68 years old, with much superior graduate degrees than their high school diplomas. Plus I have years of professional, managerial skills, talent, and work experience that they cannot even conceive or understand. Yet they are the ones who are argumentative when they really have no concept of how ignorant they really are. And I am fed up with their immaturity, and totally childish ways they choose to behave. They honestly have no idea what the underlying problems are, so they completely go about doing their jobs the WRONG ways. And you should see their absolutely arrogant attitudes. No one cares about the residents except for a small number of exceptions. The staff who did care have moved on to much better jobs and opportunities with increased pay: and full benefits they can't find here!!! Most of the remaining employees are related as family members which means that they are only looking out for themselves. The owners are only in it for the money. And Bob B. is such a terrible boss, people just don't like working for him: or putting up with such cheap skates!!! Beware!!! During the two prime shift s, there are only four staff for about 70 residents!!! Or three if Jasmine or others just don't show up because they don't feel like working one day. And doesn't even call to let people know. Ah, the irresponsible younger generation with a Zero work ethic. Or knows how to be polite to others. You can totally forget that or any kinds of manners and etiquette at all. Oh! Watch out for the cook Camille. She is such a pill and a jerk that a large number of residents have actively decided to skip meals when she is working period. She is such a truly large pain in the ass, with all her drama, and constantly changing rules that it just ruins my appetite!!! God, I would rather fast than put up with all her shit, and being irrational. And I swear to God she does it all just because it does something perverse for her. And that is really sick period! Nothing is going to change because the Commonwealth of Pennsylvania Department of Health Services chooses to keep writing Bob up! But it results in NO meaningful solutions or changes. That's why so many of us want to move out. It is sadly just taking way too long for me!!! So why would anyone new want to move in???!!! If you do, it is at your own peril. You have been warned. This Personal Care Home is truly awful!!!!!