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    4 years ago

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    Royal Windows and Doors

    Royal Windows and Doors

    3.9
    (19 reviews)

    They know your address and they know how to use it. After they refused to respond to my requests to…read morerepair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM.

    Yelp Using Royal…read morewindows and doors has been a disappointing experience. We really believed we would have an excellent experience and the best customer service since we were paying top prices for customized doors. After we paid $25,000, we call with some problems with the two French doors. The screens on both doors did not work properly, the weather stripping ribbed off and one of the handles on the doors was stripped. Right after installation we recognize the poor customer service. We called, we emailed, we basically pleaded for them to help us with our concerns, however, the typical response from Salon was "let me look into it and call you back". And then he never would called back. Two years of poor customer service, it has been frustrating.

    Mr Handyman

    Mr Handyman

    3.0
    (25 reviews)

    I needed vent covers replaced on the back of the house, a friend was supposed to do it, he kept…read morenot showing up. I didn't want a small problem to become a large one, I couldn't fix it myself, so on the recommendation to use Mr. Handyman on Larkfield Road in East Northport I called them. Cassandra and Anita, the two young ladies who run the office, take the phone calls, were very helpful. They were friendly, they were professional. They took my situation seriously and got somebody out here as soon as possible. You get notification that the technician is on his way with a picture of him and his name so you know exactly what to expect Jim C. was the technician assigned to my home to do the job. He was very friendly. He was helpful, he explained things which put me at ease regarding my problem. The whole process was fast, easy & efficient. I'm very pleased. He left everything clean & the job done. I will use them again.

    This was hands down the worst experience I have had with a company like this. The guy they sent…read moreover didn't do the job right at all. Then they tried to blame it on me, and gaslight me that the before pictures showed "exposed wiring" when they clearly didn't. Then in the process of coming back to "fix" the job I was told he was going to leave my property to get a part and Come back later. No. Instead he pretended to leave, and when I went back into my house, snuck back and did unauthorized work. I also had to tell the guy to stop touching me repeatedly. The owner of the company said to me clearly that he thinks it's just fine and dandy for his employees to be touching customers. And I'm a man. I wouldn't let this guy in my house if I was a woman with that attitude. His "manager" also thinks it's ok to bully customers in the phone and mock disabilities. I have all of this documented on my RING camera too.

    Vincente R Anthony - contractors - Updated August 2026

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