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    ViNa Nails

    4.3 (42 reviews)
    InexpensiveNail Salons
    Closed • 10:00 am - 7:00 pm

    Services - ViNa Nails

    Manicure

    Manicure and pedicure

    Nail fill-in

    ViNa Nails Photos

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    I will start by saying I have visited this salon before and had a great experience. However yesterday I returned for a pedicure, and the lady cut a chunk out of my big toe. I was bleeding all over the towel and she kept spraying alcohol on it and mashing it with cotton balls which was very painful. I'm glad she was diligent about sanitizing it so I don't have to amputate, but omg I did not enjoy this experience. I was in pain the whole time and I felt like she spent more time doing surgery on my toe than she did working on my feet. I still have callouses on my heels and toes and she didn't touch the cuticles on my nail beds. Honestly I wouldn't have thought twice about this and could have just moved on, because mistakes happen and I know she didn't mean to....BUT, I was charged full price for this service and that's why I'm here leaving a review. I'm not one to complain or ask for freebies because it makes me uncomfortable. But honestly I was caught off guard because I didn't expect to have to pay for this experience. At least not full price anyway. I work in customer service and in my opinion you don't charge people for injuring them. I will not be returning to ViNa nor be recommending them to friends. I hope this review encourages ViNa to step up their customer service and they do better in the future.

    Brylee R.

    The service is amazing! The staff is always so kind! I just love the atmosphere here! My nail look exactly what I asked for!!

    Christine P.

    Did ok job, however reusing gloves which is gross, it has been used multiple times. As cheap as gloves are you would think they would splurge the few cents it costs

    Dip ombré
    Cat F.

    My dip ombré was beautifully done by AK. My right pinky was cut far too narrow, unfortunately, and the upper color was more white-toned than I asked for--I specifically asked for a nude tone as the base. I wish communication had been better. If I had known my right pinky was cut too narrow, I would have been okay with him cutting off my natural nail and replacing it with a tip to correct it. Because of that, I am giving 4 stars for my experience.

    Nails done at Vina Nails
    Jayne K.

    They did an amazing job! I came in as a little all in, showed the owner a picture and she nailed it!!! I can't wait to come back!

    Abigail P.

    This place is so good and worth the price! The most delicate and least painful acrylic removal I've ever had, and only $10! I got acrylic removal, new acrylics put on, and gel with a design. Total was only $55 which is pretty cheap for how good of a job they did. They really took their time and had good conversation with me as well! 100% will be going back here. Also, they have regulars that drive over an HOUR to get their nails done. If that doesn't show you how good quality it is, I don't know what will.

    Awesome gel nails and getting a revitalizing pedicure!!!!
    T O.

    Fun team working here. They are good at their job. They also follow COVID-19 protocols!! I called them & they were able to get me in within 30 minutes!!! Mai is awesome& has such a great energy!!!! Thanks ViNa Nails!

    If I could give more stars I would. Mai was one of the most amazing people I've ever met. She was beyond amazing and kind and I wish everyone could have their nails done by her. I've always searched for places in knoxville to get my nails done but this location by far is the best I've ever visited. Mai If you read this, thank you so much for all the knowledge and kindness you offered me. And I can't wait to get my nails done by you again.

    IM OBSESSED!! Nails so cute, great customer service. I had so much fun, they really took of me. Would recommend to anyone.

    Halloween nails courtesy of ViNa nails

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    4 years ago

    Best nail experience in Knoxville! I commute 30 minutes because no one else compares!

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    5 years ago

    Family vibe they love what they do and they are so good at it. I got such a good set of nails. Super smooth no bumps. Thank you John.

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    4 years ago

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    10 years ago

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    11 years ago

    A young girl named Ana did my gel nails. She did a great job! They looked awesome, she was super fast, and she was really nice.

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    10 years ago

    Staff was incredibly courteous and warm! Great service. They fixed my damaged nails and the price was definite reasonable!

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    7 years ago

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    Page 1 of 2

    Ask the Community - ViNa Nails

    Review Highlights - ViNa Nails

    “Mai If you read this, thank you so much for all the knowledge and kindness you offered me.”

    Mentioned in 4 reviews

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    Ombre Nails

    Ombre Nails

    2.0(5 reviews)
    1.6 mi

    unprofessional - overbooks and expects you to wait. i waited over 2 hours because they squeezed…read moresomeone in before me and they didn't apologize or nothing. just rude

    1 STAR -- Absolutely Unacceptable Customer Service…read more I honestly never thought I would be writing a review like this for Ombré Nails. I have been a customer since the salon opened and had been going to Yumi and Andy for years before they even opened Ombré Nails. I have supported them for a long time and considered myself a very loyal customer. Unfortunately, after my most recent experience, that loyalty clearly meant far more to me than it did to them. I had my nails done by Yumi herself--the owner of the salon. Within 2-3 days, my nails started lifting. I was out of town when this happened, so I couldn't return until I got back into town about a week later. During that time, one of the nails actually broke off before I was able to get back to the salon. When I returned, I had Yumi examine my nails. Yumi admitted that SHE had forgotten to apply the primer and told me that was the reason my nails were lifting. Let that sink in: the owner personally performed my service, the owner personally made the mistake, and the owner personally acknowledged that her mistake caused the problem. At that point, I expected the salon to do the right thing. Instead, I was still charged for the service. After acknowledging that the problem was caused by the owner's own mistake, I was told that the absolute most they could do was give me a 10% discount. After years of loyalty, I found that response incredibly disappointing. And somehow, despite everything, I STILL left a 20% tip. Yes--a full 20% tip. I was unhappy with the service, one of my nails had already broken off, the owner had admitted the mistake was hers, and I was still charged for the service--yet I still chose to tip generously. I wasn't looking for a handout. I wasn't asking for special treatment. I was expecting basic accountability and customer service. Businesses make mistakes. Nobody expects perfection. What customers should be able to expect is that when the OWNER acknowledges that she personally made a mistake that caused the service to fail within days, the business will stand behind its work. Instead, I was charged for a service that the owner herself admitted was performed incorrectly and was offered a mere 10% discount. This wasn't a mysterious problem. It wasn't something outside their control. The owner told me exactly what went wrong--and then I was still expected to pay for it. That is what makes this experience so unacceptable. After years of giving this business my money and my loyalty, I walked away feeling completely unappreciated and extremely disappointed. The nails lifting was the original problem. One even broke off. But the complete lack of accountability and customer service was the real deal breaker. I will absolutely not be returning. If this is how a longtime customer is treated when the OWNER admits that she personally made the mistake, I would strongly encourage anyone considering this salon to think carefully about where they choose to spend their money. One star because zero isn't an option.

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    Ombre Nails
    Ombre Nails - Salon

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    Ombre Nails - Nail salon

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    Nail salon

    ViNa Nails - othersalons - Updated September 2026

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