The hotel has a cute rooftop that is popular during sunset - although you can't really see much as…read morethe bar area is blocking the view. But nonetheless, it provides a romantic atmosphere. The cocktails were extremely pricey when we went in August 2025. I was here the first time in September 2010 and it was so nostalgic that I wanted to revisit the rooftop again. Snacks were provided with your drinks.

Stopped by for a drink, but the rooftop bar was closed for the season. The staff was very friendly!…read moreGorgeous location.

highly recommended. This place is the perfect location for a trip to Firenze. It is close to all…read morethe restaurants and visitor sites but still very quiet. The staff is attentive and friendly. They also accommodated my early check in request which I appreciate. Definitely stay here!

Residenza La Musa is a lovely eight room boutique hotel and was one of the highlights of our…read moreFlorence stay. The hotel is in an intelligently restored old building, keeping the authentic walls and frescos and blending them with modern amenties. Our room was quite large, with plenty of room to spread out during our seven night stay. A large, comfortable bed, A/C, clothes closet, safe, mini fridge, 50 inch TV - all made this feel like home. The bathroom is gorgeous: shower, two sinks and a tub. Privacy might be a concern for some: only a curtain separates the bathroom from the bedroom and the toilet door is all glass. The staff was incredibly gracious and helpful throughout - top-notch and the best we found in our 3+ weeks in Italy. Personalized attention and concern, very refreshing. The morning breakfast, kicked off with cappuccino, featured a wide array of cheeses, pastries, fresh-squeezed juices and a delicious Benedict. Asides from a short snack, this was heavy enough to tide us over till dinner. The breakfast takes place in an elegant side room: small, individual tables with table cloths gives it a restaurant feel. Perfect location on a quiet side street near the Arno River, letting you escape the intense crowds for a short time. We took advantage of a small convenience store around the corner to replenish bottled water and various sundries. We will definitely stay here if we have the opportunity to return to Florence.

We stopped here to take a look a few times at different parts of the day. It beautiful architecture…read morecan be enjoyed at any time. Best times are obviously sunrise and sunset. Not far from the Duomo or the statue of David if you are walking. Just be cautious of anyone walking up to you to try and tell you little trinkets. They speak many languages so saying no parlo Italiano doesn't always work.

The high-end shops are exquisite. Silver, jewelry, leather goods, silver & beautiful ornate…read morecraftsman pieces that are unique & very special. The gold, diamonds & gems glitter in the windows. Fifteen years ago I purchased a Beautiful bracelet that I still enjoy as well as leather and gold gifts here.

A delightful, gracious hotel right on the square at Santa Novella. Respectful and helpful staff, a…read morevery good breakfast with some hot food as well as usual Italian typical items. Room was immaculately clean and well maintained. Nice touches. When we checked out for an early flight we were offered a "breakfast" box to take with us without any extra charge Great location with walkability to all the iconic places, plus lots of local restaurants of great quality and style. A great week here. Will consider booking again if we return

If you are heading to Florence I highly recommend staying at the Hotel Santa Maria Novella. We…read morestayed in three hotels in Italy during our trip and all of them were great but this one stood out as the best! Beautiful views, wonderful staff, clean rooms, lovely breakfast, a restaurant and bar with ambiance and charm and a gorgeous rooftop patio. Planning to stay here again when we return! Our room had a coffee set up, hair dryer, toiletries, bathrobes, slippers and a safe. *we stayed in one of their largest suites that included breakfast, worth every penny! The views were amazing and the rooftop at night was stunning, and no one else was ever up there when we went so we had it all to ourselves

A well deserved 5 star rating. Classic Old World charm and elegance updated with impeccable service…read moreand quality. From afternoon tea in the lobby to drinks on the terrace during the Golden Hour this is a must splurge. Come dressed well and enjoy.

Exceptional hotel. The entire staff and Concierge team are some of the best I have seen in my…read moretravels. Food was great, rooftop bar newly renovated, rooms were clean, well appointed and spacious. Only wish was to have more English speaking TV channels when it came to winding down at night. Situated along the Arno River was within walking distance to anything you needed or wanted for your stay in Italy. Fun fact - Napoleon's sister Carolina Boneparte once owned and resided at the hotel and is buried in the Church across the street. Not to worry the ceilings were very tall! Hehe.

Lovely hotel in the heart of Florence. This is a wonderfully appointed hotel. My husband and I are…read morestaying in one of the Deluxe Double Suites (newer section of hotel) and it's awesome. What an amazing blend of chic modern Italian decor in a historic building. The hotel is clean, the staff is friendly and our room is well insulated so we don't hear the hustle and bustle of Florence outside. The rooftop bar, Disopra is fantastic! Great views, fabulous cocktails and yummy food. I definitely recommend Hotel degli Orafi.

While preparing for a night out in Florence, I needed an iron to smooth out my trousers from two…read moredays in a suitcase. As none was in our room, we called the front desk at Hotel Degli Orafi to request one. Instead of the typical, "we'll send it right up," we were told they couldn't provide one for "security reasons." Bewildered at how lending a guest an iron could present a security issue, and knowing that even most mid-level hotels routinely provide irons in guest rooms, I decided I needed to speak face to face with front desk personnel to understand what this meant. Because as best I could surmise, the only "security" issues that could possibly arise from use of an iron are 1) that I might use it to bash or burn my girlfriend (she's far too lovely for that), or 2) I might steal it. Neither of which I had any plan to do, nor gave hotel staff any reason to suspect. When I presented these two scenarios to the front desk attendant, and asked what other security issue might be of concern, she said a guest might burn themself. Seriously?!? In other words, the security risk they sought to minimize was not that toward third parties I might attack with their iron, nor to the hotel itself, were I to steal it, but rather it was the risk to myself they were concerned about. Of all the lame excuses she could have contrived, that one deserved a double take! In 40 years of travels, having stayed in dozens of hotels on five continents, never have I heard an innkeeper express concern for a guest burning themself with an iron! While her explanation was the lowest point of my Hotel Degli Orafi experience, it wasn't the only low point. See photos.

This hotel is beautiful and old and everything Italian that is good! Alessandro was our concierge…read moreand he was extremely helpful and kind and informative! The room was perfect but we were given extra blankets and pillows for a companion with a bad back. The breakfast was incredible and there was no way we could possibly leave hungry!!!! Thank you for being so accommodating and so welcoming!!

In 2019 we took a Rick Steves tour and this was our final hotel. It was great. Ac worked, morning…read morebrunch was fresh and all you could eat with plenty of choices. So near to EVERYTHING. We walked everywhere from the hotel. Rooms were clean with excellent bathrooms. Staff was great, funny and very helpful. We were just talking that we would love to go back on our own to Florence, and if we do, I will definitely book a room here.

Lovely old hotel exzudes charm in the Italian way. Incredible breakfast. Fantastic service. Perfect…read morelocation

the hotel was centrally located to everything walkable in Florence. eats, sweets, sites, really…read morenice, easy for drivers from the airport to navigate to. we travel with small dogs and the only drawback is that they dont allow pet carriers or pets in the daily breakfast indoors. I get it, some places to and some dont. But we did one day and then they were not polite about it after. The room we had was equally small though rustic and medieval. While Delta stays placed this as a 5 star hotel, it was defintely below that of many 5 star hotels, but the staff, grounds, location, likely made it 5 stars. I would stay again here for sure. fun rooftop view and great breakfast even though the dogs couldn't go, we just alternated going solo, with dogs in the room, but they really should allow smaller dog sizes if accompanied by a carrier.

Not lying, probably one of the worst hotel stays I've ever had across four countries. Check in was…read moreeasy and the man at the counter was nice at first. When we finally got to our room when it was ready at night; that's where everything went downhill. The hotel online said AC, turns out there is a law Florence has where no hotels are allowed to use AC for the time being? I'd say it's my fault, but there really should be a notice of the temporary change or a removal of the AC featuring on their website. The worst part? Rooms were so hot we were encouraged to open the windows.... Only to learn that an army of mosquitos were let into our room. We spent at least an hour battling the army and squishing as many as we could find. We had to sleep, and woke up to bites all over my arms and face. Even the next night with all the windows closed, we are still finding mosquitos so there must be a way they're getting in even with the window closed. The beds are hard and the pillows are PAPER thin, so uncomfortable. They only have a combo body wash/shampoo, which is the same scent as the hand soap... how does the hotel not have that separated or at the very least offer conditioner?? The hotel we stayed at in Venice with the same issue was WAY better than this one. The worst part - when we went to ask for more bath towels because our towels are COVERED in blood and dead mosquitoes, the man at the front desk tried accusing us of being loud at 2am "because neighbors commented." Are you joking me?! So inconsiderate to accuse. The convenience of the location to the adjacent town is nice, and that is LITERALLY the only perk. If you like a ton of stairs, uncomfortable accommodations and not as nice hospitality, I invite you to stay here. The charm of this place being old is just not worth the money, go literally anywhere else.

Centrally located, 5-blocks from train station. Because it's centrally located, there was a…read moremoderate amount of city noise. 3 blocks from Cattedrale di Santa Maria del Fiore and walking distance to most other landmarks. The reasonably-priced rooms were large by European standards and the staff was friendly, professional, and helpful to two first-time visitors to Florence and we always felt safe & secure. Breakfast was basic pastries, cereals, cheese, ham, yogurt, boiled eggs, juices, tea, and brewed-to-order coffee. Be aware that you'll have to climb a flight of stairs to get to the hotel lobby but once there, elevators take you to your room.

Why 5 stars? Because this is one of my favorite hotels I've ever stayed in…read more --- --- --- I do not think I can come up with something I didn't love about this hotel. From start to finish, we were treated like royalty. The room was absolutely GD ridiculous. We kept thinking that they put us in there by mistake because we did not feel worthy. When we arrived, the person who brought up our bags was instructed to do so after we had been in the room for a few minutes. It was almost as if the luggage was treated as dirty in terms of us having to see it being brought up. This strategically gave us a few minutes to oogle over the room. We really wanted a king bed after our last trip to Europe had us in some really small beds. What we didn't realize is that we'd be getting a full suite. Our only regret is not bringing along a friend because we certainly had the space for it. The couch was about as wide as a double bed. Every single corner of the hotel was perfectly designed. The entry way, the stairs, the elevators, the gym, etc. The service was excellent from start to finish. There was almost always a doorman when we arrived and departed, there to greet us with a smiling face. Even a few days before arriving, they emailed me and said, "if you need absolutely anything at all, we are at your complete disposal." That was not just talk -- they would have done anything we needed, it felt like! They also called us a cab for the morning of our early flight, which was very helpful. We truly loved it here and will never forget our experience!

We enjoyed every day at this hotel and were disappointed when we had to leave for Venice. I could…read morehave stayed here for months. They gave us a free upgrade to a room that included a suite, which had a separate living room area with chairs and a mini fridge. It also had two bathrooms. The air conditioning was the best we encountered. The room stayed cool even though it was the largest room we stayed in during our trip to Italy. Breakfast was really good. They had hard boiled eggs, toast, fruit, and croissants. They have drip coffee, and you can order espresso for a little extra. We made regular use of the rooftop terrace. The quality of the drinks depended on who was working. There was a fine young Italian man, and I mean fine, who made our best cafe latte. The older gentleman didn't have the same espresso machine skills, but the Bellini he made me turned out great. The location is perfect. It's not far from all of the major sites and it's right next to a bridge. I highly recommend eating and shopping across the bridge. There are less people and you can get better deals. The food on the other side of the bridge is full of authentic hole in the walls.