Went for a simple upgrade, came out with a lot of changes to my plan and bill i did not authorize…read more I even very clearly said do not change my plan or touch anything on my account. I am now trying to fix all the problems the representative messed up. Hope corporate customer service is actually helpful when i call them and will be willing to fix this all for me.

Since my last review from 4/12/15. Im sorry to say things have really changed at this Verizon…read morestore. The person I used to deal with Sharom has left. There have been several others but this store can't seem to hire good reputable people who stay. The staff is always changing, and no one seems to be able to make a decision without getting on the phone and calling a manager. ( shouldn't the manager be at the store during regular business hours?) I came here to inquire about a new promotional plan I heard Verizon had. Free Talk, Text, and Data. I spoke to one of their representatives and I specifically told him I want to see if I can lower my monthly phone bill, and findout about their new free talk, text, data plan. My brother just got it on his plan and loved it and he was charged $85 per line for 4 lines that included tax.. I told the rep I don't hardly use data because I'm always on wifi,the rep agreed. The rep told me he could give me the FREE talk, text, and data plan for 5 dollars less then what I was paying. I figured it was good because now everything was unlimited and I would be saving a little more money. I asked about billing. My billing cycle is the 15th of every month. The rep told me my billing cycle wouldn't be until the 21st of each month and ignore any bills that came until then. Needless to say when I received my first bill it said I was past due because my billing cycle was still the 15th and the price was $125 and change not $96. I also had a cracked plastic protector which I paid around $40-50 dollars for when I got my new iPhone. I knew it had a lifetime warrantee. When I asked about replacing it he asked me my name, and the rep said I'm not in the system and that I didn't buy it from Verizon. Again, I knew I bought it from Verizon because I got it with my iPhone at the time of purchase from a corporate Verizon store in Succasunna. To make a long story short, I called customer service and they were extremely helpful. They were able to lower my bill, they found my name in their system and I was able to call and get a replacement for the plastic cover for $5.99 shipping. This guy at Verizon wanted me to spend another $40-50 on a new plastic protector. I'm very leery about returning to this Verizon store. I found out from a manager of another Verizon store that's some of the Verizon stores are independently franchised. A word to the wise, anytime you go to a dealer about your iPhone, tablet, Samsung phone , get everything in writing vs the rep showing you all the pricing on his tablet. These people are up there with car salesmen, a bunch of sharks!

Awesome guys! Did an excellent job and took care of everything I needed. They really know what they…read moreare doing here.

From the owner: AT&T, serving over 81 million wireless customersread more

Mike was so incredibly competent, patient and helpful. He immediately understood an extremely…read morecomplex issue and worked with me on next steps to resolve it. This place did not disappoint, highly recommend. Thank you!

From the owner: AT&T, serving over 81 million wireless customersread more

I had just the best experience in this store. Customer service was above and beyond. Extremely…read moreimpressed !!

John was a life saver! I had just moved to the area and was not able to get internet installed due…read moreto COVID-19. So I had purchased a hotspot modem to use during the interim. When I called AT&T customer service to activate the modem they disconnected my cell phone service!!!! Suddenly I had no phone, no internet and did not know the area!!!! Fortunately I found the AT&T store and John got my phone and modem all working again the next day!!!! Thank you!!!

I received excellent service from John at this location today. I went in hoping to get a phone on a…read morepromo, but unfortunately they didn't have the phone in stock (phones with higher memory are typically ordered and sent by mail). Ultimately, since I needed the phone same day, I got one with less memory (bummer), but John patiently helped me consider all options, called several stores to check to see if they had the promo pione, etc. I can't say not a bit disappointed for waiting till last minute and missing out on a higher memory option (512mb versus 128), but here I am.

From the owner: Visit the T-Mobile store in Plainfield and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 102 W Front St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My husband's phone looked like it had been smashed by Bruce Banner so we took it to get fixed…read more Repair was quick and w/o issue. I would use this place again.

We brought my daughters old iPhone for a fresh battery replacement. He originally replaced the…read morebattery and the phone would not charge after we left . Called him up the next business day . Brought back the phone and all good . Fair prices and great customer care here .

I recently had the pleasure of having my phone serviced by the phone guy. I highly recommend him to…read moreanyone who needs help with their phone. He is professional, knowledgeable, and so nice! He had my phone in tip-top shape quickly, at a very fair price. I've found my go to phone guy! Thank you!

Great quality work, great communication with the owner, better pricing than anywhere else I looked…read more I'm sure I will be a repeat customer!