Went for a simple upgrade, came out with a lot of changes to my plan and bill i did not authorize…read more I even very clearly said do not change my plan or touch anything on my account. I am now trying to fix all the problems the representative messed up. Hope corporate customer service is actually helpful when i call them and will be willing to fix this all for me.

Since my last review from 4/12/15. Im sorry to say things have really changed at this Verizon…read morestore. The person I used to deal with Sharom has left. There have been several others but this store can't seem to hire good reputable people who stay. The staff is always changing, and no one seems to be able to make a decision without getting on the phone and calling a manager. ( shouldn't the manager be at the store during regular business hours?) I came here to inquire about a new promotional plan I heard Verizon had. Free Talk, Text, and Data. I spoke to one of their representatives and I specifically told him I want to see if I can lower my monthly phone bill, and findout about their new free talk, text, data plan. My brother just got it on his plan and loved it and he was charged $85 per line for 4 lines that included tax.. I told the rep I don't hardly use data because I'm always on wifi,the rep agreed. The rep told me he could give me the FREE talk, text, and data plan for 5 dollars less then what I was paying. I figured it was good because now everything was unlimited and I would be saving a little more money. I asked about billing. My billing cycle is the 15th of every month. The rep told me my billing cycle wouldn't be until the 21st of each month and ignore any bills that came until then. Needless to say when I received my first bill it said I was past due because my billing cycle was still the 15th and the price was $125 and change not $96. I also had a cracked plastic protector which I paid around $40-50 dollars for when I got my new iPhone. I knew it had a lifetime warrantee. When I asked about replacing it he asked me my name, and the rep said I'm not in the system and that I didn't buy it from Verizon. Again, I knew I bought it from Verizon because I got it with my iPhone at the time of purchase from a corporate Verizon store in Succasunna. To make a long story short, I called customer service and they were extremely helpful. They were able to lower my bill, they found my name in their system and I was able to call and get a replacement for the plastic cover for $5.99 shipping. This guy at Verizon wanted me to spend another $40-50 on a new plastic protector. I'm very leery about returning to this Verizon store. I found out from a manager of another Verizon store that's some of the Verizon stores are independently franchised. A word to the wise, anytime you go to a dealer about your iPhone, tablet, Samsung phone , get everything in writing vs the rep showing you all the pricing on his tablet. These people are up there with car salesmen, a bunch of sharks!

Stopped by Jimmy's to get a screen replaced. JImmy was very personable. Repairs were completed by…read moretime promised. Cost was very reasonable. Definite recommendation

From the owner: Jimmy's Cell Phone Repair specializes in mobile electronic repairs. We repair anything from cell…read morephones, tablets, and laptops to video games, drones, and more! If you have an issue with your device, come to Jimmy's for all your mobile repair needs!

BEWARE! They accessed my phone WITHOUT PERMISSION to leave a 5-star review after I dropped my phone…read moreoff for repair. Do not trust them with your phone! I only noticed it because they were dumb enough to reply "thanks Samantha!" to the review and I got an email notification. The worst part is they couldn't even successfully fix my phone... I was going to let it go because the guy seemed nice, but he damaged a sensor while changing the screen and couldn't fix it. If I wasn't still under manufacturer warranty I'd be buying a new phone. The original review that they left in my name was: They have some nice cool cases for my iPhone 11.

Buyer beware!!! They will not issue refunds even within 30 minutes after a sale. Rude and pushy…read moresalesperson. Bought SPECK product and then realized that I overpaid. I attempted to get a refund and basically was told NO and the rude salesclerk would not provide name or phone number of manager. Horrible experience.

Absolutely impressed with the service here. When my computer suddenly stopped turning on, they…read morewalked me through several steps over messages. They recommended I try replacing the power cord before bringing it in -- and that simple fix brought my computer back to life. It's rare to find a business that puts integrity and customer care first. Highly recommend.

Great service when my iPad screen cracked. The repair was completed within a few hours. I highly…read morerecommend!

Ive shopped around New Brunswick, Plainfield, Edison and Knights had the best Price in town but not…read moreonly the best price phenomenal customer service. He was empathetic to my situation from the time i called about pricing. He was efficient fixing my iphone XS Max in 30 min. This place is a hidden Gem. Its in the back of a hair salon.. he even warranties the screen for a Full year.. very down to earth and will work with you unlike the other place charging 220.00+ If your phone is broke go to Knights their complete professionals and experts!

From the owner: Knights Phone & Gaming Console Repair HDMI is ready to handle all your phone and electronic repair…read moreneeds.

The guy who manages the store is like a used car salesman. Everything with them is yea It will be…read morein tomorrow, only to no avail. I've been waiting for a phone from these people for 5 months, still nothing....don't waste your time, take business elsewhere

The owner, Neal Patel, is nothing but a crook. He lies over and over again through his teeth, and…read moremakes promises he knows he can't deliver on. I waited for months on money he owed me and he kept promising that he would pay me back, and I got nothing. His brother, Akash Patel is with him on his thuggery. Don't ever do business with him!