We visited the Verve Grill on Saturday evening with friends who had come to stay having previously visited another Village grill last year. We thought we would have the same experience, but how wrong we were.
We were seated and the chairs were filthy and stained, not a good start to the evening. We were asked if we wanted drinks, but we had come straight from the bar with some so declined and gave our orders for food.
Two of us picked a starter of 4 skewers of chicken on a grill which is £7.50 per head. To say that each skewer was smaller than half your little finger and just as thin would be too generous - they were minute, less than a bite size and very dry.
Over an hour later our main courses came. Two of us had sirloin steak and the waitress didn't know who ordered which one or how it was cooked - we guessed based on the potato choice, but it was wrong anyway. Medium was burnt on the outside and as dry as a bone inside. It was full of gristle or fat and just tasted horrible. We tried to request further drinks at this point, but there were no waiting staff around and they didn't return until 15 minutes later when we had almost finished our meals.
The plates were cleared and we were given the menus to select a dessert. I had had enough by this point and just wanted to leave. I was embarrassed to have taken my friends here, but the other 3 ordered desserts. The two men wanted what the couple next to us had - waffles with chocolate sauce and ice cream and my friend ordered sticky toffee pudding and custard. The desserts came after around 30 minutes and the men's desserts were nothing like the couple next to us - it looked like they had run out of the sauce and the ice cream! However my friend's dessert was presented with a separate little jug of custard. When I say "little", I mean tiny! The worst part was though that it had been used previously! There was only about half an inch of custard in it and there was dried in custard up to the top of the jug and over the lip! We asked for it to be changed immediately.
To be honest, I think we were all so shocked with the poor service and, being a little tired too from a long day, we all just wanted to go. Suffice to say, we will never be returning and I have submitted a complaint.
It was a very poor standard all around ... food, service, cleanliness and price for what we had. read more