I was excited to join this gym, Isabel gave me a tour of the place and even offered me a pass so I…read morecould try it out. Unfortunately the operations manager was very rude and unhelpful. I wasn't aware the kids club had a daily fee, and when I mentioned that she dismissed me and didn't even ask if I wanted to make a payment for the day. I would've paid it but she didn't even give me the option.

This is by far the worse front desk service of all LA Fitness in all Houston area locations, this…read morepertains primarily to the morning service as this is the time I visit. The service for the past 9 months has been non-existent. For the existing LA members let you facility know about the service so that the establishment can fix the situation. The service here has NO "acknowledgement", NO "have a good workout", NO eye contact, NO "Good Morning" NO INTERACTION whatsoever. Putting your scanner on the counter, continue to watch social media and not acknowledging the member is unacceptable. Front desk is the face of the company, first interaction with their members. I have brought this up to the facility twice and no clear outcome that is will fix the situation not with me personally but for this location. This issue was brought up six months ago and was addressed, it was a tad bit better for one week and back to the normal rude behavior. This comes down to the management team, listen to the members, bring up the issue, have warning and consequences and address the problem as needed. Domyour due diligence, check cameras, ask your morning members, or even ask corporate to do a survey. Once in a while the behavior is tolerable, as people we all have our own personal issues but nine months of the repetitive behavior is just not right. Think - what position is csr front desk? Happy smiling, contact service, fake it even if you have to smile service. I'm sure LA Fitness didn't hire someone to play on the phone during the shift to bring this attitude. Well, to be honest, local mgmt did address the issues, they pointed out to the intended front desk that I was the person to address this issue. That person now knows who is complaining and my service from the front Desk is solved but they does not do justice for the other members of the facility, I have nothing personal with this person and nothing against that person. If I was managing the facility I would have done better than treat this as an isolated incident. As very recent changes has seen that I am not the source of the problem but I am trying to do a service to the company. Anyways I have send in my cancellation mail, I will not be coming to this particular gym. On a bright side, As overall LA Fitness is pretty good, it was just this particular gym that bothers me a little, I am contemplating about canceling still because as a whole most All LA fitness facilities are satisfactory. Best regards to all

Our family just joined Bay Oaks. We love the welcoming atmosphere, the well-maintained facilities,…read morededicated pickleball courts and fitness classes, and the pool! My kids are enjoying themselves. The club events are reasonably priced, too, so families can enjoy.

This country club is absolutely pristine for hosting weddings. Large space allows for a full…read morewedding take place indoors, and the bar on the right side of the club is perfect for grabbing drinks. The background scenery is beautiful with the wide open view of a green, luscious golf course. The only thing I would recommend is possibly better and more restrooms!

Tennis with mom Pro john is hilarious…read moreVery knowledgeable Its always nice to learn something new And have fun at the same time

For the past four years, reds pool has been an exceptional family business. Kelby & Feenando have…read morebeen nothing but honest with us. They update you every week on the stats of your pool via email (including a picture after the service). Also they are a family owned business and I love supporting local businesses. I would recommend to anyone looking for a new pool tech.

I had a bad experience with this service. They do not actually vacuum the pool through the skimmer…read more They have a portable "vacuum" that doesn't actually catch debris or do a decent job. The pool stays mostly clean, so I wasn't a stickler about vacuuming each time anyway. But he wouldn't even vacuum it when he created a big DE spill mess into the pool after he failed to properly clean the filter. He was paid to clean my DE filter when I was there in order to observe but he refused to let us know when he was doing it twice. I'm a retired pool tech so I knew the mess that could be made if it's not done correctly. Sadly, I ended up with a pool full of DE. I called him back and again he came when we weren't home. He sent me pics that he had opened the filter, but we still had DE coming into the pool. (Kind of like throwing a vacuum cleaner bag back onto carpet! On the third time we called him over to open the tank, as I was watching him open it, he actually said, "If I'm being honest, there are some holes in the grids." This was the problem and the whole time I had a complete set of new grids there ready for him to use! Almost every grid was compromised with a hole or broken spines. He was an epic fail at filter cleaning and customer service and cost us a lot of time and effort that we paid him for. I always had to fix little things he could not or would not handle. They once left my automatic controller door open in the rain, which is a novice thing to do and could have been very expensive to us. He said he was refunding our payment for the filter clean and month of service fee we had just paid him when we terminated, but he did not follow through on that either. He actually quit after just being paid in advance for another month because he just doesn't like to cooperate with the customer or have it pointed out that he isn't treating us right. He sent a picture of the credit via email that he said he would refund, but he never applied the credit back to us. They refuse to reply when reminded of the credit we deserve. Big scam and waste of time and money with this outfit. What makes it even worse is that he purposely does not do a good job!! Only gave one star in order to post this warning.