I was recently at your Wanamaker location and would like to share feedback regarding my experience.
When I dropped off my items, the employee who assisted me was rude and dismissive. She did not review my items, simply took the bag, and handed me a receipt without any explanation. When my partner returned to pick up my items, based on his description, it appeared to be the same employee.
I later called the location with a few questions regarding pricing and the receipt. Unfortunately, the employee was unable to answer any of my questions, including a breakdown of the charges or basic pricing information. I then requested that the owner contact me, but I have not received any follow-up.
I find it concerning that an employee would be unable or unwilling to answer basic customer service questions or explain pricing and discounts. The coupons provided are vague, making it difficult to determine whether a discount was actually applied. This experience was frustrating, not because of the cost, but due to the lack of professionalism and transparency.
As a result, I will not be returning. I wanted to share this feedback so it can be addressed moving forward. read more