I started going to this laundry 6 months ago. It was clean, no hand prints on the carts, the young woman there wiped everything down, carts, machines, dryer door handles, washer door handles. She kept the floors clean. Now, on Sunday's that is not the case. I have pictures of what is left for hours on the floors and tables. Last week, 7-16 I used 2 $7.00 washers, full, and 1 $5.00 washer, full. I realized after I loaded the washers that I had forgotten my laundry soap. I told the attendant Melissa, that I had forgotten my soap and that I would be right back. Melissa took that moment of my despair to chastise me for forgetting it and said, "well you better hurry up". It was moderately busy with plenty of machines left. I asked her not to chastise me, I am a paying customer and it isn't fun for me to have to run out and get soap. I returned in 15 min, proceeded to wash and dry my laundry. I spend an average of $30 per week there. I have a serious back condition and must limit my time spent standing and in general moving. I am slow because of the pain. Therefore, my clothes get dry faster than I can fold and pack back into my tubs. I use 1 rolling cart per 18 gal tub. I sanitize them and use them throughout my time spent there. I watch my laundry so I free up dryers as soon as my clothes are done. I never leave my clothes in a washer or dryer after they are dry, not ever. When I am folding clothes, there are usually 3 carts full of clothes, sitting waiting for me to fold and pack. Melissa walked past me and stated, "You can't use more than 2 carts per table, that is a rule". I looked at the front desk, I saw no signs to that effect. My clothes have to go somewhere as I fold them. I am not going to wad them up in the tubs so Melissa can uphold her rule. I had thought twice about coming back to this laundry. It was unpleasant last week. I don't need unpleasant things in my life. I came back today, 7-23 and went through the same laundry routine. Melissa had not noticed me, or come to clean this part of the laundry, even though there as a coke can left on a small table, the floor had matter all over it, the carts were not wiped or tops of machines wiped down for at least 1-1/2 hours. I thought maybe she just had a bad week. I was at the end of the laundry routine before she came to my end of the place. She looked at me, with my 4 carts full of dry laundry and chastised me again, "You are using 4 carts again, you are only allowed 2". I asked her who her manager was, she stated she wasn't telling me. I walked away. Next week, if she is there, I will not go in. The cleanliness has stopped, customer service is deplorable, and I don't need to be chastised by anyone that I am giving my money to. I am a good customer. I don't leave a mess on washer tops, I wipe them off myself. I sanitize whatever I touch and leave it clean. I recycle all my empty laundry bottles, taking them out the door with me. I am kind and considerate to all and mindful of resources I use there. I am done, however, with being chastised by Melissa. read more