Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.

Excellent customer service, while I'm located out of their service area, they took time to asses my…read moreneeds over the phone and make recommendations to assist me. Wish I could tell you more, but from a customer service stand point they are first-rate, I'm sure their work would reflect the same high standard.

Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Hattie is amazing! She came out to inspect two fireplaces in the cabin we just bought and went…read moreabove and beyond, getting both of them into tip-top shape for a great price. She took the time to show us how to properly operate and clean the fireplaces and explained the maintenance they require. She also noticed we needed a replacement part, found a vendor where we could order it online, and returned to install it as soon as it arrived. She's incredibly knowledgeable- despite our fireplaces being older, she made sure they were safe, efficient, and ready to get us through the winter season. Highly recommended!

I can't recommend Hattie enough! She is patient, punctual, knowledgeable, efficient, clean (put on…read morebooties before stepping into the house!), friendly and very good at what she does! I am very happy with her service and would hire her again 100%!

So I called these guys and they were booked out like months in advance for the work I wanted done…read morebecause they're so busy. Which I take as a good sign, and all I wanted was a sweep done and nothing major so the wait was no problem. I was told I would get a call within a certain timeframe, I did, and the service guy even texted me to let me know what was going on as he was running just a hair late. Unlike other companies who just leave you hanging around wondering what's going on and not answering when you call to see what's up, so I appreciated that. The thing that sold me though was that when the guy, Ryan, got here and took a look into our chimney, he asked how often we used it and how long we'd lived in the house and et cetera. So after hearing my answers, he nodded and said the chimney was super clean and that he would get me a card so I could call him in another two years to take another look at it because there was no need to do anything this time. He could have just went on about his way and "cleaned" and took his time and I would have been none the wiser to it. That honesty is hard to come by these days. Will definitely be hanging onto his card to have him come back out. The *only* complaint I have is that they don't accept card payments, so you'll need to find a check or go to the bank to get the cash you were quoted. Even then that's only because they're a small business and the fees for the card stuff is crazy. So. Yea. :)

Our former chimney sweep retired and I wanted to make sure that we are ready for winter…read more Smoke Rise responded quickly to my request and was very reasonably priced. Ryan arrive on time and brought a dropcloth inside. He was upfront and honest about our chimney not needing cleaned. He went on the roof and advised us on some routine maintenance, but no needed repairs. I was really impressed by his honesty and will definitely reach out to him again.

We recently had Jeremy Swann inspect our fireplace after concerns about our gas log set, and the…read moreexperience was outstanding. Jeremy was thorough, knowledgeable, and took the time to clearly explain what he was seeing and why it mattered. He identified a fuel-type mismatch in our existing burner and carefully walked us through the safety implications. There was no pressure -- just straightforward, honest recommendations. Scheduling was easy, communication was prompt, and the installation of the properly configured log set was completed quickly and professionally. Everything was tested, explained, and left spotless. It's rare to find someone who combines technical expertise with clear communication and integrity. We're very grateful for Jeremy's work and would absolutely recommend him to anyone needing fireplace or gas appliance service.

Jeremy responded right away and made room in his schedule to fix my fireplace on the day before…read moreimpending bad weather. I was so thankful! He was super friendly, knowledgeable, and his prices were better than other local companies I contacted. I highly recommend him!

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

sometimes when you need a home repair you really hit the jackpot. such is the case with my…read morereceiving the services of A1 Cheiemny Service of New Market. the work was done well, and the cost was acceptable. but, aside from that things were fixed that were not part of the estimate. above and beyond is the appropriate observation. I would recommend that anyone who needs chimney work call A1immediately.

We contracted with John and his company (Trevaro) to build an outdoor fireplace and underdecking,…read moreetc. on July 2. We gave him a significant down payment and ordered materials directly to help as he said he had an opening in his schedule and wanted to move quickly but needed help with funds. We helped him and since (it's now August 14th) we have not had anyone here to work in nearly 3 weeks and don't have any updates. We are looking at our options to recover the fees and want to make sure folks know what's happening. We hope he makes this right and finishes our project and I'll update as we get more progress.

John with Safe Hearth Fireplace was so nice, honest and knowledgeable. He only did what was…read morenecessary and charged me accordingly. He did a great job inspecting our fireplace and if it ever needs repair or cleaning, I'll be giving him a call!

Denny is awesome, very fair prices, great workmanship and shows up when he says he is going…read moreto...what more is there to say about that...yes he really does show up when he says he is going to and that for me is a super A+++ alone. He is very professional, trustworthy, honest, respectful of your home and just a really kind person who cares that he does the job right for you and that you are taken care of with what you need to have done. I will be using him for all my fireplace repairs/issues from here out, he's a keeper for sure. Did I mention that he shows up when he says he's going to? Cheers! :-)

We needed a new ventless firebox and gas logs to replace an old direct vent unit. I contacted…read moreLight 'Em Up Fireplace Service and spoke with Denny Ireland, the owner, and he responded promptly. He came to our house and checked out the job, gave us a quote to remove the old and install the new. We set a date to start the job. After removal, he made all the correct measurements, reviewed the new unit with us that he recommended and then ordered the new unit, picked it up from supplier and installed it the following day. Denny is very professional and precise in his work ethic, honest and trustworthy and we were extremely impressed with the total job performance. The bottom line: It was a very pleasant experience and we are 100% satisfied from beginning to end. LBR

Renovating an old cottage in Tryon and had Etowah install an insert wood stove. They are very…read morefriendly to deal with and did a great job on the install. I will be using them on my next purchase and install in my master bedroom. I would definitely recommend Etowah to friends and family.

We bought gas logs from them..Very knowledgeable and friendly. Nice facility, and a good staffread more