This place is run by an incompetent staff in both locations. 4 orders placed & all of them have be…read moremessed up in some shape or form. For example I was given wrong stock quantities several times over phone and in person I was told not to worry about it they had lots of that tile. Then when it came time to go and place order they were sold out !.. THANKS GUYS I appreciate . They even bungled up one of my returns - of a regular stock item . They seem to make up rules as they go along or feel like, I was told to return it to the other location in Asheville ? I was trying to get an explanation of what is the difference? IS it not the same company ? Do you really want to inconvenience your customers? I reminded the clerk that I actually paid for the items here and she was reluctant to return my money. But did after causing an argument. You are so much better of with a box store not sure how they stay in business with staff like this..

Awesome store with a huge inventory. The employees are very knowledgeable and helpful. Prices are…read moregood too.

First I would like to start off saying that the staff is both friendly and knowledgeable about your…read moreflooring needs. Great quality for a good price and honest hard working installation and delivery team. They have a great selection displayed in the showroom in a calm atmosphere.

We used blue ridge on a Hardwood refinish project in December. We are super pleased that we were…read moreable to get it done as promised before Christmas and the floors came out perfect. I highly recommend the team at blueridge floors

I'd give less than 1 star if I could after my experience today. I've been here several times in the…read morepast and bought some wood previously. I feel like I got judged and discriminated against today by the owner Mark. First time I met him was today. I inquired about tarped wood sitting in the parking lot. Rather than helping me, he seemed more interested in removing wood that he wanted to plane and sell and I was a distraction to his newly found treasure. As we were walking to go back in the store, he basically dismissed me. "Okay, thanks for stopping by." He literally stood in front of the door. I said, "I am sorry, did you assume I was not going to purchase the wood we looked at or look at anything else?" This was very insulting... He said, "that wood is very expensive. This comment alone told me that he judged me as someone who couldn't afford what I was looking at. Bad news for you is that I can afford it and your discrimination doesn't deserve a penny from me. Owner (Mark) don't bother responding. A response from you will never convince me that you don't discriminate. BTW: This place is way overpriced! Some of the stuff looks like garbage picked up off the side of the road.

We bought Canarywood from some country that the owner went to. I can't remember it's beautiful…read more They've got very rare wood and nothing like we've ever seen. My husband was a remodeling contractor and we have done some fabulous work because his purchase.

As first-time out-of-state homebuyers moving to Asheville, taking a leap of faith on vendors while…read moreliving across the country felt incredibly risky. From the very first phone call with Leicester Flooring, though, we immediately felt taken care of. What started as a quote request quickly turned into a warm welcome to Asheville, they were genuinely kind, helpful, and made us feel excited about planting roots here. We hired them to uninstall old flooring and install carpet in two bedrooms, and having access to the Shaw Pet Perfect line mattered a lot to us since we have a dog. Their pricing was fair and reasonable, but what stood out even more was their professionalism and follow-through. Because we were still living out of state during the installation, we had to put a tremendous amount of trust in them. They absolutely delivered. The carpet looks fantastic, communication was easy, and they followed through on exactly what they said they would do. Since buying our house, we've worked with a wide range of contractors and vendors for home improvements, and Leicester Flooring has genuinely been one of the best experiences we've had: on time, on budget, easy to work with, and (refreshingly) without delays. For anyone local or moving to the area, I would highly recommend Leicester Flooring. They helped make a stressful season of transition feel easier, and that means a lot.

We were extremely pleased with Leicester Flooring in Hendersonville. Customer Service is top…read morenotch. Steve Brady was great to work with. He answered our questions and gave useful tips on choosing flooring. They have a wide variety of flooring to choose from and a spacious showroom with samples. They did a great job in installation this week. Their pricing is reasonable. I give them a 10! Top notch organization!!

Terrible return policy....25% of purchase price. We have been customers of Christie's for several…read moreyears having spent thousands of dollars as our home built. Recently we went back to select sconces for our bedroom. The items we ordered were not in stock and delivery was delayed four months after purchase. The sconces were not as we envisioned. When we returned them, within one week of receipt, we were told the 60 day return policy starts on the day they were purchased not the day they were received. Although not listed anywhere on the paperwork or order we were told it does appear on the website. Crazy policy, as how is it possible to determine if the item is acceptable prior to receiving it. Last time we will go to this business. See less

Don't order from there if you don't like it you have to pay 25 percent restocking fee if you take…read moreit home for 10 minutes. Don't buy anything that is hanging in the store there is no returns even if you bring it home for 20 minutes and it doesn't go.

I Spent weeks researching oak wood flooring. To match what a portion of my condo already had. I…read morewent to at least 6 wood/carpet stores in Asheville and nearby towns. Don't waste your time. One Stop Flooring was the best in customer service, family oriented, best price and quality. The company is trustworthy and had a very reliable installer. Randy is the best. He was very good at installing, on time and finished the job in a few short days. He also cleaned up so nice, I had very little clean up. I highly recommend One Stop Flooring. The handyman, at my condo, recommended I check this business out and he was so correct.

We bought our flooring from One Stop 3 years ago and recently had an issue with the flooring…read morestarting to separate at some joints in the LVT. We called Aaron the new owner and he personally came out and made it right himself. He is good to his word that he will take care of you and if we need flooring again he will be the one we call. The quality of the flooring is fantastic we have big dogs and two Teen/preteen kids and so far not a single issue with the flooring.

We worked with Karen at Gennett to select the flooring for our new house. She was very…read moreknowledgeable and helpful. She educated us on different products, woods and made suggestions for our house. She was very polite and let us talk thru what we really wanted. She helped us choose the perfect floor and we are very happy with the results. Thank you for a great experience!

I needed help with office hard wood floors and was looking for a specific stain. I decided to…read morecheck out Gennett and the lady knew EXACTLY what I was looking for! I explained the situation and she took me back and showed me the example sample of what I was looking for. Incredible place! So knowledgeable!

Love my neighborhood hardware store! Usually they have the thing I'm looking for and help put…read moretogether. Always friendly and helpful these guys are wonderful!

This was my first visit to this.. I'm assuming locally owned hardware store. I purchased over 400…read morepounds of rocks for my flower garden. While everyone was very friendly, my only complaint about this business was with all the strong young men that assisted me, weighing my rocks, when I went to load them in my car no one offered to help me. I'm almost 70 and while I'm perfectly capable of lifting and loading my car it would of been nice to have an offer for help. I like to support the local business but if I had gone to Lowe's they would of offered assistance. Since I do have a choice of where to go I will try somewhere that puts customers above all else.