Same as other reviews - *** BRANDON*** Buyers Beware! Worst Customer Service I've ever experienced…read moreby Brandon who is also the manager. This guy is a HOAX! Rude, inconsiderate, doesn't care about customers' needs, doesn't listen. Stay away from these people!!! Ended up purchasing a lock from a different supplier, I would rather pay $200 extra, but have a company that is there to help their customers and see through with their needs. Use these guys instead https://www.amerisponse.com/

This company does not care about delivery speed. Took over 3 weeks to get 65 screw eyes they said…read morethey had in stock.

Good evening. I am not sure if this is the correct place to offer my experience at the Upper Darby…read moreHome Depot. ... I'll get straight to it: I bought a "dog ear" fence panel, but I needed it cut to take home. I bought my own tools but the blade broke so I took the panel inside to the deck department. That is where I met a young man named (Kaylay). I really hope I spelled his name correctly. He had just finished with another customer and he turned and saw my fullishmess. He smiled and said that the power tool would not work, but he found a nice saw that worked. It took us a few minutes to cut through the wet wood, but I struck up a conversation and come to find out he goes to my alma-mater. We talked about customer service and he had such a positive attitude about life and working for Home Depot. After he took care of me, another customer was waiting for a cut. I tried to tip him, but he refused "with gratitude"... If there ever was any person I would recommend for employee of the month, it would be Kaylay..... If there is any tuition reimbursement or scholarships, please consider him. He used problem solving skills to figure out my issue. I know this is a long review, but he deserves it. In today's climate, it's rare to find a young man with a pleasant continence and willing to go above and beyond. Oh yeah, I'm a disabled combat veteran and the veteran discount was an amazing addition. Thank you again, please reach out if you have any questions. Kaylay is his name... African American Male, brown line rim glasses, small afro, and beard... Thank you again. My name is Rev Dr Tracy G Mallory.

Terrible service overall. I reserved a cargo van rental 5 days in advance. I got to the location on…read moretime and asked a worker near the return section where the rental desk was and he said he wasn't sure and did nothing to help. Just stood there like a zombie. So I walked over to the self checkout machines, as I saw 2 workers standing there. I posed the same question to them and asked where the rental section of the store was located. The female employee said "It's by the rental section." No s%#t Sherlock. What kind of answer is that? I was asking where the rental section is located!! Why work if you don't wan't to do your job? Luckily the gentlemen next to her walked me over to the rental location. He explained it can be tricky to find and easy to miss if it is your first time renting. This is precisely why I was asking for help. FYI - There are no obvious signs that point to the location from within the store. Now... let's get to the service I experienced at the rental desk. TERRIBLE. Once I was at the front desk, I greeted the worker with a good morning and stated that I have a rental reservation for a cargo van. He looked at me like I came from outer space. He said nothing and basically moved in slow motion over to the register. He asked for me for my last name. Once he found my reservation, he swiveled the monitor towards me, showed me a QR code and said nothing. He just assumed I already knew the entire process. Strike 1. When I read what was on screen, it said to scan the QR code by using my phone's camera. Upon numerous attempts, I was not able to get it to work. I was basically told tough luck by this lazy worker. He said it was the only way a rental could be completed. But it wasn't just what he said, it is how he said it. What's with the freaking attitude? Do these people even want to work? I then said, there has to be a way to override a QR code. Perhaps a simple, alternative method. I was already in the system for the reservation and had all the required information. If the QR code were that important, Home Depot should have made this clear in the reservation email. The reservation email said to bring your license, proof of insurance and credit card. It didn't say anything about a QR code being the "only way" to rent a truck/cargo van. The worker literally did 0 to help and I demanded to speak with a manager. When the manager got there [I believe his name is Joe], he explained to me that they started using the QR code method 1 and a half years ago due to an agreement with CLEAR. So it is basically a new store method. Long story short, the manager said this was to protect the company from losing rentals. I explained to him that my phone wasn't scanning the QR code. He then showed me another method I could use by using the Chrome browser. Guess what... it worked. So the grumpy guy at the desk got to see that he was dead wrong (there was a workaround afterall). Of course he didn't apologize. He continued to move like a sloth and moved forward with my rental process. When it was time to take a picture of my license, CLEAR kept rejecting the photo. At no surprise, the worker next to the guy who was dealing with me said "You have to hit the white button to take a picture, man!" Again, it wasn't what these workers said but how they say it. And of course I know how to take a damn picture. The issue was CLEAR wasn't accepting the photo of my license because the picture was slightly out of focus due to poor lighting. So I had to find proper lighting to get it to work. Once I got past this step, the manager walked away and I thanked him before he departed. The worker at the front desk, however, continued to be rude and unprofessional. Not explaining anything along the way. He said "insurance" and not much else after that. He made a motion towards the screen and when I looked down, I saw a $973 figure. I asked him to explain this fee to me. Of course, he seemed bothered by my request. He reluctantly said it is what they charge per day if i dont bring the truck back. Pretty important don't you think? You would think he would explain such an important fee without my asking. What's the problem? Am I not allowed to ask questions? Wait.... there is more. I am aware that some heavy duty vehicles use unleaded fuel or diesel. So I asked a simple question as to which type of fuel the trucks and cargo vans use. I have been in situations where it could be either unleaded or diesel. Again, he didn't seem to want to answer my question. He mumbled the word "gasoline" as a response as he printed out my printed out my receipt. After that, he just put the keys on the desk. No thank. No have a good day. He didn't ask if I had any further questions. No patience. No assistance. Just a really bad experience all around. You would think with all the competition coming from Lowe's and Ace Hardware that Home Depot would prioritize customer service. I don't recommend this store. Look elsewhere for your needs. 0 stars.

Stephanie went above and beyond to help us get exactly what our restaurant was looking for. We…read morehad exactly what we needed with less then 24 hours. Thank you so much, we can't wait to do business again.

Actually this is a no star. The woman working the desk is miserable no social skills bad…read morecustomer service we left

Sometimes the store looks like it's just been looted. Check out the photo I took of the roofing…read morearea yesterday -- I was just trying to grab some J-channel and had to weave around grills, pallets, boxes... everything. The ladies working early in the morning are very kind and will help you scan your items. However, some products, like spray paint and patch filler, are dried out. Occasionally, the tools are even rusty -- like the steel rakes I've included in the photo. I saw one of the Pro Loadout guys push a cart from the lumber doors and let it roll freely down the steep parking lot, slamming into the cart corral. How long until they have to replace the fencing around the corral from this idiot's ramming? What if a child had been in the way? The rewards system feels like a scam -- but that seems to be the case at every Home Depot.

John helped me find items as he was in the paint section at the time. Gave me enough information…read moreto work with and I was glad to have him as a resource. The was another staffer available but John seemed more ready to answer and was on his feet more. It was about 30 minutes before closing. I considered another Home Depot open one hour later than this one as I am about the same distance between the two. However, my service experiences have not been as favorable at the one. Here, the people seem super nice and the store is pleasant to be around. A friend told me that delicate tape would not have been good for my purposes and going with the multipurpose tape was the way to go. I considered canvas paint cover but felt that I didn't need that level of material for the price that it was. John was very helpful for helping me figure that out. He also recommended the paint covers and I liked that idea a lot . Wouldn't have thought of it and nor my friend who plans to help me with a painting project.

Man. What a bummer. I was recommended these guys from someone I trust, but they totally left me…read morehanging. They are very poor at communicating. The services they offer are very expensive but cover various areas. I paid them a large amount of money for a specific tax request just to be told that my payment dud not include the service I requested. That was infuriating. These people know their field, I'm sure, but their communication is just horrible. They feel like a company that is stretched too thin to provide any level of competent customer service whatsoever. I will not work with these people again.

Engage CPAs is hands down the best investment I have made in my 14 years in business. Michael has…read morenot only been my accountant but he has served as my business advisor. Engage CPAs has helped grow and improve my business in many, many ways beyond the scope of what you would expect from your average accountant. They are incredibly responsive and I often hear back from them on my questions within an hour or two!

We stopped in the new Floor and Decor store since we needed to update our kitchen floors…read more I'm so glad we did as we found the perfect floor. Two different staff members stopped by and answered our many questions. I saw they also have subway tile backsplash so I will be back to pick that up. The quartz counter top was nice and at a good price. Our large order was ready in 2 hours . I'm glad I went and cant wait to see my new floor.

So let me start by saying this is my first time at this Floor and Decor location. Usually, I go to…read morethe Levittown location. Tried Moorestown, very unwelcoming. so I went to Springfield. There was a gentleman that was there who asked did I need assistance and went and placed Alyssia with me. Best thing ever, Alyssia was nice, kind, showed a comparison with the floor tile I was looking at first. Then she placed my tile and the shower tile floor I started looking for together. Magnificent!!!Alyssia had great customer service skills, an eye with design, and most importantly a peoples person. There are a lot of people who work with the public, but does not know how to engage with them. The cashier was nice along Koran, who Alyssia had assist us with the product purchase. The shower tile wasn't available at this location(sold out) but Alyssia found another location that have it. Even the gentleman who loaded my items was cool. This will be my new location. I may be spelling Alyssia's name incorrectly, but you all know who she is. Thanks again for everything!!!{:):)