So first off the doctors and hygentist were really great. The office staff are not. I set up an appointment after they said they took my insurance. I later recieved a $315 bill in the mail for a cleaning and some xrays. I called them to find out what was going on and they told me to call back on either Wednesday or Friday.
So on Wednesday they say that they don't take my insurance after all and please pay $315. After asking a little more they say "well you are going to have to submit this payment to your insurance company yourself, I will send you a superbill, goodbye."
So now the games really begin as I for months have been learning about how dentists bill insurance companies. I have been defacto working for the dentist spending many hours trying to resolve this issue. I have learned about superbills, codes for services, identification codes for dentists....etc. I wish I could bill back my time to the dentist for all of this. At minimum wage they would probably owe me by now.
Bottom line. They caused me this headache and they are doing little to help me fix it. They can't be bothered. Worst of all they are now billing me finance charges because this is taking so long to fix. Nice. Once this is all fixed they will problably come after me for the finance charges. read more