We are back in the theater. Husband wanted to see Mortal Kombat together plus dine in for lunch…read more Im very glad they have modified the menu to accommodate those of us who don't eat meat like that. This place stays clean and organized and staff is on point!

I love that they offer 20% off matinee even for online ticket purchases. I came in to watch a film…read moreat 2pm and while there was no signage, I did eventually realize I needed to order outside the theater for it to be delivered to my seat. Past movie theater experiences I've pushed a button on my seat, so surprise there, but my bacon chicken Mac and cheese was delish! (Even if it wasn't delivered with cutlery that I had to go get) The theater, including the bathroom, were clean and well stocked. The film was a delight, and the concessions workers that took my order was professional and quick.

Wonderful staff. My mom and I had a problem with this drunk couple that was sitting next to us and…read moretalking during all the quiet, emotional parts of the movie. I stepped out of the movie and spoke to someone who I believe was a manager, who kindly offered to intervene, and resolved the situation quickly for my mom and I. He was very friendly and I wish I had caught his name, but he really turned the experience around for us.

Staff are helpful and friendly. Clean theater as well. Reclining seats are a plus. Clean beverage…read moreand popcorn station. Will return again!

My go-to local multiplex. Friendly staff, visually attractive spaces, comfortable-enough seating…read moreand a good snack bar combine to provide a quality movie-going experience. Yes, concessions are expensive and yes, the ads/previews are 20-25 minutes long as of late, but this is the current state of movie theatres in general and I'm not going to hold this particular one accountable for these inconveniences.

Seating and sound were perfect to see David. Way to many coming soon ads. The ads were nearly as…read moreLong as the movie.

Saw a matinee on Saturday. Busy but not overcrowded. Jeremy at the counter was patient and helpful…read more Enjoyed our movie. Theater was VERY cold (despite having in long pants and sweatshirts). Pricing is expensive for even matinee tickets as well as snacks.

Commonwealth 20 is my go-to theater when I don't feel like making the trek to my favorite Regal,…read morebut also absolutely refuse to set foot in the Colonial Heights location (no thanks). Is it the newest, shiniest theater? No. It's a little worn and dated in spots, but honestly--it gets the job done. The bathrooms have always been clean, the theaters themselves are tidy, and the staff has been consistently polite, helpful, and professional every time I've gone. I only go during matinees because my one experience going at night was a little too chaotic for my taste (rowdy crowd vibes). But for daytime showings, it's quiet, low-key, and comfortable. The seats are decent, and the ticket prices are standard for any movie theater these days. My only real complaint isn't even about the theater--it's the eternal mystery of why someone will come sit right next to you in an otherwise empty theater. We have rows of freedom, people! Overall, it's not the flashiest Regal, but it's clean, reliable, and way better than some of the alternatives in the area. I go here pretty regularly when I want something close and predictable.

I couldn't type this review fast enough omg Lolol. So I just discovered an interesting policy I…read morehave never heard of (I'm not from Virginia) that does not allow me entry to a showing (Jurassic) if I'm 15 minutes "late". Ironically, I showed up late on PURPOSE to avoid the previews. I asked the reason for this policy, and the black female manager did not tell me the reasons. Her exact response was "we don't let anybody in past a certain time". (Redundant). I don't think it was a difficult question that I asked, nor did I present as nasty or flustered. I asked very plainly the WHY, not the WHAT, and she could barely make eye contact with me. I then asked "well, is it because it interrupts/distracts other patrons?" And she said "yes that's one of many reasons". Lmao Why she couldn't just share the reasons with me, was very unprofessional. Perhaps she's used to disgruntled customers and was prematurely impatient with me?.... But girl.... I am kind and being patient with this very weird theater lmao. Or maybe she actually didn't have the answer for me. Who knows. 1 Since late patrons are being stopped at the ticket booth, does this mean they're not allowed to purchase popcorn if the previews are about to end? 2 By this logic of interrupting other patrons, doesn't that mean we aren't allowed to use the bathroom once the movie has begun? Anyway, I asked for a refund which I could not get due to me purchasing my ticket via Fandango. My other option was to catch the next movie showing , which would be a $3 up charge because it's in 3D. I don't like 3D but at this point... I've already lost the battle I asked the manager..... "so do I pay for the $3 up charge via fandango, Since you guys have nothing to do with my initial payment transaction? " Of course the answer was no. I was obligated to pay them directly. (Capitalism?) My goodness... The inconsistency in conjunction with the weird nonchalant attitude of the manager was an unnecessary annoyance for me. Like... I can't get a refund NOR CAN I GET A CLEAR EXPLANATION?! I'm from NYC and have never heard of this policy before, so an explanation would have actually made things clear for me. But instead I was met with no eye contact and weird body language. I was sincerely confused and not being an asshole. I'm also an actress and therapist, hence my attention to personalities and communication. Anyway I ended up paying the $3 difference, and was then instructed to go inside the theater, 20 minutes early. LMAO !!! I guess she missed the part where I said I don't like previews (may I suggest a customer service course for all staff?) I asked "how much time do I have"? And she said "15 minutes". So I ended up waiting in my car. *sigh* This is why movie theaters are going out of business now . All this trouble, and overpriced movie snacks, when I could just wait for the film to be streamed online, with popcorn that doesn't cost $1,266. Bonus: I was here last week to see Megan 2.0. There was an afternoon showing, that my friend and I were unable to purchase online for some reason (the night before...) So we decided to just purchase tickets here in person, the day of. Turns out, the showing was completely removed as an option. From both the kiosk and the staff operating system. We ended up leaving and driving to regal cinemas near Ashland instead. I prob shouldn't have returned to this place after the Megan 2.0 issue, but I decided to give bow tie a second chance. But honey, I'm not baseball so there won't be any third strike options with me. This is my first (and last time) in RVA. Lord! I am realistic, so I do not expect for other businesses to thrive like the ones we have in NYC, but whew! It's very very very clear why it will never compare. I mean, Jesus... it's a slow Monday afternoon. The theater is VERY empty and this whole thing was so dramatic and avoidable. Maybe consider using this specific policy ONLY during peak hours? I'm no business woman, nor am I an entitled Karen, but im a sincerely confused out of town visitor who wants y'all to do better. Also, Please don't be harsh with that black manager by the way, it's not her fault that these policies exist. But she could definitely use a customer service refresher course.

The Bow Tie Cinema is my favorite place to see movies in Richmond. They always have multiple…read moreshowings of all the best movies as well as online ticket buying options, so you're able to go see exactly what you are hoping to with all of your friends and family. It's always keep very tidy and clean. The concessions are full of popcorn, candy, soda, and more. The parking lot is huge which is super convenient. Also the theater is located right across the street from multiple restaurants and even Gelati Celesti, so grab a bite before or after your movie to complete your fun day!

Great theater for that old school experience. I've been here every other month since moving to…read moreCarytown a year and a half ago. The organ coming put if the stage is cool. We went to see Alien and that was great! Good popcorn, beer and wine available in cans, and candy is available too--even old school choices like Snowcaps. We like sitting in the balcony. Very friendly people working the ticket booth and snack counter. 5 stars!

A true Richmond institution. I've been a regular at the Byrd since the 90s. And it is consistently…read moredelightful and offers such a unique and wonderful experience. Bob the wullitzer organ player starts out each show, to a crowd of regulars and fans cheering him on as his plays. If you haven't yet been to the Byrd during the month of December, I highly recommend a visit. It's especially magical during Christmas time. And for those who have not been, I don't want to ruin the surprise. But you will love it. Tonight, my partner and I went to see white Christmas. And loved singing along with everybody. Such a lovely night. And I never get tired of gazing at the ornate 1920s decor.

My partner and I have been here several times now. Our latest visit was for the rescreening of One…read moreBattle After Another. I ordered the tickets online, which was a seamless experience. We sat in the middle and the reclining seats were fantastic. The sound wasn't too loud or too quiet, and the moviegoers were on their best behavior. The popcorn and drinks are highway robbery. Show me a theater where that's not the case nowadays, and I'll gladly go there instead. The ticket checker was the same older gentleman we have seen on our multiple trips. He is always kind and helpful, providing accurate directions to the theater entrance. He deserves a raise in wages. It's hard to find good help nowadays. I've only been to Byrd Theater outside of this place because Movieland has everything we need in a movie experience. I definitely recommend it.

I'm surprised I haven't left a review at this theater yet since I've been here multiple times! They…read morehave upgraded the seats to this amazingly comfortable reclining chairs with a swing table and cup holder! Heavenly! So comfy! The theaters are smaller than many other movies theaters, so we really enjoyed watching out movie in a smaller more intimate space. The concession counter was empty (we went to a matinee) so we breezed Ruth through! The popcorn was overly salty but still good and fresh. Our server was friendly and sweet. The arcade was huge, but no Photo Booth, boo! And they still have a bar but it's off to the side now. I miss the Criterion but this movie experience was top notch! The Oscar's goes to....

16 screen theater with the latest movies. They do offer a rewards program via Criterion. You can…read moresign up online or here at theater. I purchased tickets using Atom app I which I could also choose our seats. The app was easy to use. You can link your rewards program number to your profile. It wasn't overly crowded. The staff and patrons had on masks. Patrons left a seat or so between them and others for social distancing. The concession stand was open for snacks and drinks. Staff was friendly and polite.

Criterion Cinemas is not to be confused with Movieland across the parking lot (although many…read morepictures here do just that). Both are run by Bow Tie, but Criterion shows limited release and indie films rather than the blockbusters at its larger counterpart. Criterion only has four viewing theaters, bathrooms, and a small concession counter. The theaters are very small, so it makes for an intimate experience. If you like sitting close to the screen you'll love it, because there's no other choice. For me it's a bit overwhelming, but I love their movie selections so it keeps me coming back. The seats are comfortable and it's usually much cleaner than the larger theater.