I came here for an afternoon treat for myself. The food, atmosphere and the overall experience were great. However, I felt like the French fries were not the best. read more

Poor Customer Service & Lack of Management Oversight and no sense of accountability or responsibility. My experience at Cinema Cafe Chester was extremely disappointing and reflects a serious decline in customer service and operational standards. We were the first customers to arrive for the Saturday, January 3rd, 5:45 PM showing of David. There was no greeting, no acknowledgment, and no attempt to take our order. Several staff members walked directly in front of us without any sense of urgency or teamwork. At one point, a server bluntly told us that they were "not our server"--with no effort to help or redirect us. After waiting far too long, I had to stand up and personally approach the manager just to receive service. To make matters worse, due to short staffing and poor coordination, the movie started nearly one hour late. This experience shows a complete lack of partnership among staff, poor training, and ineffective management. Customer service should be a priority--especially in a cinema café environment where timing, attentiveness, and professionalism matter. Management needs to step in immediately, retrain employees, and restore basic service standards. As it stands, this cinema's service is deteriorating fast, and customers are paying the price. read more

I've been coming here faithfully for years, so tonight was really disappointing. We came for the 9 PM show, got there early, and ordered right away. My boyfriend and I got our food, but my smoothie never came. We checked on it and were told "it's coming," then 20 minutes later the server finally told us the kitchen was closed so I couldn't get it anymore. What's frustrating is that if we hadn't flagged him down again, nobody would've even told us. Even worse, other people were still getting smoothies right before we were told this. The communication and work ethic from this server was very poor, especially considering the smoothie is mainly what I come here for. read more

Great place to have a dinner, drinks and see a movie with service throughout. All the basics - pizzas, sandwiches, fried foods, candy, popcorn etc. appropriate prices for drinks and food. Pizza is especially good with fresh dough but margarita is basically a regular cheese pizza with tomatoes. Got sundaes togo and they were so good. Service has always been excellent. Theaters, seats/tables and bathrooms were clean. Bartenders great and friendly. read more

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Decent price tickets though price is offset by food :) Food/ drink choices are fine. Quality is decent. Seats are large and comfortable. Above average theater experience ! read more

Visiting Cinema Cafe was my first time in a movie theatre since 2015, so it's safe to say it was very different than my past experiences. We reserved our seats in advance and checked in at the kiosk to receive our tickets. It was easy to locate our seats as the theatre was pretty small. It took a bit of time for our server to pop over since he was inundated with orders, but he was very friendly. I ordered popcorn and pigs in a blanket. It was a lot of food! The screen quality was good and the theatre as a whole seemed clean and organized. I'd return sometime. read more

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Had a showtime at 6:15, showed up at 6:10 and pressed the red button to order as usual. Weirdly enough the lady taking down orders for our row kept walking past us and took down other people orders. It kept going like that till 7, I decided to walk up to a waiter and asked if i could someone to take myorder down at my row because I was waiting for a while she said yes, more time went by and i decided to walk all the way out of the auditorium to speak to someone that could just take my order upfront . Someone eventually did and I sat back down and finally food arrived but same waiter didn't give napkins or straw or refill. Only showed up to give ticket and cash in the money. Update Just noticed I owed 39.19 I paid with a 50 and i should've been given back 10.81 but i was handed 9.25 so i don't know how that could've been messed up... read more

We love this theater for relaxation and enjoyment. Full reclining large seats, able to pick your spots, great drinks and apps. We always start out at the bar and get our drinks. This time we decided to order apps in the cinema and they came in a good manner of time. One thing I really liked was the new QR payment on the receipt. So simple and easy to pay for your meal. We always come back. read more

Cinema Cafe is my favorite theater in the area. The seats are all recliners and they have a full service menu, including alcoholic drinks. The ticket prices are the lowest of all theaters I've been to. Ticket prices range between $5-$10 depending on the time of day and whether it's a weekday or weekend. They're cheapest on "Wacky Wednesday." You can't beat the price especially with reclining seats. We've made our way through much of the menu. All the food is pretty reasonably priced and it's comparable to bar food. All the staff are friendly and attentive. They have a button you can push if you need assistance. read more

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I really enjoy going to Cinema Cafe, but lately there have been a few areas that could use some improvement. Pros: The pricing is affordable, and I appreciate that they send out free movie passes to locals near the theater. Their drinks are always great, they consistently show the latest films, and I love that they offer early screenings. Cons: Unfortunately, the food quality has been hit or miss--often arriving cold. While they recommend arriving early to place orders, the ordering process typically doesn't start until around the same time as before, even for early arrivals, which defeats the purpose. Some of the seats have also been broken and tend to be noisy, which can take away from the experience. That said, the staff are always kind and helpful, and I know many of these issues may be out of their control--they could probably use more support. I'll definitely keep coming back and really hope to see some of these concerns addressed, because this is a theater I truly enjoy. read more

My wife and I hadn't been to a theatre since before Covid, but decided to break The drought by visiting The theatre In which my son works. The employees were All agreeable from The ticket seller to The young man that waited on us. Found the seats to be comfortable once we entered the theatre. However, our second row seats were a wee bit too close for my liking. My bad! My wife had the tacos with shrimp and I the BBQ chicken pizza. We both enjoyed our food. Now that the drought is over, we might return again soon... read more

Cinema Cafe - BBQ pizza - Cinema Near Me - Chester, Virginia

I like the concept but it's not well executed. Doors didn't open till 10 mins before show time, took over 30 mins before our order was even taken and another 40 before we got our food...which was subpar...stale bun for a hot dog and the fries tasted like they'd been sitting a while. The fact they don't deliver food before the movie starts is very distracting and I definitely feel like I couldn't focus on the movie. Won't come again. I'll stick to regal and dinner after. read more

This is how viewing a movie should be. The seating is roomy, comfortable and the servers are attentive. All of the food and drink choices I have tried (pizza, salads, popcorn) have been very good. The facility is clean and well maintained. The parking lot is well lit. If you have time during the week, Whacky Wednesdays are a great deal. read more

This is a great spot, huge theaters, comfy seat, great service. I saw 28 Years Later "The Bone Temple" and I was not disappointed + the food/snacks are reasonably priced. The only problem I had was the little table attached to the seat was loose, so it would swing away from me if I wasn't hanging onto it. Wasn't ideal, but also not the end of the world. I'll be back. read more

I like being able to purchase tickets online and choosing my seats. So whether you arrive on time or late, your seat is your seat. You can order food and drinks, including alcoholic beverages, from the bar or from the comfort of your seat. The seats recline so, lay back and get comfy. read more

Cinema Cafe - Cinema Near Me - Chester, Virginia

The food has improved here.. I tried the chicken melt which came with fries & everything came out extremely hot & cooked well. Very good portions. The staff is getting better... They do need to clean the theatre better & fix the broken seats/trays read more

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I've been to Cinema Cafe twice now, and let me tell you--it really depends on when you go. First time was a date night with my husband. The seats? Chef's kiss--super comfy. The food? Surprisingly tasty (not just "good for a theater," but actually good). But... the atmosphere? Yikes. The hallways looked a little rough, and the theater reeked of weed--like someone hotboxed the whole place before the previews even started. Add in a crowd that was loud, rowdy, and seemed to forget they weren't in their living room, and yeah... not exactly the date night vibe we were going for. Fast forward to a weekday matinee and it was a completely different experience. Fewer people, much cleaner, and our server was incredibly kind. Same great seats, same solid food, but without the scent of a dispensary or the chaos of an unsupervised middle school field trip. Pro tip: skip the weekend nights unless you're into contact highs and chaos. But for a chill weekday matinee with lunch and a movie? Honestly, I'd go again. read more

Great time and very nice theatre. I had the best server named Richard. He was so attentive and offered great suggestion from the menu. The seats are very comfortable in that they reclined. They give you enough space between seats so that you are not necessarily touching your neighbors but you still feel a part of the group. I like that it provides a comfortable space for people to gather together and enjoy a great movie. The food came out, hot and fresh and I was delighted. I have to try some different offerings next time but I was glad to try the pizza for the first time. I suggest you come a little bit earlier than the movie time so that you can get your order in and not be interrupted during the movie. Theatre offers assistive technology for individuals who have disabilities. I was able to ask for a close captioning device so that I could enjoy the movie more clearly. PLEASE NOTE: Please fix the closed captioning devices. The arms are flimsy and they don't stay up during the movie. I had to hold the device in my hands the entire time. People who need accessibility should not have to work so hard to enjoy the films. read more

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We have had generally great experiences here. Especially with the sensory friendly movies. That is such a valuable experience! On occasion a staff member does not seem to fit the groove of the cinema and the level of service we expect there but overall it's quite enjoyable. By far it's our favorite place to enjoy a movie with our son who has medical challenges which says volumes about how much we enjoy this place. Also don't miss the social media experience. Lots of fun content. read more

Cinema Cafe - Boy in wheelchair entering cinema - Cinema Near Me - Chester, Virginia

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We went here to see Mincraft The Movie with family. The movie theater was really nice with reclining chairs. The food selection is expansive from pretzel bites to tacos to pizza to gyros. The service was good enough for us but some others may think it was slow based on the number of times you were waited on during the movie. The prices are reasonable between fast food and sit down restaurant prices. Overall, we had a great time. read more

This is our go-to movie place, mostly because it is the closest to my house. I do like how they have designated people to help bring you your food and take your orders. It is convenient to not have to miss the movie to get up and refill your popcorn like in the good old days. That being said, I sort of wish they had a call button at this theater like they do it some of the other ones, because I have ordered food before and not received it. The food all varies. Sometimes the popcorn is delicious and fresh and other times it taste a bit stale. The chicken tenders are always good, but they also sell out of those faster than some of the other stuff because it is the best item on the menu. The soda is sometimes flat and sometimes good. Nacho cheese is terrible. It's all sort of hit or miss. The theater itself is generally pretty clean and movies cost about what I would expect to pay for the movie. Their matinees are sometimes quite affordable. And I really like the summer movie series for the kids. We will definitely be back, if for no other reason than we like seeing movies and this theater is really conveniently located. read more

Got up and took myself to the movies for a horror matinee this morning. Everything went incredibly well thanks to LILY and DAIJA. I received EXCELLENT service from these two young ladies! The theater and bathrooms were clean and the movie was great! Will definitely be back!! read more

Maybe the best theater in the RVA area. Great sound, big screens, comfy chairs, decent food, and cold beer

Convenient to my house. I can eat and see a movie at the same time. Seats recline and are very comfortable to me.

Food is too overpriced, I mean the movies and stuff are good and great but the food.. last time I got a few things to eat and guess what the total was. It was 92.67. Are you serious. read more

I had never gone to a theater where food is served at your seat before 2/19/26. I always liked the concept though. Because we didn't purchase tickets in advance, we waited until the entire group got there (to make sure we were seated together). With everyone there by 3:15, we bought our tickets for the 4pm movie. My plan was to get there early so food could be ordered and hopefully eaten before the movie started (to avoid eating in the dark). The ticket seller told us we "couldn't" order at the bar (which would have made everything quicker) and had to wait for someone to come to our seat. They wouldn't allow us to sit down because they had not cleaned the theater. That took about 10 minutes. Our waiter told us we "could" have ordered the food at the bar before taking our seats. The waiter informed us they were short of staff. By the time we got our food, the movie had started. I had planned it out where we did not have to interact with servers while the movie was going on. This did not work out. It interrupted the movie experience, having the food brought to us during the movie, paying for it during the movie, and having other servers blocking your view while helping other movie goers. Two of us ordered the buffalo chicken subs, which was supposed to have ranch dressing. There is a red button you can push in order to request help at your seat. No one responded to us having two red lights lit up. Servers came into the theater but ignored our red lights. After waiting about 5 minutes, I finally began calling out to servers when they finished helping other movie goers. My calling servers during the movie may have interfered with others enjoyment. One of us decided to eat our buffalo subs dry without the ranch dressing (because it took so long). I was meet with a bit of sarcasm (from a waitress) when I finally was able to request the ranch dressing. The food was cold. However, the fries arrived warm and perfectly seasoned. I guess the lesson I got from this is order simple foods that don't require much in the order of condiments. I noticed some theaters were bigger than others. Maybe the wait staff spent more time in the larger seating areas. I will give this theater another try though. read more

This was the first time going to a cafe type movie theater. We did not try the food but just got popcorn and drinks. The price vs the size of popcorn was a little much seeing how you can't get refills. The seats were very clean and comfortable. The staff was nice and helpful and the wait staff was very on top of things. read more

Great option for food and a movie. It took a while for someone to take our order on our side of the theater. My nephew got the kids pizza and enjoyed it. The funnel cake fries were cooked perfectly, crispy outside & fluffy inside. read more

Cinema Cafe - Funnel cake fries - Cinema Near Me - Chester, Virginia

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Great movie, great bar, great sangria, customer service was friendly and professional read more

Cinema Cafe - Great cinema, great bar, great sangria - Cinema Near Me - Chester, Virginia

Great way to watch a movie! The wait staff was stretched alil thin I think. Love seeing younger people work. The bar and drinks were awesome. Good good. read more

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I've only been here once and my first time was enjoyable. Their website is a little janky but it functions. I bought tickets online. They're cheaper than other theaters like AMC. The theater is a lot bigger than I thought it would be and it's really nice. I had a lot of trouble scanning my electronic ticket thing so I went through the line and an associate helped me. You can order from your seat, which fully reclines. The food prices were reasonable and the options pretty expansive. The servers were nice, anticipated my needs and partnered well with the kitchen to get everything right. Their popcorn is really good. The drinks were good too! Corn dog nuggets were yummy and the fries were good. Wasn't a huge fan of the tenders but ready to try other things on the menu. Definitely will be back. read more

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Best movie theater in the Greater Richmond area. The best bang for your buck movie going experience out there. Large screens and comfortable seats. read more

I love this place! Perfect for families and the food is pretty decent too! I only wish we had more than one in Richmond, Va. With its range of family friendly options it would be nice if one could pop up on the west end. read more

The theater is in a strip mall with plenty of parking and lighting. The building is new and clean. The theaters are nice with reclining seats and swivel tray tables, the screen is large and crisp and the sound is booming. Also, the bathrooms were very clean and in new condition. We can't comment much on crowd distractions and we were two of four people in the theater. The process of reserving and buying tickets online was straightforward. We checked in at the front desk using our email to print our tickets without issue and proceeded to the theater. Unfortunately, the front desk didn't ask if it was our first time and didn't give any information about how the theater worked, so we tracked down an employee and grilled him. He was very pleasant and informative and let us know how everything worked. Turned out, he was also our server! So, after entering, proceed to your seats. A server will greet you and serve you throughout the movie. Just press the red button at the front left or right side of your chair. Be sure to order well in advance, as we found the service to be very slow. I ordered coffee and donut holes and they didn't arrive until about 45+ minutes into the movie. Also, be sure to consider utensils and condiments when you order or you'll be waiting 10-20 minutes for popcorn salt and napkins! IMHO, it's a great theater for a movie! We drove 30+ mins to get there and past two or three other theaters, and would DO IT AGAIN, if that tells you anything. read more

Cinema Cafe - View from the rear of theater - Cinema Near Me - Chester, Virginia

Strolled in on a cool October evening for a scary movie date night, highly recommend seeing Smile if you're into horror movies! This was my first time coming to Cinema Cafe we usually go to Cinebistro but they're temporarily closed Mon-Weds, and since this was a Tuesday, I heard about Cinema Cafe so we decided to check it out! I love the fact that the seats automatically recline with a push of a button, that was a unique feature that I definitely took advantage of! I love the menu options, I mean it's a huuuuge menu and we kinda went a little crazy we ordered drinks (non alcoholic but alcoholic was available) large popcorn, two pizzas, wings and onion rings then dessert was funnel cake fries (Out of this world delicious!) and fried cheesecake that came with ice cream needless to say we took most of it home in a to go box but everything was really good overall. The pizza kinda remind me of what they give you in a school cafeteria, but just ten points better so I'm not sure if I would order that again but it wasn't terrible. Everything was well worth the price which honestly is a lot more reasonable than I thought it would be considering all we ordered. I kinda wish the popcorn was a little warmer but it didn't take away from the fact that it was still really tasty and perfectly buttered we still finished most of the whole bucket. All in all I would for sure come again, the customer service was great and I love the interior of the building, and the eye catching Halloween decorations very on brand for the spooky season! read more

Cinema Cafe - Very spacious theatre, and recline seats. - Cinema Near Me - Chester, Virginia

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About to watch the ETERNALS. Movie date with Husband. Cinema cafe really needs an App like the other theaters. read more

Cinema Cafe - Cinema Near Me - Chester, Virginia

This was my first time visiting this cinema. My family has been there before and has enjoyed it every time. It was wonderful to me. It was clean and the staff was very kind. The Manager went above and beyond helping people. The service for food was perfect too. The food was delicious! read more

Went to see Bad Boys: Ride or Die and it was PHENOMENAL! Any who the reason for this rating. I purchased a small popcorn for about $5.75 and surprisingly, it's not served in a bag or a bucket but a metal grid tray... Really! Had I known, I would have purchased the kids tray and been done with it! read more

Cinema Cafe - Cinema Near Me - Chester, Virginia

I've been to alot of dine in theaters and this one wasn't one of the best. Nice cute lil neighborhood theater. I think my expectations were alil high cause In ny the theaters are a bit more fancier and comfortable. Went to see the equalizer 3 which was very good. The seats are ok but had some wear and tear. When the feature actually started I thought that maybe the lights would've got alil dim but they were still kinda bright. The food was mediocre. The peach Long Island was very good I give them that. But the service did take a while and there was alot of movement back and forth in the theater with waiters and waitresses running back and forth all throughout the movie which was distracting. read more

First time in this theater. Caught the first show on a Monday morning at 10:15. The theatre had clearly not been cleaned. Drinking glasses on the armrest among other things. Big turn off. Did not want to order food because of this. Wonder how clean the kitchen was. read more