Stay away from this dental office!
1. The receptionists will require you to sign a "privacy" document agreeing to privacy terms that they do not provide to you. I declined to sign the form. The intake specialist initially got frustrated and said, "Well, no other patient has refused to sign it. They never told me that the terms were not disclosed. They just signed it." In other words, he admitted that they require patients to sign forms for agreements that they have not provided to them. I informed him that, unlike the other patients, I read all documents before I sign them. I refuse to sign and agree to something that I have not been given. He thanked me for alerting him about that issue and said he will make me sign it later when he had a chance to re-print the document. He never did. Requiring patients consent to agreements that have not been provided to them is a deceptive practice.
2. I had a follow-up appointment for a particular dentist I had seen already. She was wonderful. However, she cancelled due to a sudden death in her family. The appointment was rescheduled with a dentist, the original dentist's brother, who I was reassured that was affiliated with the practice. Later, I found out that "Dr. Liem Nguyen" was NOT disclosed on the practice's website (https://www.victory-smiles.com/about-us/our-team) as a dentist affiliated with Victory Smiles. First, Dr. Nguyen have a poor bedside manner. He was rude, scatter-brained, and unskilled, unlike Dr. Pham, who was wonderful. He yelled at me in front of the dental assistant that he could not perform a cavity fill-in treatment to fit my retainer--a simple task that Dr. Pham initially assured me that she could do. My major concern is that this dentist attempted to administer anesthesia to me and he is not listed as a dentist affiliated with this practice. That is a fraudulent practice.
3. I flew back to Houston to have two services performed. I could not receive these treatments due to the unskilled, untrained, purported dentist named Dr. Liem Nguyen (if that's his real name). I would not have purchased a plane ticket had I known that he was not part of this practice. I HAVE ALREADY FILED A FORMAL COMPLAINT WITH THE TEXAS STATE BOARD OF DENTAL EXAMINERS ADDRESSING MY CONCERNS.
Finally, I will be proactive in saying that I am 100% sure that the office manager will respond to this comment. I will publicly vocalize that she tried to remedy the situation but left me waiting in the office for over 20 minutes after profusely apologizing for Dr. Liem Nguyen's poor behavior. I had already waited 42 minutes after my scheduled appointment time before ever seeing a dentist and could not wait any longer. The office manager and the dental assistants are wonderful, kind people. But the office manager NEVER called, texted, or emailed me to follow up with what she was going to do to remedy the situation since I had flown from Boston to receive treatments. This office needs major improvements. Avoid this dental practice!!!!!!! read more