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Victoria-Stephen

5.0 (2 reviews)
ModerateGift Shops

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The Mercantile

The Mercantile

4.7
(37 reviews)
38.5 mi

I want to start by saying this is not the first, second, or even third time I've had a poor…read moreexperience at this location. Unfortunately, there seems to be a consistent lack of customer service, consideration, and basic empathy. During my most recent visit, the woman I spoke with...who had glasses and shoulder length hair...was in the middle of making soap, which I understood she couldn't immediately stop. However, when I explained what I was looking for, instead of offering assistance or even a bit of understanding, I felt completely brushed off. This same dismissive attitude has been present every time I've visited. Because of these repeated experiences, I will no longer be a customer, and I won't be recommending this business to anyone...

I revisited this place once in a long time...and I was sad to see that most of the merchandise was…read moregone! There were only a sprinkling of items on sale (like a few T-shirts, sunglasses, and some miscellaneous items), so still a bit to check out. More than retail, it seems the place is now more of an artsy crafty place than a retail store. The entire place looked bigger...more space, since less retail. I thought they should have had some overhead music to fill the empty space, and give it more of a vibe. They still had this bar area, where they served wine (aside from the Jackass Cafe in the back). Still, I love the big, wide, open space that this place has to offer...and its Bohemian vibe. And did I mention their awesome artwork on their walls - both inside and out? I left the store thinking I should partake in their jewelry making on my next visit!

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Victoria-Stephen - giftshops - Updated July 2026

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