I last rented a car from National Car Rental at Winnipeg Richardson International Airport (YWG)…read morenearly 7.5 years ago. This review is long overdue. I recently flew into YWG because my round-trip plane ticket was cheaper ($301) versus flying in and out of Minneapolis-Saint Paul International Airport ($1200). My plan was to fly into YWG and do a seven-hour road trip down to the Twin Cities, similar to what I did when I lived in Minnesota, but shaving off an hour from what I used to do going home to Rochester. With gas fill-ups, it was still cheaper. It was a time-money tradeoff. YWG is a small airport. Most National Car Rentals at airports have Emerald and Executive sets of lanes where you select your car, do a quick registration check-in, and leave. It's not the case here. You need to visit the car rental counter first. National, Alamo, and Enterprise are under the same Enterprise umbrella. I managed to get Jamar at the Alamo counter. He was personable, helpful, and friendly. He found my reservation. He let me know that Winnipeg has even more speed traps and photo radar cameras these days. His mom recently went over the speed limit by 10 km. A camera caught her speed and she had to pay $380. Yikes! We discussed what vehicles were available. I went with an SUV because I like sitting up high, which is a change from driving my beloved Toyota Corolla liftback. I rented a Volkswagen Taos, which I hadn't driven before. I got my keys and headed to the rental lot. I got another nice man there who directed me to aisle 4. I found my rental vehicle. I was pleased with its condition. I put my luggage, backpack, and me into the car. I was off and running. I drove a lot. My final mileage was 2,283 km. I absolutely enjoyed driving this vehicle. It was smooth and quiet. Android Auto worked well with my phone. What do I miss about this vehicle? The heated steering wheel. It's a luxury feature, but it means a lot when the temperature dips and you have a warm, hands-on driving experience. I fuelled this car a number of times. It was straightforward popping the gas panel with a button on the driver side and fuelling on the right side of this vehicle. Returning this vehicle was a breeze. You make a right turn just before the Courtyard Hotel. I got the nicest woman who made sure that I was happy with my rental experience. I returned this vehicle with a full tank of gas. I am fortunate to get a corporate discount renting vehicles with National. I had an excellent experience and am thrilled that my rental had unlimited mileage! (78)

My Experience at the Winnipeg Airport location was positive. Not being familiar with the city the…read morestaff were very helpful providing guidance and traffic recommendations to the locations I needed to visit. Car was great, clean and new. Will recommend my colleagues to use this National location. Dan

Their exceptional customer service representatives were an absolute pleasure to do business with. I…read morecertainly have no hesitation referring your company to my friends and colleagues. Thanks for taking the time to answer all my questions Felecia and Kristina!

I had to deal with them because I was renting a car as part of an Autopac claim. The service was…read morelousy. They made me wait almost an hour to get the keys. Then as soon as I was on the road I started getting calls from the car dealership, and from my parents (!) (I haven't lived at home in seven years) asking me to call Enterprise. I pulled off the highway and did so. Enterprise asked me to wait in Ste. Anne so that someone could come pick up "a forgotten item". Every time I spoke to them about this they insisted that it was forgotten by a previous customer, but one of the things forgotten was a gas club card labeled "Enterprise Rent-A-Car", the other was an Air Miles card. Waiting took another hour, and so I lost an entire morning of work. Almost as soon as I dropped off the car, I got a call at work to tell me I would likely have to pay for repair, since my dog had "chewed" one of the door handles. This is either a lie, or untrue, since the only time I had a dog in the car, I had also had a passenger who assures me that this isn't so. In any case, I looked over the car before returning it, and to my jaded dog-owner's eye, there was nothing visibly wrong. I have had nothing but annoyance over a car that I drove all of once after getting it from the dealership. I would certainly never choose to deal with this agency again. I'm just sorry I had to deal with them as part of my claim.

All the flyers giving away free cars luring people in with fake prizes that are then "out of stock"…read morewhen you go to pick them up even though you called 30 minutes before arriving to check. Why would you buy a car from people who are dishonest?

4 days ago, I emailed Brad McCann and said that I would be willing to pay a certain price for a…read morecertain build of truck. I told him that I knew the MRRP, the current discount etc. but I had a budget. I said that if he could sort the price, I'd come and sign on the deal within a few days. I didn't play any games, I didn't purposely offer low in order to meet him somewhere in the middle, I was a boring client and chose to be direct and give him my exact budget. Brad calls me the next day, we go back and forth on the phone, I agree to remove 2 pieces from the truck build, and he's fighting for the price I want with management. We go back and forth, he takes my credit card information, charges $2,000 for a deposit and says we have a deal. He sent me a congratulations message and all seemed great. We were very happy. We live just outside of Winnipeg, and the drive to Steinbach was 50 minutes. I had already made it clear to Brad that we weren't going to make the drive out to Steinbach unless we'd agreed on the deal. So we made the drive out there, we got a babysitter for our 11 month old, and we were excited to get things signed & the truck ordered. Upon entering, we were greeted by a nice lady who was sent there by Chrysler. She asked some general information about us, copied down details from our licenses and then asked for our Social Insurance numbers. I won't criticize here because this may be acceptable for a lot of people, but this blew my mind. We hadn't even met with the salesman and she was already trying to grab our social insurance number for her guest sheet. Anyway, fast forward 10 minutes and Brad comes down to meet with us in his office. He shows us the initial contract which has the number we agreed on... But he'd added an interesting additional fee. You have the vehicle price, then you have the taxes, and then there was this curious extra free. I enquired about it and it turned out that it included a $500 admin fee. He told us that he wasn't making any money on the sale, and that the company would likely pay him $100, but I wonder what that 'admin fee' was for... I'm speculating at this point, and I can't know anything for a fact, but I'll let the reader of this review make their decision on what they think that admin fee was for. Despite the fee (that was never mentioned), I sign it. Brad seemed like a genuine guy and I have no reason to doubt him. Fast forward past a low ball valuation of our trade in (I understand dealerships need to make a profit on trade-ins, no hard feelings here) we were finally upstairs outside the finance office. We were there for a significantly long time, and we were excited. Myself and Brad were talking and all was well. We then had Bonnie Funk come upstairs and show us a piece of paper that they just found that says they can't guarantee the price since it's a factory order. So this was a dealbreaker for us, but they said that there was still hope. They said they were going to call 'head office' and see if this can be done. We went for lunch and they said they'd call us. We were gone to lunch for 1-2 hours and received no call. We went back there, Brad met us and then asked Raymond Dueck (General Sales Manager) about this. He flat out said this can't be done. This was after we'd driven to Steinbach and been at the dealership for many hours. Why were we there in the first place if this deal couldn't be done? Because they wanted to groom us into purchasing from their inventory. Edit (29th April 2019): I've exchanged emails with the general manager and he's said that the price protection confusion was a mistake by management and they should've known. He offered to rectify the situation and offered what we were originally promised because he cares a lot about their reputation. Admittedly, the general manager was the most reasonable person we dealt with. So in hindsight, I should've rejected the sales manager's blunt attitude and asked to speak to the general manager instead. Lesson learned.

Crappy cars but very easy people to deal with and always have a cheap car for me…read more I also get my oil changes there (excellent mechanic!)

They do not keep their word on the type of vehicle they promise. We asked for a Rav 4 and we got…read morestuck with a ford escape. it was damaged and very dirty in the back seat. They told us when we booked that there was a $100.00 per day and unlimited mileage. When it came time to "sign" the contract, they did not have the courtesy to place the contract to my computer so I could see what I was signing, it came on my phone with very small print. So as a result, we got charged an extra $.50 per mile which due to my age I did not see. Yes, I signed the contract, so I will own that, but it seems like the word of mouth does not work anymore. It's take or be taken and they took! Never have I been asked to drop off a vehicle at a gas station and then told to walk to the airport. Absolutely no customer service! I will never contact them again. And I suggest they be over-looked at all cost. They are not even worth a one star, maybe a minus 3 stars.

First off they did not show up to pick us up at the airport and we had to take a cab that cost us…read more$45 and meet them in this sketchy plaza. The car was good, clean. Then to return the car they had us wait over 45 minutes. But here's the kicker. These people took a $250 deposit on my credit card and it took me 3 months to get our deposit back. It took us to threaten them the call our credit card company to finally transfer the funds back to me. I realize this is a small business and they are trying to make it in this world, but I feel I would never have received the deposit back if I had not been on them like I was.

Wow!!! Great service and a great price. Auto Excell took the time to help me find the right car and…read moregot me the best price in the city for the make and model.

Best cars and cheapest prices so far in the City. It was fun to deal with this car dealership. Very…read morefriendly and helpful customer service. Definitely recomment this place if you looking to buy good used car. Thank you