Disappointing Experience - Unprofessional and Untrustworthy Dealership (Auto Excell)
I recently had a deeply frustrating experience with this dealership. After agreeing on a price for a used vehicle, contingent upon repairs to the air conditioning and heated seats, I was led to believe that the deal was finalized. The salesperson assured me they'd be in touch the following day to provide and update on the repairs. Note, we advised the salesman that the AC and drivers seat heater were not working, it's baffling that such issues weren't addressed before listing the vehicle for sale.
To my shock, I was later informed that the vehicle had been sold to another buyer without any prior notice or attempt to contact me. The explanation provided was that the dealership operates on a "first come, first served" basis, similar to platforms like Facebook Marketplace. This approach is not only unprofessional but also disrespectful to customers who have engaged in good faith negotiations.
Furthermore, the communication throughout the process was misleading. The salesperson's messages gave the impression that the deal was imminent, only to retract and claim that the heated seats issue couldn't be guaranteed for repair. This lack of transparency and clarity is unacceptable.
At the very least, a courtesy call should have been made. This experience reflects poorly on the dealership's commitment to integrity and customer service. If they show this little regard for the customer, it raises serious concerns about how they maintain their vehicles.
I would advise potential buyers to exercise caution when dealing with this dealer. Their practices and communication leave much to be desired. read more